H&R Block

Walked in so excited to do my taxes. Was introduced to this old man named Sam! Omg worst thing ever! He had no idea what he was talking about! I told him I bought a brand new car and had a daughter and worked 5 jobs in the past year all together & guess what he said!
Sam: oh okay your tax return will be a little over 300 dollars
Me:why I just had a newborn last year and that’s automatic 1000 back & u did not even look at my numbers/​income
Sam: well we can file your tax and fill out some more paper for low income so u can get more but let me double check.
Comes back to me with this other Asian lady
Al: oh okay your tax situation is very complicated and it’s gonna cost u 300 dollars. And we can add you child but you can not claim any taxes on your car because there is nothing to claim and again your tax return will be a little over 1000, 1200 to be exact.
My experience! They just eat your money ! Glad I didn’t do my taxes with them!
Me:

Hello Everyone,
I am a tax professional new to the bay area. Originally from Rockford IL. I have been with HR Block for 7 years and doing taxes for 6 years. I love helping my client receive refunds or paying the least amount they need to and helping them prevent from owing in the future. I have extensive tax knowledge and have done 1000 hours plus in tax courses. I am military certified and I love helping our military service members do their sometimes complicated multi-​state returns. I love my manger Boilan and she has welcomed me to the office with open arms. She also loves her clients and will always listen to your concerns. Please contact her if you have any questions or concerns. Thank you and please come and see me.

Scott Swanson is the rudest and most unprofessional tax preparer I have met. He can’t manage his time at all. He failed to meet with me for my scheduled appointment after making me wait 40 minutes because he was too busy. I have a call in to his manager to find out some sort of explanation for his poor behavior but have not heard back.

Find Boilan, the office manager, if you have any problems what-​so-​ever. She really cares for everyone that comes into the office and made sure all of my needs were fulfilled.

My review is blocked !!
This place is crap. do not go
I cannot give –ve stars, so chose the minimum one star. Today, I scheduled an apt with them at 8.15 PM through online, with a particular tax consultant, as I was looking for him. Since I know it is late evening appointment, I called them up the day before and confirmed the appointment. They said ok ok and they noted it also.
Today, when I went there, no one was there at the reception and I have to ring the bell and a person came. She said are you ok if anyone assisted you, because the consultant whom I was looking is working with another client. She Kept on saying that i did not choose any specific consultant at time of booking it online. Then I have to show the e-​mail that I received, then she started saying it is not updated in the system and some problem. And after sometime, the tax consultant whom i was supposed to meet came and repeated the same story and tried to show the appointment in their system.
Why should I worry about the system that they have, which is not at all WORKING as it wanted to be? Is the appointment which is updated wrong, is my problem or what? They do not call us and confirm the appointment rather than they will drop an voicemail and then ask us to call back to confirm it !!
In the end, he asked me to wait for 30 — 40 mins, so that he can finish up working with that client and can attend me. Am i a stupid who has spend some time in checking and booking appointment prior and then has to wait for another 40 mins to get it done? They do not care about their customers ! They think that are the only consultants in this whole place, that people will come again, even though they were not properly treated. I just had to walk out of the place for good with just pure FRUSTRATIONS. unless you value your customer, i will not value YOU at any time.
If anyone so called manager reading this — please remove this online appointment scheduling and ask your consultant to honour and value the customers, wha tthey were commited. If you dont like to serve your customers at late evening, just put a note — we will not enter at all !
To everyone — I will NOT really recommend them, you can find lot of others apart from them. I can give some references too, if you are looking for. In the end, it was a negative impression that I had with them.

Second visit here. First was pleasant and efficient. I was told that I could get more moolah back on prior years for sure if I came back for my second look, so I scheduled an appointment and showed up only to find out that I had been rescheduled with someone else and that I had to wait for them to finish because they had taken another appointment ahead of me. Um… huh??? Excuse me??? No… Ill go elsewhere where my time is respected thank you.

Nora, you are so patient with me! I was so nervous about filing my takes, the credits associated with being a single mom and filing as such for the first time. She helped me through, and was very patient with my million and one questions. I highly recommend her for filing in person. She works hard to get you a great return, and has a great heart. Yup, I said my tax gal has a great heart. I will be returning to her next year. Get ready for school credit next year Nora!