Cambridge Eye Assocs

If I could give 0 stars I would, but I can’t.
I called last week and asked for an appt and they said they had one available today for 1:00 so I took it thinking it would be perfect and I could go on my lunch break. They said I would have to fill out some paperwork so I decided to go early. I arrived at 12:45 and the woman told me to sit down in the waiting area and she would bring me my paperwork to fill out. There was only one other woman in the waiting room with her child and she seemed a little pissed off but I couldnt tell why, until she walked up to the counter and asked when she was going to be seen since her appointment was at 12:30 and it was now 1:00. The woman said «We are a little bit behind because we never know how long someones appointment is going to take.» Which in my personal opinion is a bullshit excuse. So whatever, I tried not to pay any attention to it and just kept reading my book, then I realized it was 1:15… still no paperwork… the other woman finally gets called by someone to go into the office for her appt. 1:30 rolls around… no paperwork. I was thinking that maybe they were busy and I didn’t want to be a pain by asking for it because the woman who told me she would bring it to me walked by me numerous times. I don’t think she was one of the dr’s because she was the only one without the white coat, I assume she was the receptionist, not a very good one if you ask me. Anyways… 1:40 finally rolls around and someone walks by and says, «Are you waiting for someone?» and I said «Yeah actually Ive been waiting for my paperwork since 12:45» and she said «I’ll get that for you right now» and I said «no thank you, I’m actually going to go because I made a 1:00 appt so I could come here on my lunch break and my lunch break is over and I still havent been helped» and she said «well do you need a lunch break appt or could you come on a saturday?» and I said «I needed a lunch break appt because I live 45 minutes away and to be honest, I will not be coming back here, this was my first time coming and it did not make a good impression so I’m going to find somewhere else to take my business» and she said sorry. I tried to be as pleasant as possible considering the situation because the woman I was talking to was one of the Dr’s and not the idiot who checked me in and never brought my paperwork. But if this is how your business is run why on earth would I come back? As for going up and asking them for my paperwork, not my job. I was told to sit in the waiting room and I would be brought my paperwork. I am not going to go up and ask for it and seem impatient if they were in fact busy. I heard plenty of conversations in regards to what gym the receptionist should join or even the crazy stuff she did this weekend, I figured it only had to be a matter of time before I got my paperwork. I was very wrong.
So in this one visit I have learned that I will NEVER EVER go back there and I can tell I am not the only unhappy person considering how pissed off the other woman in the waiting room was.
I wish I could give 0 stars. I really hate giving negative reviews and I try to go to a place/​restaurant at least twice to give it another chance but I will never go back here and will make sure to spread the word to all my co workers to go somewhere else.

Very thorough Dr. Got there early and was out in no time! The receptionist who helped with my glass selections was great. Can;t wait to pick them up!