Terrazza

This is the coolest, most personalized gift shop EVER!
I was doing some shopping errands in the Franklin Village Shopping Center, and saw this little shop next to Marshalls and thought to stop in.
One word, WOW.
It’s an amazing and insightful store, including great home décor, cards, flowers, personalized products, and jewelry. The store is large, bright, and happy. The employees greeted me and other employees and seemed very friendly and knowledgable. Definitely a GREAT place to find a gift, card, or to get some new, cool, modern home décor. Great stop at Franklin Village Shopping Center! 5 stars.

Lovely gift shop, I might shop here 1−2x a year, for the last several years.
I won’t return since each time we’ve been here we’re met with snotty customer service.

I have shopped at Terrazza for over 10 years. There are few stores in the area that have such beautiful and tasteful gifts of so many different types — clothing, decorative, dining, garden, jewelry, cards, and more. Over the years, I have purchased everything from jackets, lamps, and wineglasses to soaps, earrings, tree ornaments, and scarves. I find the saleswomen to be friendly and helpful when I want help, but not pushy. Mostly, I like to wander around in peace and take my time. That is always possible at Terrazza. Most recently, I purchased a very nice watch (incidentally, at a price lower than similar items on Amazon) the day before a big sale was announced. The next day, the saleswoman graciously gave me a credit for the difference between the price I paid and the sale price. Yes, there are some expensive items at Terrazza, but there are many wonderful items at all price points.

Not sure why these few poor reviews of this place since I went here for Xmas gifts and it is wonderful. First off it looks smaller on the outside then it is on the inside and actually the outside gives off no real desire to go in since the windows are dark and it just looks sort of chintzy. But when you walk through the door, you are welcomed into a huge store with gifts ranging from local artisan jewelry, framed pictures, scarves, glassware, ornaments and other types of unique gifts, all from various designers and artists. This reminded me of galleries I visited in Maine and on the Cape and in Newport. The staff of course canvasses the place in each corner in case you require assistance, did not find them overly intrusive and in fact very helpful. Prices were average and what I would expect. Some of the jewelry is quite expensive dependent on the designer and they of course have beads of all styles. I was very impressed with the amount of stuff in this store and such unique gifts. I would disregard these other reviews and make a stop in.

Terrazza has a wonderful selection of gifts, jewelry, and unique products that you would not be able to find elsewhere in Franklin. However, the customer service is deplorable. I was completely ignored by the three sales associates that were working. One associate pushed past me, rather than say excuse me. Associate did not make any eye contact while ringing out my purchase, or even speak to me until i needed to pay. I was told because two of my items were discounted, I would be charged fifty cents for the complimentary gift box. I was purchasing quite a few full priced items to be given as a gift, but decided it wasn’t even worth discussing. Overall, the atmosphere of the store is cold and uninviting, and would discourage others from shopping at Terrazza.

Wonderful selection, so much to choose from. A very friendly saleswoman helped me to find the right gift that I needed and even wrapped it for me, with a box and a ribbon, without charge and without me needing to ask first. Extremely pricey, but they mostly offer first-​class, high quality items. Terrazza gets my vote for best gift shop in the area.

I’ve found my new favorite place! Terrazza is located in the Franklin Village shops and boasts many distinctive gifts, jewelry, accessories & home and garden accents. The shop itself, is whimsically designed to feel like an airy indoor garden. My head was spinning with all the fun pieces to look at & explore. Terrazza’s jewelry lines include Pandora, Trollbeads, Chamilia, Brighton, Alex & Ani, Cape Cod Jewelry, Magnabilities & Jojo Loves You. They have many relaxing bath & body items as well as a cute little children’s section. Ahh, artisan home & garden displays are the best and they have something for everyone here, including Simon Pearce, Mariposa, Sid Dickens, Carol Collette, P.J. Szufnarowski, Landmark Pictures, Peggy Karr Glass, personalized ceramics & monogrammed barware. Many delicious jars for the pantry unite here at Terrazza as well as floral garden pieces to add to your home décor. Unique shop full of gifts for anyone including yourself and the customer service was not too pushy & invading, not too unavailable & stand-​offish either… just right.

So they have some decent things but hopefully you never have to try to return anything.
I’ve seen them hassle others (just today a nice and quiet old man) and they’ve hassled my wife.
A little courtesy goes a long way Terazza.

While my wife decided on a few cards for some occasions I browsed around looking at different items. When one employee asked if I needed help I thought nothing of it. She then asked again and I responded «No, I’m fine.» Then another employee asked me twice if I needed anything and this is when I realized I was being closely watched. It wasn’t until I reached the counter that they realized I was simply waiting for my wife. They rudely exclaimed «Oh, that’s what that was all about.» My wife looked at me and out loud said «Wow! I think that’s the first time you’ve been profiled!» (I’m white by the way.) Apparently browsing in this store as a male is cause for suspicion. It was more irritating than offensive, but I wonder what would have happened if my skin was a different color.

This is a fun store to browse and find a different and interesting gift. They have very nice and sometimes unusual things. I am happy they moved to the Stop and Shop plaza because their old location was difficult to get to. The store has Stonewall kitchen products, nice soaps, holiday and jewelry.

Jewelry, fancy lotions and potions, great home and garden– this little shop has a blinding number of options. It’s a great place to get a gift, for yourself or someone else.