Massage Envy

membership (huge mistake because once you tell them you have a membership they tell you there are NO openings because they leave all openings for Non-​members) and then proceeded to process my credit card 6 separate times while my account was Frozen without ANY approval followed by refusing to give me my money back, YES Refused to return my money! Then they argued with me stating I’m wrong (because they are unprofessional and didn’t record anything and I did) Instead of working with me to help the situation by being fair and giving me the 6 stupid visits, they are stating they will not help fix their mistakes.

Hello, everybody,
i am a member at Massage Envy for two years .
Mahony Ruck is the best massage therapist i have ever had. IN MY LIFE (i lived in THailand and had massage every other day)…
She is highly professional, real therapist, who knows all your problem even though you don’t mention it.
i love this girl, despite THAT she is is SO tiny, she has very strong hands and does outstanding job.
Thank you, Mahony, I love you, girl. God bless you and your hands! after each treatment i feel VERY good, so i can fly))))

My first time having a massage and it was more than blissful. The atmosphere once you get into the room was subtle but sublime. My therapist Jane M was very knowledgable and got deep into my tissue and my back feels better than ever. I am more than satisfied with this massage and I recommended her and massage envy to everyone

I canceled, in writing several times, my membership in the Framingham Massage Envy program after I was diagnosed with cancer and had to undergo surgery and chemotherapy, both of which prevented me from obtaining massages. Despite multiple notifications in writing to them, they continued to collect for unused massages for over 9 months. They ignored my complaints. This was very stressful while I was undergoing surgery and chemotherapy, as well as impossible to resolve due to my debilitated condition.
I am not interested in receiving reinstated massages, which I can still no longer use due to my medical condition. I am still undergoing targeted therapy for my GIST sarcoma at Dana Farber Cancer Institute in Boston, which will continue for the remainder of my life. The costs for the medication alone are in excess of $ 9800 per month.
I do not want to do business with them again in any way, shape, or form. I just want my money back for the massages that were paid for, canceled in writing, and that I was unable to use.

Went there with my daughter they were so sweet wanted to know who was mom it really lifted me up to tell them I was the daughter (just kidding). I would highly recommend very professional setting and ver skillful people that knows their craft. We both had two male staff massage therapist ladies male are just as professional in this field of work. I had a relaxing time and I am planning to join. It’s owner has two locations Northboro mass and Framingham both excellent very clean and professional (regina)

Update: over the past few years I’ve seen Massage Envy Framingham slowly falter. There’s been a high turn over with front desk staff and massage therapists. After my favorites have left and moved on, I haven’t been able to find and connect with another. I would ask the staff questions about specific therapists and what they work on to help guide me to a new therapist but sadly I didn’t feel like anyone knew much about each therapist.
At the moment my membership has expired. I went to renew in person but the desk staff couldn’t renew it without a manager and the manager wouldn’t return for an hour.
The only reason I would renew at this point is to continue getting facials with Christina. She has been the best aesthetician I have ever been to. They are very lucky to have her there. She’s knowledgable and relaxing.
This post has been difficult for me to write since I have been a member since it opened and had such amazing experiences through both my pregnancies. It’s always hard when you find a therapist you love and they move on. Hopefully Massage Envy Framingham will spend more energy investing in staff that will stick around! It’s in a beautiful location!

Today was my first time at a massage envy and getting a facial. I have never been so relaxed! The woman at the front desk was so personable and friendly. I had a facial done by Christina, who was so nice and knowledgable about what she was doing. Not to mention the facial was so relaxing and my skin looks and feels great! The people here made me feel relaxed and at ease as soon as I walked in the door. Next time I’m going to get a massage for sure!
UPDATE: Just had my first massage! Joyce is honestly amazing. I felt comfortable and relaxed the whole time. I had a horrible head ache walking into the massage and it’s totally gone now. The price for the massages at this place are so reasonable. I am now a member, so I got the member rate. If you need to relax and unwind, go here!

I was given a gift certificate to Massage Envy. I had a facial and went to use my gift card. Even though the card had never been used, they told me there was no money on it. They had a record of the card being purchased but no proof the card had been used.
This was a scam! I was forced to pay for the facial because of their incompetence.
Their attitudes and behavior was extremely unprofessional and very unhelpful.
They lacked customer service and I would never return to this place again. I was forced to forfeit a gift card and pay for a service that I only used because it was a gift. Shame on this business. I would never go there again!!!
Message Envy was kind enough to follow up with me after reading my message on Unilocal. The refunded my account for services rendered and honored my gift card. I did appreciate that; however; they should have just done that in the first place. We weren’t talking about a huge sum of money and they knew their policy was not very good. I am glad that they showed that customers feelings do matter!

Thank you Curtis, the best massage I have ever had! I am a 46 year old male who has done a lot of traveling and visited many high-​end Resort Spas and Day Spas, but yesterday was the first time I had a massage from Curtis at the Framingham location of Massage Envy. WOW, it was incredible. If you like firm, deep pressure then Curtis is who you want.
If you prefer a female therapist then Jackie runs a very close second to Curtis as the best of the best.
And thanks for the water TIna.

DO NOT JOIN A MASSAGE ENVY. ANY OF THEM!!! They seem to be particularly incompetent in the Boston area.
This is the second time this location has called, within minutes of my appointment, to cancel on me. Granted, at another location I waited for an hour and the masseuse didn’t even show up, so I suppose I’m grateful for the calls. They of course did/​would not offer me another appointment, and it SERIOUSLY takes WEEKS to get an appointment at this or any Massage Envy. They oversell memberships and overbook their masseuses, so when they habitually cancel on clients, you’re stuck having WASTED your money with no massage to show for it. Many locations are also not convenient for most clients, meaning that — like I just did this weekend — you must schedule your entire weekend around this one appointment, only to have it canceled on you, making all of your plans worthless.
I CANNOT WAIT TILL MY CONTRACT IS OVER WITH THESE IDIOTS — the employees and management at every location just prove to be even more unprofessional, irresponsible, and flat-​out ridiculous than the next, and I’ve been to SIX Massage Envys in the Boston area — THEY’RE ALL AWFUL! THIS WHOLE COMPANY IS A SCAM.

So here is the story as to why this particular massage/​spa deserves two stars — at best, but really deserves one.
The massage was actually good. However, the customer service was horrible — let me describe the experience:
Had a $ 100 gift certificate as a present. Decided to go and get a massage for me and my partner. After the surprisingly good massage I went to pay with the certificate. The person at the front told me that there was only $ 60 on the certificate. I did not know it was $ 100 so I paid $ 60 with the certificate and $ 20 cash (the lady took the card too). I told my friend who sent me the certificate and she said that there was $ 100 (we checked her charge card for the purchase).
When I called the place to discuss the situation, the person answering the phone said that she was the manager and talked about the discrepancy. I called my friend and she called the place where she initially bought the card. My friend talked to the manager and it was confirmed that the card had $ 100 and $ 40 remained.
I called back to the Massage (un)Envy in Framingham and spoke to the same person to describe what my friend told me. The same person that said she WAS the manager now said that she was not the manager. So, I finally spoke with the real manager and confirmed that there was still a $ 40 balance — but since the original certificate was confiscated, I now have to go back to the same Massage (un)Envy to get the new card. RIDICULOUS!
So here is the reason for one star:
Good massage (which could have brought up the star count to 2 if it was not for the ridiculousness of the person who took my money).
However, I was scammed for $ 20 cash (should have been able to put everything plus tip by using the card but told it was only $ 60). Worse still, I tipped $ 30 cash because I wanted to tip for a good massage. AND when I finally settled the issue, not only do I have to go back to the place that ripped me off to pick up the $ 40 card, but the person did not even apologize for their mistake = scammed out of $ 50
So, not only does this mean that me and everyone I know will not visit that particular Massage (un)Envy, but this definitely reflects on the service of this Massage chain. Now I am stuck with a $ 40 card to a place i do not want to support. They should have offered me my $‘s back instead of a gift card to a place I will not return to. Maybe I can give the $ 40 to someone I despise so they will get scammed.

Worst customer service I have ever experienced. My husband and had appointments scheduled which were cancelled the same day due to a snow storm. OK we can understand that but the attitude of the front desk was careless, unhelpful and didn’t even offer an apology. We rebooked for the following day. I asked if they were sure they would be open because of the weather. We were promised we wouldn’t be cancelled again and they would absolutely be open. Next day was sunny skies and the roads were clear. Yet we received another call saying our appointment was cancelled. I spoke to Will who was apologetic but couldn’t assist us in any way and said his supervisor would call us back.
The «supervisor» Bianca called and immediately had an attitude because she received no answer on my husbands phone and had to call mine. Really, Bianca the reason you had to call us was to assist us getting another appointment because of your cancellation. The petulant teenage attitude she had wasn’t professional nor was it good customer service. She refused to help us find a massage envy that could see us. She continued with her excuses and bitchiness.
We will never use this location again. We will probably throw out the gift cards we received. I’m in the spa business and you never treat a client that way. You see Bianca if you don’t treat clients well you will lose clients and if you lose clients you lose money then you lose your job. Bianca all you had to do was be kind, professional and assist us in getting another appointment. No one wants attitude and excuses. The client doesn’t care about your crappy day. They just want the service that has been paid for and scheduled. To the owner review and train your staff. If you don’t you’ll eventually go out of business. You have too much competition to be lax about customer service.

Some bullshit where they try to get you to sign up for a package — basically like a gym membership or else they double or more the price of the massage.
They are all up in your grill the second you get there, asking you tons of unnecessary questions. I just want to get a massage not be interrogated — I want relaxing, and to just go in and get out.
The massage was ok, but nothing special and not hard enough even though I asked for more pressure.
They have a discount for first time massage, so I went for the discount, but I’ll never go back.

I have been a massage envy member for a couple of years.
This location is the best one I’ve been to out of others including Norwell and Quincy.
The therapists tend to be less experienced than you’d see at a more expensive spa… and that’s why their services are less expensive.
Everyone here is very friendly and I would definitely recommend to anyone who is not a massage expert and looking for an economical way to get involved in regular massage.

Wow! I’ve been getting massages at this location for about 6 months now, and service levels, and quality of massage keeps getting better. The staff is very friendly, and do a great job of making you feel welcomed. I now have membership package and truly worth it. I would recommend to anyone immediately. Therapist «Marni» is fantastic!

I thought Kylee was wonderful. I got a Relaxation/​Deep Tissue. It was the first time in a long time I felt that I really received a good massage. She was recommended to me because in the past deep tissue massages were ‘too much’ for me, but Kylee was supposed to be good with ‘first timers.’

This place never lets me down. I just let the person on the phone know what I need worked on that day and I get booked with the perfect match everytime. I’ve been dealing with cronic back pain for years and my stress level doesn’t help. By coming in twice a month or so, I can finally stand up straight again! I started to forget what it feels like to not have the aches and pains everyday before I joined their membership. SO glad I found this place.

I went there today to try them out. I have mixed review about this spa. The masseuse is awsome, her name is De, she did great job. The only complain I have for her is that she asked me if I needed a pillow, I said yes so she went out to look for pillow, I didn’t look at my watch, but it took her a while to come back with the pillow, it’s okay because I used their promotional rate which is $ 39 for one hour which I pay $ 90 at other spa.
The front desk staff were very eager to sell their monthly program which is understandable but somehow it gives me the bad vibe. When she was pitching me the program, she was holding my AMX card, she literally *rock* my card back and forth with her left hand like it is a toy, she’s not swiping it which is why I was holding there at front desk, not able to leave but I have to leave quickly to pick up someone, to a point it makes me unconfortable. I don’t know, when I leave the place, I felt like escaping from the sales people.

In agreement with Dave M., I received the worst massage of my life a few days ago at Massage Envy. The masseuse didn’t ask me about what I was looking to get out of in the massage and therefore did not personalize it. Also like Dave, she «massaged» the bones of my feet and hands, which were painful and anything but relaxing or therapeutic. To add onto the painful 2-​hour massage, the room must have been a mere 60 degrees and I had goosebumps the whole time, despite telling the lady and asking her to turn the heat up (her response was to turn up the heat on the massage table, which I do not think she did). I also told her she was applying too much pressure at a few points, but she did not adjust.
All in all, I am extremely disappointed. Even though I «only» spent $ 78 for the 2-​hour massage since I was a new customer, I wholeheartedly regret going there. As with many things, you get what you pay for (or don’t)…