Staples

I am very pleased with Staples Service. A year ago I bought a Windows 8 HP computer and it has given me problems for the past year. After spending much time in the Staples store, diagnostics showed that 4 USB plugs were not working. I had Square Trade Warranty Service and I was upset that they did not come to my house to diagnose and fix the problem. After sending me the parts, they canceled my repair by which I was upset about that. Then I called and discussed the matter. They told me to call the place and that they would reimburse me for the repair. I did just that and I was very surprised that the repair was going to be over $ 500. That’s when I understood that they were telling me the truth about my computer. So I called them back and told them that I would except the offer of $ 500 in return for the old computer. I then went out and bought the computer of my choice which was a Dell Windows 7. This is what I wanted a year ago but it was not available. I am very please that I finally am getting the computer that I wanted after all the trouble I went through. I am also pleased that I got properly compensated for my inconveniences. Thank you Staples!

My wife recently purchased some gift cards through
, but never received the email with the voucher. She tried several times to reach customer service, and when she finally got through, the customer service representative told her there was nothing they could do, since the gift card had already been activated. When my wife mentioned that she never received the email with the voucher, so there was no way she could have activated the card, the customer representative told her, «Well, that’s your problem.»
We were able to get the charge disputed through American Express. Then, while checking my AmEx statements this morning, I noticed that Staples had actually charged us TWICE for the gift card that was never delivered.
Lessons learned — don’t buy gift cards through Staples; if you have an issue with a purchase, don’t expect the customer service representative to try to help you; always use American Express.

I’m posting to voice my displeasure regarding Staple’s business practices and how it treats its customers. Yesterday, I downloaded a valid coupon (expires 7÷28÷13) from Staple’s website which states, «take an extra $ 30 off ALL tablets,» with NO expressed restrictions on the type of tablet purchased. Moreover, the coupon states that it is a valid in-​store coupon evidenced by the fact that it provides «in-​store coupon code 35 852». However, when I tried to use the coupon in-​store on the new Nexus 7, I was told by the store manager that the new Nexus 7 is not included as one of the tablets available under the coupon. Additionally, I was told that the coupon does not apply to the new Nexus 7 because Stapes did not «intend» for the coupon to be applicable when the coupon was was originally offered. While I do understand the aforementioned rational, Staples should have provide such a disclaimer on its website, in its stores; or revise the coupon itself. Simply put, if corporate decides to release a product early (EG: new Nexus 7) and does not intend for it to apply under one of its current coupons, Staples should inform its customers of its intentions. Rather, what Staples did was a misrepresentation, and as a result, I wasted over an hour and a half driving to your store and dealing with your in-​store manager. I am very disappointed at Staples for not honoring a valid coupon which I tried to use under its expressed terms. Furthermore, I am disappointed at Staple’s customer service and for its unwillingness to do what is right for its customers. If Staples offers a coupon, it should honor it, if the coupon is being used correctly under its expressed terms. Clearly, customer service is not one of Staple’s top priorities unlike other companies, such as Best Buy, who have publicly honored coupons in similar situations. Needless to say, I will be taking my business elsewhere in the future.

This review is based on my most recent purchase from
. When I need something from Staples, I almost always go to a store to pick up what I need because I need it as soon as possible. In this case, I ordered on line for the first time in about three years because the item I wanted was only available on line and for a change, I wasn’t in a rush. Because I was going out of town, I had it shipped to the store rather then having it sit for a few days on my front porch. Of course, I received an email informing me that it had arrived, the day I left, no big deal. An hour or so later, I received a phone call from the store informing me that it had arrived. Redundancy, maybe, but still some awesome customer service. Went and picked it up a few days later. Staff was courteous and I was in and out in just a few moments.

Looking for a desk chair online with a very tight budget… found a really nice one on sale for $ 49.99. Tried to order online and had problems logging on. Called in and a helpful lady explained that my rewards account, even though it sends me countless emails, is not the same as an actual account to buy from. (this strikes me as the opposite of «easy» — two different logins and passwords — but it wasn’t her fault) We went through the process of setting up both accounts. I couldn’t order yet because they hadn’t offered a crucial measurement; the arm rest height, so I wasn’t sure if it would fit under my low desk. Called the store the next day to see if they would check. They did. It should fit. When I went to order online, suddenly the price had jumped by $ 10. Called in again, got an agent who admitted she didn’t know why it happened, as sale prices usually run to the weekend, but she offered no resolution. Called President’s Office. LONG wait on hold, then I got a guy named Jeffrey who was clearly determined to help. He said it would take a while to look up the price and figure out why it might have changed, but he offered to take the order immediately with a $ 20 off discount. So I got the price I wanted plus $ 10 more off. No complaints there, and the agent was VERY helpful.

Staples absolutely SUCKS. I ordered stuff with 1-​day-​guaranteed delivery, was told that 2 days was the best they could do, and (when it didn’t come in 2 days) they told me they could «re-​order» after the end of the THIRD day (for 2-​day delivery again) which, in case you’re keeping track, is FIVE days later… my advice? Stick with Office Depot (I should have!). They have NEVER jerked me around like this!

When
had a Garmin GPS unit on sale, figured I would give the legacy brick and mortar office supplier some online business. After receiving my confirmation email, the unit was the ‘as described’ Garmin Oregon 450, however, the email confirmation had a Garmin Nuvi. One of my friends had ordered the same ‘Garmin Oregon 450′ and received a Garmin Nuvi instead. I then called
immediately and had my order cancelled, however, it would still take 3 days to get my funds back. Their excuse, «there was a type». This is not acceptable as there was a whole entire page for the Garmin Oregon 450 along with photos etc, despite their efforts at convincing that they never stocked the item.
In summary, wasted time writing emails to
support, never received an answer to my complaint of the above service, and they collected interest on my money for a few days. Hope they go out of business like CompUSA and other buyers of their products start embracing other online merchants that know how to do business.

Update:
So I’ve had some problems with the online copy delivery where they took forever to ship my copies. I finally cancelled it, but 5 days later, they decided to ship it anyways. The copy looks funny (so we can’t use it), and they charged us $ 306. I emailed customer service saying that we can’t use it AND we cancelled it, so we didn’t even want it. They replied saying that copies are not returnable. Uhm, I cancelled it, so you shouldn’t have sent it anyways.
Staples, I told you I am changing my rating, so here is the 1 star rating. Sorry, you lost a customer that used to order thousands of dollars worth of supplies.
This is the review for corporate for we order online for our office through
often. Whenever we have a problem, we email customer service, and they always resolve our problem in a positive manner. One time we bought a Staples paper shredder, and it broke down after 30 days. I emailed corporate and the next day, they shipped us a new one and the delivery person took away the broken one even though we didn’t have the original box. Also, they always send $ 25 off coupons through email which can be combined with sale prices. Granted, their actual stores are sometimes not that great, but their online and customer service experiences always bring us back for repeat business.

Corporate office that sits in Framingham, MA for this U.S.‘s office supply giant, Staples.
Customer service is stoic and callous for cookie-​cutter of nearly all it’s U.S. retail locations or nonexistent. Price is mid to steep as it is certainly no ninty-​nine center junkie retailer though. Selection of brand office products and equipment are up to par for carrying Filo Fax; Avery labels; Mead composition notebooks, etc.
Staff needs a overhaul makeover with Emily Post Etiquette; Kate Spade Manners and Kay West’s «How to Raise a Gentleman» as many employees are uncultured inarticulate in oral communication for the most professionalism forward way.