CVS pharmacy

Very poor service. People working there are very rude and non efficient. Really hate this place. CVS pharmacy Newark is really good. Employees are really pleasant over there.

Slowest pharmacy ever. Everytime I go to pick up an order I am going to have a 20 minute wait. I wish they would have extra staffing during times they will have rushes (i.e. lunch hours, right after work). They aren’t the most friendly either, it’s almost like they work here against their own will.

I thought there would be no wait at 10:30pm on a Sunday night. I was extremely happy when I got there and there was only one person in front of me at the register.
I was first in line when I got there at 10:30pm, and after 35 minutes I was still the first in line. i was finally helped and after about one minute I was on my way.
sadly, the moral of the story is that it doesn’t matter what time you get here, or what day of the week it is, or even how many people are staffed behind the pharmacy counter. I always go at different times on different days to try to find out when there is no wait, and I’ve come to find that the answer to that question is, never. the wait will always, ALWAYS be an absolute nightmare.
so, one star rating for wait times. the only upside is that the staff has always been pretty friendly.

The pharmacy is run by individuals who do evveeerrryyttthhiiinnnggg ssoooooo ssssssloooowww. They always make me wait… even when my doc has called in the orders. Go here if you have a couple hours to spare! The employees look miserable and they are never the same… maybe they all quit the same day they start. Hopefully they improve soon.

Wow this place had a bathroom that was worse then anything I have ever seen for a major establishment. Toilet was clogged and over flowing, garbage can was filled to the brim and all over the floor and blood on the window. Seriously, management needs to be contacted.

Today I received the worst customer service I’ve ever experienced. It happened here at Fremont Hub CVS.
I used to work in retail for many years, which is why I usually have a high tolerance with negative retail interactions. I understand that people have good and bad days.
But the elderly cashier who works evenings, with medium length grey hair, who wears thick makeup and glasses (named BEVERLY) was just above and beyond rude.
I kept a smile on my face the whole time for the sake of getting the checkout process over with, but she made every step of the transaction slow and extremely unpleasant.
She gave me a hard time because I wanted to use 3 different coupons (for 3 different items). As a former cashier, I understand the need to double check the validity of different payment methods but I’ve never seen it done in such excess that it ruins the whole shopping experience. I don’t understand why she acted this way when two of the coupons I presented came from the Coupon Center machine that was literally 12 feet away from her!!!

Pharmacy is slow and understaffed

Pharmacy is amazing; the Indian guy, the red haired lady, and Rudy Nguyen. Excellent customer service.

This place completely sucks. Holding phone for over 30 minutes and nobody picks. When complained to manager she rudely ask me to consider changing pharmacy.

I love this store except the two old ladies one who is at the counter after 4 pm i believe and the other one at photo booth. Worst cashiers just dont go to there counters and try to avoid them if u can specially if u want to use coupons.

Wish I could give 0 stars… store looks old and dirty. Severely understaffed. Pharmacy wait time is ridiculous. Call for a refill to be ready in an hour and it’ll take 48. Even for over the counter meds. Go to Walgreens

Pharmacy wait times suck, they are nice but way under staffed.
Photo Dept is a sad excuse for one. I waited to pick up an order for 20 minutes with no acknowledgement from the cashier who was just a few feet away from me. I left in frustration. The next day I came back and the manager just happened to be opening the safe and I asked to pick up my photos. I had 2 orders and the 2^nd one didn’t get pulled out of their system and printed. He told me he’d print it right away since there was only 4 to print. I shopped around and came back to an empty photo dept. This time I asked the cashier (the same one who ignored me the day before) for help. She said, «there’s no one to help you.» Umm what?!
I finally got someone to help me and they were nice enough to only charge me for one order for my I convenience.
Note: the cashier with the bright pink lipstick and Hawaiian accent, should be sent for training on customer service, tact, and general retail interactions.

I appreciate that this pharmacy goes above and beyond to make sure I get my discount from my prenatal savings card. They took the time to research and find out why my discount card wasn’t working and finally got it to work. Very helpful staff although they’re always busy. I came to them from another pharmacy whom pist me off and lost my business. CVS pharmacy definitely the lesser of two evils. I appreciate that the staff are diligent and go beyond and above although I think they need more staff because they are always busy.

Just rating the photo dept. HORRIBLE!!! I don’t know why, I keep giving them chances but i’m donnnnnne. Every time I’ve ordered a photo card or something customized, something ALWAYS goes wrong. I ordered photo card to be picked up today @ 11am. It’s now 5pm, called the store and she said «oh, it’s not ready, we don’t have the paper». Welllll, shouldn’t someone have called/​emails me!!!

Strictly for pharmacy only–
Went there with a prescription. Paperwork was very quick. Was told to wait for 20 mins and they would call me when ready. The call came in less than 5 mins. Friendly staff.

Even when I request to refill a prescription for the night before, it won’t be ready until days later. One new script even took four days to finally be ready. For a place that’s open 24 hrs, I’m really disappointed in this pharmacy’s response time.

Can I give zero stars? We made sure my son’s refill was called in on Friday. I called Friday and was told it would be ready that evening. I told them we would be in either Saturday or Sunday. We have been trying to get my son on a therapeutic dose for the last 3 weeks. My husband went today to pick the med up and he was told he’d have to wait, it wasn’t ready. He waited a while, figured they forgot him, and when he went up again, he was told they were out of the medication. They can order it tomorrow and it will be in on Wednesday. He was told there was no manager in tonight and he said there were several other disgruntled customers who asked and were told «no manager». I called when he got home and was put through to a manager. The guy tried to help, but was clueless. It’s a category 2 med so the prescription can’t be transferred to another pharmacy. There is not another CVS with the medication in stock. We have just wasted $ 290 for the last 3 weeks worth of meds as we had to pay out of pocket as we haven’t met our deductible, so we will be starting over from point zero again on Wednesday. There was a lot of silence on the phone with the manager. He didn’t seem to even know what to do to even TRY to resolve this and we had to ask. I got a bunch of excuses as to why I was told it would be ready. «it’s an expensive medication so we don’t keep a lot on hand». I get that, but don’t tell me it will be ready for pick up then when you don’t even have any in stock. I also work night shift as a nurse and they would call me repeatedly to let me know other prescriptions were ready. I received 4 phone calls in one 6 hour period letting me know a prescription was ready, but they can’t be bothered to tell me they’re out of medication?
We were forced to switch to CVS due to an change in our insurance. I don’t care where I have to go now, it will not be to a CVS.
You’ve lost a customer forever, and I know you guys really don’t care.

I stood for 45 minutes in two different lines to pick up my prescription, and this is after I got an automated call from CVS saying my prescription was ready. The staff is disorganized and understaffed. This long of a wait to pick up a prescription that was «ready» is ridiculous.

This CVS feels ghetto. There’s actually a little bit too much empty space here, which is really odd. Also, not to mention quite dirty — I picked up something and got a layer of black dust on my fingers. What?
Also they have long lines at the registers. I did end up getting a $ 0.50 extrabucks receipt so I went back to get some candy.
Their candy selection is also abysmal which is astounding because usually pharmacies have rows and rows of candy.

Open 24 hours, well-​stocked, peaceful and empty at night, quick check-​out.
My boyfriend hasn’t really had too many problems with the pharmacy… But then again he always picks up his prescription way later than he was told it’d be ready, which gives them ample time to prepare it.
We tend to come here at odd hours of the night since not many stores are open late night for things like toothbrush, non-​soda drinks, contact lens solution, etc. Being a 24 hour store, this CVS gets 4 stars for being super convenient and well-​stocked. Night employees are usually also very friendly.