Midas

Unbelievable new ownership. They’re always going the extra mile to help you out. Yogi manages a great crew to make sure you not only get the best service your car needs but the best prices as well. I highly suggest you go here for any car issues you may have.

Scam artists!!! I heard a metal on metal sound coming from my car. When I took my car in they told me my front brakes were shot, but the rear brakes were fine. I had them replace the front brakes and rotors. The next day, I still heard the same sound, so I took the car back in. They told me the rear brakes, tires and suspension were all shot and that’s what I was hearing. I asked why they didn’t see any of that the first time, he said he didn’t notice it.
Of course I was skeptical, so I took the car to a more reputable mechanic. He told me that the sway bar chains were rusty and they needed replacing. I asked him to also check the laundry list of this things that Midas told me was wrong, all fine. He replaced the sway bar and the sound is gone and my car is riding beautifully!
I’m beginning to wonder if my front brakes ever did need replacing. Oh well, guess that money is gone :(

Great job on my Pathfinder guys…

I have used Groupons at this location several times. The work is always done promptly. This past time I was charged extra for over 5 quarts of oil. After looking at the Groupon this is indeed in the fine print, although I’ve never been charged before. The tech told me I needed new breaks. I was skeptical so I brought it to my own mechanic and indeed the brakes were needed.

This new team at the Midas in Framingham is fantastic. They are honest and genuine. They took great care of me and my car! I will definitely be back for all my cars needs!

My car broke down on the Mass Pike on a Saturday morning because of a dead alternator. I was rushing to get back to NY. Yogi answered my call, he was extremely friendly, ordered a battery and an alternator for my car and got it in in 20 minutes. It seems that the bad ratings are from the old management because this place is definitely a 5+ service with the recently changed management. I got charged without any extras and felt like I was totally taken care of swiftly, professionally and with utmost care. Definitely come here.

Simply love this place! I Recommend this place to everyone I know! The assistant manager cory Fitzpatrick was super friendly and very knowledgeable … I came in for a oil change and he brought me out to show me what was in good condition and what needed to be re placed… Thank god he did. Because my brakes were close to the end of there life… I replaced them and got a life time warranty on them! How can you beat that?! Thank you cory! I will be back for my next service and look forward to dealing with you again!

I called for an appointment to check my brakes ASAP. They got me in ASAP! The manager Matthew Rondeau was EXTREMELY polite, kind and helpful. Once I was there I did not have to wait long, they did exactly what they said they would do and did not tell me I needed new ANYTHING. They explained everything to me very clearly and gave me my options. NO pressure No sales! For that alone I will return! They even rotated my tires for free while my tires were off anyway. Excellent experience and Matthew made the visit quite nice!

It’s too bad this place has such poor reviews, I’ve only had great experiences at the Midas Framingham. I’ve had oil changes and tires replaced here, and every time I am happy with their fast, efficient service. Additionally, the gentlemen who work there are always friendly, the waiting room is comfortable, and they offer free refreshments while you wait. Don’t be turned off by the bad reviews, give them a shot yourself, first.

Came here for an oil change and tire rotation. I would’ve given a 5 star if not for all the hassle that happened previous to the job.
I knew my car needed an oil change in May… so I called to make an appointment a week prior. On that day, I showed up and was told they are backed up and cannot get to me.
A week later, I made a 2^nd appointment… same thing… I called before heading over, was told they are too busy.
Another few weeks go by, I made a 3^rd appointment… Got there and guess what, was told they were short handed and cannot get to my car.
ok… see the pattern here… Each time I went in, there were practically no other cars in the parking lot. I’m thinking maybe they don’t want people to come for oil changes.
On the 5^th try, I went in at my appointment time. Was told they can’t get to my car for at least over 1 hr. I was like… You know, this has happened 4 other times already. I was about to leave when the front desk guy said stay put and we’ll see what we can do. After 10 min or so, a mechanic drove my car in and started to work on it. Hmmm. Maybe they were really trying to turn customers away who only need a simple oil change because they make no money/​commission.
I got my car back, in an hour. Was told (in exact words): «Your steering fluid is like jelly». Wow, this came from the front desk guy who never saw anything under my hood from behind the desk. That’s scare tactic 101.
The mechanic was good. I watched thru the glass window as he did the work. They only annoying thing was all the black hand prints he left on my white car.

Don’t let the poor reviews turn you away — this place is under new management and the service is top notch. The manager is very professional and is 100% focused on customer satisfaction. Boy is that refreshing! I had a simple oil change and maintenance check and was out of there within 30 minutes. They did not pressure me to commit to any of the suggested repairs, but instead simply educated me on what they found and provided a written estimate.

This Franchise is under new ownership as of 9÷3÷2013. We are proud of Midas and the level of service we offer. If you ever have a problem, please call Richard Hatala, 518 866.4231

So incredibly frustrated with Midas for lending their name to this place, and with Living Social to continue a relationship they know is bad. As another reviewer mentioned, the complete disregard for customers, service, and professionalism is appalling — it’s beyond reprehensible.
I’ll spare you the details of all 27 phone calls (literally; I started keeping a spreadsheet after the 5^th try), but between myself and my assistant, we’ve been told «the guy who handles remote starters» (that’s our name for him, since we’ve been given various names for «the only guy» who handles them, depending on the day) is on vacation (for three weeks now, apparently), «at the other location,» working with another customer, and more. In 27 attempts to schedule an appt. to use my Living Social voucher, NOT ONE EMPLOYEE has been willing to take my name or number, or pass any sort of message along. Awesome service!
Of course when I tried to just cancel my Living Social voucher, they were able to talk to someone who «guaranteed they could get me right in!», so they won’t process a refund. Over the next 4 hours, we tried to call 8 times and got nowhere.
I’ve now had to file a dispute with my credit card company, and just filed a complaint with the Better Business Bureau, though given their attitude, I’m sure they don’t give a flying fedora.
My advice: avoid at all costs.

I AM SO GRATEFUL FOR THIS PLACE. Matt and another man working saved me. I pulled in because I had a flat tire. These gentlemen were working on other cars, but stopped what they were doing to put my spare on FREE OF CHARGE citing «everyone needs help once in a while» as the reason for their aid. I cant thank them enough. They also suggested Town Fair Tire as the most reasonable place to get a new tire. THANKS SO MUCH GUYS!

DO NOT PURCHASE ANY GROUPONS FOR THIS PLACE. OIL CHANGES OR CAR STARTERS. They don’t tell you that they do not honor groupons on weekends anywhere in their add. I was told that they install car starters only two days a week and it takes a few hours. That means you may have the installed by the next winter. I complained to Groupon and was refunded but they haven’t changed the Midas adds.

I too purchased a Groupon for a car starter. We had made our appointment for a Wednesday install. I left my job early in Concord, had to meet my ride (we were dropping off the car overnight) in Marlborough. We then drive to Framingham to drop off the car and were informed tne manager was to have called us, they changed schedules and no longer did car starter remotes on Wednesdays. Seriously? We just got our schedules together, drove out there to find out we were out of luck.
Of course the manager was to call us, but that never happened. We are rescheduled again soon, if all goes well I will change my rating. Right now this is based on our first experience.
Edit: I swear you can’t make this stuff up. We went this morning to drop off the car — the guy at the counter says «Didn’t the manager call you? They aren’t installing today» of course I responded with are you freakin’ kidding me? Apparently they took this week off and no one called to inform us. The guy at the counter was nice, said for us to bring it this coming Monday and he will put us in first thing. So, will the third time be charm?
edited yet again. After being burned the first 2 times by these guys, we call before driving out on what was to be the glorious install date. «Midas, this is Brad» — Hi Brad, it’s Cindy, you told me to come out today to get my car started installed. I was checking to make sure the installer is there. Brad «no he’s not» Me, Is he not there yet? «He’s not here today» ARE YOU FREAKIN’ KIDDING ME!!!
We asked groupon for a refund. IF we do not get our refund, we are calling the credit card company to dispute the charges. I am convinced there is no installer and this place is a front for something. The two times we did drive there, NO CARS were getting serviced — it seems to be only people getting turned away from Groupon’s they think they purchased for service.

I only wish that I could give less than 1 star for this place. I had purchased a groupon for 3 oil changes. The first time I made an appointment, I was told that they can’t get the oil filter for my car. Since the groupon deal was pretty good, I decided to buy my own filter and bring it to the shop. Fine, no problem. The last time I went, the other day, I arrived at my scheduled appointment time and was told that they don’t have the right oil for my car. Are you kidding me? This is a national chain of service shops and they don’t have synthetic oil? The least they could of done was call me and let me know. I barely got an apology from the manager and asked to speak with his supervisor. I was told that the owner happened to be there. The owner came in and was far ruder than the manager. He barely apologized and when I asked for some kind of satisfaction, he told me to get out of the shop. When I didn’t leave, he called the police and told them that I threatened him. I was stunned. Of course nothing happened but this gives you the idea of how they treat their customers. As you can see from the other reviews, you really should not waste your time with this place no matter how sweet the deal may be.

Don’t waste your time here! If you are a potential customer and planning to come this Midas center, listen to my advice, don’t bother. I seldom write negative review but this one deserves some gravitas. Let me give you the play-​by-​play so you can understand my utter disgust at the lack of professionalism that this place has.
I arrived at the place around 10AM and spoke to a manager, whom I believe is Ryan. I told him I have a Groupon deal and I would like to use it towards my tires. I’ve been meaning to replace them because they were moderately worn. He told me they don’t have the specific-​sized tires that I needed even though my car has pretty standard «15 tires. He said he would have to order them and the shipment would roughly arrive around 3PM. No problem. He told me he would call me when the shipment come. So I drove back home and waited. 3PM rolled by, no call. Nothing. I figured I’d would give them some more time. No problem.
Then I decided to drive there instead. When I got to the center at roughly 3:30PM, I was greeted by a different manager because I was told Ryan had already left. I mean, are you serious? Naturally, the manager gave me a phone number to get in touch with Ryan. I called the number and spoke to someone else at the Worcester branch. He told me he’ll touch base with him. So I hung around another half an hour. Out of curiosity, I went on Unilocal to read their reviews. Sure enough, all negative reviews — not one was good. At this point, I knew there wasn’t going to be anything done. I stormed out and never looked back.
From an outsider’s perspective, I can tell that Midas has a disconnect in their management. No one knew what the hell was going on. It was a waste of my day. No respect of people’s time at all. I’m returning my Groupon purchase and I’m going to bid Midas adieu. People do read Unilocal reviews and people will react.

I received a Groupon for Christmas for a remote car starter. It was more than just a vanity purchase — I recently had back surgery in December and the car starter was key for when I started driving again making scraping the New England weather off my car in the early morning hours a little bit easier. Well, I had to wait a few months to get it since they were booked solid through the beginning of March so my post-​surgery relief plan kind of fell through. Anywho, my appointment was for this morning at eight am. Mind you, I live in Somerville, so I was traveling to Framingham to get my car starter put in and basically wait around for four hours until it was done. When I arrived, the tech rudely informed me that I had the wrong location and my service was for Worcester. Apparently, they do not have a guy that puts in the car starters now in the Framingham store and no one called to tell me that my appointment was cancelled and was to be rescheduled for the Worcester shop… which only does weekday appointments. The tech did inform me that they gave the Worcester shop their customers information to reschedule so it was not on them but also noted that I was not the first person that has had this issue. Wouldn’t you think that if multiple customers have come in irate that you may want to save some grace and double check that appointment book? I guess not. So now I’m in Framingham when I could be sleeping and I am still car starter-​less. Boo Midas. I’ll be getting my money back from Groupon.

I was driving to the Natick Mall when my brake line broke. I pulled into this Midas location to have it replaced. They pointed out that my other brake line was also badly rusted and that I should have that one replaced as well. So I had both brake lines replaced. I drove back to Michigan two months later and had my brother, who is a Master ASC mechanic, take a look at it and it was already leaking again! What a waste of my time and my $ 250! Avoid this place!