Ross Dress for Less

From the moment i walked in i heard a employee call another coworker a idiot. WHAAAAT.
Worst customer service. Employees dont know how to treat customers.
Employees walk away when asked for help. They yell across entire store.

I would have given a zero star if I could. The staff were rude and the manager in duty at 8pm on ¹⁄₂₃ didn’t care to resolve the issue of the customer. Moreover the pricing is high and it’s worth to drive 20 miles to shop in Dublin Ross than buying stuffs from Fremont Ross. Management has to train the staff on how to behave with customers. Really hopeless.

I guess there’s no such thing as a $ 5 t-​shirt anymore.

Horrible store very bad employees even the manager Ankur he don’t know how to speak with Coustmerss just come to return my kids suit and they rejected and don’t try to listen us in wish they put a experience employees on the store not stupid

As I was shopping today, there was a rude woman with blonde hair and wore a large teal shirt; and she had such a bad attitude. She was being rough with my items, she threw a pair of leggings into the bag and her voice was just nonchalant. And she announced the next customer and didn’t even give us the receipt. What the heck? And when we asked for it, she said in a nonchalant voice to take it.
I’ve shopped at This Ross many times, and the employees here are just plain rude. They need to have some sense.

This was hands down the worst customer service experience ever. I was buying a huge floor length mirror and it wouldn’t fit in my cart, so I asked the fitting room attendant if it was possible to keep it in a corner there while I finished shopping to pick it up. She just replied with a «No we don’t do that» — no further explanation or offer to help.
After I checked out with a bunch of other things for my apartment, the security guard stopped me and wouldn’t let me take the cart out. Fair enough– but when I asked him how I was supposed to get all of these things to my car he just said shrugged and said «I don’t know.» Is this a joke? I ended up pulling my car up to the fire lane in front of the store and loading things one by one while NO ONE offered any help.
I will definitely NOT be coming back.

The only reason that they get 1 star instead of 0 is that the store is huge and clean… that and Unilocal won’t allow you to give any less. They really need to work on how they deal with people though.
I felt that Fremont overall was a decent city, it didn’t seem like the kind of city that needed to monitor its customers. However, when I went in with my mother I found the security a little unnerving.
I had 4 pieces of clothing that I was wanting to try and the security guard was very robotic,
1– «Place the hangers on the rod. 1.2.3.4…(yes I didn’t sneak an extra piece of clothing to «steal»)
2– «good, ok here’s your placard for 4 items. When you’re done, please place them back on the rod… With the hangers.»
I tried the pieces on but was really turned off that I didn’t really want to bother. This is Ross for goodness sakes, it’s not Louis Vuitton, it’s not Gucci. It’s not even Saks or Macy’s. It’s not JC Penney’s or Sear’s or even Kohl’s. It’s not Target. It’s not Walmart. Whoops, did I go there? Yeah, I did.
and for the last and 3^rd strike.
3– As I was looking at some wall art, another pop up robot security guard came up. «Hello!» I nodded and said «hi» and continued to look at the wall art. I was wondering why he was hanging around. I realized that the wall art was near an exit and I guess they thought I was going to take off with the shopping cart.
Although the business may save on inventory not being stolen, they’ll lose out on customers especially since they treat you like a thief already.
No wonder there were barely any customers in the store. Times like this, I really miss Southern California. They could take a page out of how they do business.

Very rude supervisor, will not return. She was just eager to leave on a Friday. I wanted to buy a charger for my new phone and I only found one, however it was a kit. One piece was missing, so I asked could I get 50% off? She gets the supervisor and she says 50% off why? Again, and your a supervisor with that attitude? Then, she says ok, I can and no return. So, I tell her well what if it doesn’t work? Well, yea u can’t return it… I say never mind. Supervisor, says ok! Really? Won’ t be back! Rude, poor customer service!

This location is not the neatest but definitely has more variety of stock than other nearby Ross’s. Staff is pretty friendly, managers however are super rude! Not only to their own employees but to customers as well. The short, dark skinned indian lady, I believe to be one of the managers is so bossy i felt bad for the girl she was ordering around. hardly a please or thank you. my sympathy for employees.

Decent selection and good prices. But you have to sift through racks of clothes to find something you really like. They usually have really cute dresses that are inexpensive.

I don’t usually shop at Ross – especially when there’s a Marshalls and Target nearby, but I came along with my sister this past weekend. Surprisingly, I ended up buying new bed set (which I am absolutely in love with) and agave. They have a really good selection of home goods that is comparable – if not surpasses the nearby Marshalls.
What prompted me to write this review aside from the great deal is their very nice customer service. The lady at checkout struck up conversation and was courteous – apologizing for not having a big enough bag for the bedding (which really was not a big deal at all) and politely handing me my receipt afterwards. Some would be surprised to know that these simple gestures are not practiced by all Ross’ (prompting my hesitation to shop at the franchise), but very well should be.
Although I am not a huge fan of the widespread clutter present in most Ross’, this store was pleasantly bearable. I may return.

The workers are so rude and always talk rudely to the customers they forget that we’re the ones that pay for their job it won’t hurt them to be nice

I have mixed reviews about this place. I have been lucky and have got a few cheap dresses for a steal– good quality, a few seasons old. The store is huge but the arrangement is a mess. They stock so many clothes in one line that it is hard to look. They have the space and they could do better with their product placement. The shoes and bag selection is pathetic– don’t even go there. Customer service is definitely lacking. The lady at the changing room was rude. The cashiers and managers aren’t much friendly either.

I used to go to this Ross Dress for Less during my childhood days. Fremont Hub is now kind of sad and depressing in terms of how ghost town like it’s been. There are a few corner stone stores here like Ross, Marshalls, Target, etc. The Ross here is quite old and is a bit of a mess. Like many Ross it’s hit or miss in terms of stock so you gotta be patient if you really want a deal.

Sometimes you’ll get lucky if a Ross location has as much merchandise. This one had a good amount. Great spot to find décor for the house and backyard. Cheap prices and I love it. Go somewhere else and some items can costs triple the price for what they sell it here for.
It really depends which Ross you go too. My favorite location will always be the Emeryville store. Other than that the other ones are pretty empty.

I actually like coming here! I only really visit when I know what I’m looking for though. I haven’t shopped in the clothing section, but I’ve found really great bargains for travel luggage/​backpacks and phone accessories/​cases. Numerous Jansport backpacks and Nike & Adidas gym bags. $ 20 for something that’s usually $ 50? Yes. It’s kind of a gamble though; sometimes they have it, other times not.
It’s in a pretty convenient location too, in the Fremont Hub. To me, that’s a plus that it’s next to a whole bunch of other stores because I usually have a whole bunch of errands to run.
The only thing I have to complain about is the constant mess. All the items are thrown everywhere and jumbled up, sometimes making it kind of hard to look for what you need.

This was an interesting experience. Although I did not find the clothes I wanted, not even close. This review is for the cashier with impressive speed.
There was the typical long ass line for a Ross, only 1 cashier on a Friday evening. I was like here we go again.
Then to my surprise, the petite Asian girl cashier just started hauling ass lol. BAM one customer done… next! BAM next! (customer didn’t even grab her bag yet) BAM next. I’m not even sure how it was possible how everyone paid and left so quick. it blew my mind.
NEXT! (me). I blinked and I was on my way.
I don’t remember if I said anything, but that was impressive. Never seen that before haha.

Crappy parking situation in front of this Ross location. Better to park over by CVS or in the lot between the Ross lot and Pizza Hut and walk over.
The place is kind of messy, but I expect to hunt through stuff to find some buried treasure. There are two entrances, the main one by the registers and the one over by the soccer clothing store. There is a guard by both entrances, but the one on the side always says hi!
The kitchen section is my favorite (hello, I love food, cooking and baking), but it always feel crowded, which I don’t like. It feels like someone is in another person’s way. If that other person has one of those little Ross shopping carts and I want to look at something at the other end of the aisle, I’ll just take the long route and walk through the adjacent aisle to the opposite end of the original one. I’ll say excuse me, but don’t they see their cart is right in the center and not even a skinny person could squeeze past on either side!!! Erm, it’s not funny. The aisles are not made for two-​way traffic!
No comment on the clothing. I haven’t bothered!
Unless I’m already at the Hub and I need to kill some time or am looking for something specific, I’d pass on this Ross!

You can find deals on some things for the home such as: blankets, pillows, art to put on your walls, to utensils for the kitchen etc. They also have games for kids, and clothing for toddlers.
I bought two foot-​stools a few months ago that have some space to store books, DVDs or what ever you want to put in them. One was around $ 15 – 20 with a zebra print, and the other was around $ 20 that is a pearl colored vinyl. Both are sturdy enough to sit on. I got them for my room instead of some storage containers to put some stuff in. They don’t have alot of those, but they have some sometimes. It was a good deal on those, as they would normally cost more elsewhere.
I’ve looked for shoes here before but usually they don’t have much of my size or it’s not my style. I’m not into looking for clothing at Ross stores. I find it frustrating looking through so many clothes that don’t appeal to me, are not my size, wouldn’t fit right, seem like it’s kinda worn, or outdated.
Kinda messy here from people going through the clothing and items.

I don’t even know why I bothered to come here, after I left I was majorly depressed.
The purse section was bare to the bones and had maybe 5 purses. The shoe section looked like a tornado hit! There is a security guard in the back (by the toys) and he said hi. There is a Hispanic one up front and he followed me as I was looking at the jewelry counter which is LOCKED UP, not like I was going to steal anything as it is LOCKED UP! Come on people, this is ridiculous! This store has shitty stuff all over the floor and the need for 2 security guards? How about you invest some of that money in more employees that can re-​stock the store, or use it to purchase more merchandise since the store is bare and it looks like it’s going out of business!
Worst Ross EVER!