PetSmart

I took my Chihuahua/​Terrier Norman here to get a bath. The package for $ 19.99 included bath, nail trim, ear cleaning, and anal squeeze. I also added the teeth brushing for $ 8.00.
I’ve never been to another grooming salon or looked up prices of other places – so, I don’t have anything to compare my experience or the rates to.
However, for my first time grooming Norms and first time coming to this location – I had a really great experience!
The groomer that helped me was David. David was really great and provided wonderful customer service! He was patient about contacting my vet in order to verify Norman’s rabies vaccination. He was also very friendly and caring towards Norms and the other dogs that came and went. I felt comfortable leaving the puppy dog here. I didn’t realize the whole bathing process would take 3 – 4 hours.
I definitely see myself coming back here regularly. Overall, above satisfied!

Brought in my 9 week old puppy. They did the puppy trim, bath, teeth brushing. They did a great job. She looked so cute. I will definitely bring my puppy back for grooming. Her time there was about 3.5 hours. I did my appointment the night before which was good for a last minute appointment. I was advised by the staff that if i bought the puppy kit it came with a free puppy bath, and a bag of food up to $ 15, free puppy vet visit at banfield, free training class, along with other great coupons for puppy essentials. I paid 19.99 for the puppy kit. The bag of food i purchase is originally $ 15 so i was still going to waste about $ 20. I love this petsmart. For all my dogs needs. Excellent groomers.

We came in looking to buy equipment for a fish tank and was pretty confused about everything. Tiffany came by to help us and set us up with the necessary things and information. She gave great advice for beginner fish parents.
I give 4 stars because everything was kind of expensive. We ended up spending $ 165 for equipment for a 10 gallon tank. That’s excluding the fish (which will be the cheaper part).
Overall, great service at this petsmart.

This place needs to stop selling «pets» unless they are rescued from the shelter. No more breeding. 4 million pets are euthenized every year as it is because of the overpopulation created by the pet trade.
BTW, Cassie in the grooming area… is NOT nice in the way she handles the dogs she grooms. How about I bang the edge of a pair of clippers against your shin bone, collar bone, joints over and over as hard as you do and see if you like the way it feels Cassie?! If you don’t enjoy what you do (obviously you don’t by the sour/​annoyed look on your face) get a new job doing something else. Your scaring those poor dogs.

My review is for Cassie who works in the grooming department! I called last minute to get my dogs nails trimmed since some other place literally just chopped them off and didn’t file them. She’s so nice and my pup is like my child, and she reassured me that everything will be okay. Mind you I haven’t took my dog to get his nails trimmed for a while.
I tell Cassie that Oreo hasn’t had his nailed trimmed while being awake for a long time. (The last time he had them trimmed was when he got neutered) and she tells me she will just do the nail clipping and if he is okay she will continue to file and do the PAWDicure package. So he actually does really good, he’s calm and lets her do the whole package. I was surprised because he never lets anyone touch his paws.
Overall my experience was a great one and idk about other reviews on here, but I will be back for my dogs grooming with Cassie!

AVOID THIS PLACE LIKE THE PLAGUE IF YOU LOVE YOUR PET!!!
Review of Grooming & Vet Clinic:
Bella is a white pit with Dalmatian markings. We brought her in for a spa day. This was her 3^rd time here. Each time I have brought her here she ends up with a curious injury. Today when I went to pick her up, the counter girl gives me the bill as always I pay, and then they bring Bella out, Rachel Explained what was done and as a side note she states Bella now has a large hematoma on her left ear the size & thickness of a pinky, like it’s no big deal.
1). Why was this not brought to my attention before I paid the bill so, I could get her to a vet and have it looked at?
2). I should have been called right away, Not notified as an afterthought.
3). They let Bella sit there in pain for god knows how long.
The Banfield clinic in PetSmart is a joke.
After picking up Bella I attempted to take her to the in store vet, to have her ear looked at and drained as it had to be very painful for Bella.
The girl at the counter is just slow, inconsiderate, and plain useless.
There were 2 other clients there to pick up their pets before me, but she took her sweet time. I had already told her that Bella was in pain and showed her what the problem was. So she stated she would inform the Vet, and suggested I have a seat.
When she gets back to me, it is 5 minutes to closing and she states that they are closing in 5 minutes and that the Bella will not be able to be seen today.
1). Why didn’t you just say that in the first place, then I would NOT have waited around for 20 minute waiting for her to be seen and taken her somewhere else.
I would give this place ZERO stars if that was an option.
AVOID THIS PLACE LIKE THE PLAGUE IF YOU LOVE YOUR PET!!!

This place is just great, I got a Belgian malinois a couple weeks ago, and the employees here helped me out with marvelous help, from food to grooming with great deals and Banfield veterinary hospital was just great! I will be recommending people with pets about this place!

Well it’s been three weeks since I purchased my pet betta fish. He is a handsome, royal blue crown tail.
I had been considering getting a pet for a while. The betta fish was the most manageable what with my available time and living circumstance. When I bought the «MyFunFish» «self cleaning aquarium» from the As Seen On TV shelf at Walgreens, and supplies at Wal-​Mart I thought I had it made. Not so much. I decided to get the fish at PetSmart. That was a good move.
The staff and manager in aquatics have been very kind and patient with me as I went through my learning curve. There were some things that I didn’t quiet have a handle in and it stressed out the fish. He stopped eating for a few days. That was upsetting to me. I felt guilty for not doing things right.
The staff and management in aquatics patiently coached me as to what product I needed and what to do, when. I spent a goodly ammount of time on the phone and in person. Not one cross word came from them. Everybody was always patient and cheerful. After following careful advice from PetSmart management and staff, my new betta buddy is a happy camper.
I’ll be happy to return here for product and sound advice. Many thanks!

This is a review for their grooming services:
The first word that comes to my mind is negligence.
First of all, the customer service was very distracted. We really never got her full attention.
Secondly, we asked for a number 4, but since my girlfriend said the phrase «shave to number 4» this location ended up shaving her pomeranian, completely. Even his face and tail. If your job is to be attending to dogs, you would know not to do this to a pomeranian. This is straight up negligent.
Oh, forgot to mention, they nipped the pomeranian’s ear leaving a pretty harsh wound.
Just pass on this place. It’s extremely apparent that these people aren’t professionals by any means.

MY DOG almost peed or pooped in this faculty. She was so timid to explore this grand land of pet heaven. I was thankful the employees were so quick to help me. The employees are always helping which it makes the trip fast and easy for problems like this.

THIS REVIEW IS FOR KITTEN GROOMING:
I brought my kitten here to be groomed but was told that they only provide those services on the weekdays so I opted to just have my kittens nails trimmed since they were extremely long and sharp and to have her ears cleaned since its never been done before. The girl who was assisting us was very nice and was very sweet to my kitten by she did a terrible job cutting her nails. Out of 18 nails, I had to ask for 6 of them to be re-​cut because they were extremely uneven, jagged or it looked like she had a hang-​nail. Again, the girl was very accommodating and had no issue with re-​doing the work BUT it should have been done correctly in the first place. The total price for her services was $ 21 ($ 12 for nail trim, $ 9 for ear cleaning) which is the cost of a pair of nail trimmers. Next time, I will be doing this myself.

Bought 4 young Dumbo rats that were all «checked by our vet and are perfect» only to realize after 1 hour at home, two of them started sneezing very loud (not typical rat sneeze)
Ive been a rat owner for 10 years, and ive never seen something as neglected as these two rats. Especially from petsmart. Only after returning a rat was I told that «oh yea, that rat was the sickest of the bunch». Something I would have liked to know at purchase.
I brought the rats back to have them taken care of by their vet. But who knows if thats true.

Love this pet smart location. Staff are friendly, eager to help and efficient. Store is clean and organized. Banfield hospital is inside next to the glooming dept., my ultimate one stop to fulfill all the needs of my Pet. And I love the trainer Gloria. She is knowledgable and experienced. I thought my 4 months old lab knows most of the commands wouldn’t need to take a class, but after I ran into her and played with her dog, I realized there were so much more I could learn from her to make sure my training with my pet is correct. She is helpful and of course loves to share her stories and experiences. I wish we would have more time exercising the command with the pet, but the lecture and demonstration can take up more than half of the class. Be sure to get in contact with some of the pet parents, so you can arrange an extra 10 or 15 mins practice time if you want your dog practices listening to commands when there are other dogs around.

I called 4 other grooming places and nobody groom cats! Why would people even called their business ‘Dog and Cat Grooming’ or ‘Pets Groomer’ then refused to groom cat? So deceiving and false advertising. Anyways, not all PetSmart groom cats, but this specific one in Fountain Valley does. Why is that? The groomer here is comfortable with grooming cats.
My cat came in with drools because she gets car sick and was stressed out with being in a room with other dogs. The groomer suggested to give my cat the aromatherapy to calm her down since it seems to work with other cats in the past. Hmm, aromatherapy for my cat? No, not silly at all because it really worked and Pumpkin smells great!
Overall come here to get your pets groom, especially if you have a cat. The girls here seem to like and are passionate about their job so they’ll take really good care of your pets.
Package: wash, haircut, clean ears, nails trimmed $ 61
Aromatherapy $ 19

The staff here is very friendly! I took my kittens for a grooming and Shayna did a fantastic job! Thank you for taking care of my fur babies. They look puuurfect!

One star for friendly staff.
One star for the convenient location close by my work.
One star for the coupon book cost $ 19.99 and get free bath and other cost savings.
No star for the grooming technique.
My 2 month old Labradoodle has a teddy bear look. We went for a walk and she got into the run off from neighbor’s sprinkler and got all dirty. I thought its time for a bath using the free coupon at petsmart. The staff suggested a puppy trim for $ 5 after coupon, so the puppy will get use to being groomed and includes 15min brushing. I was having hard time brushing my puppy so I thought why not. BIGGEST mistake. It was not a puppy trim, it was a poodle cut/​shaved. My puppy’s private area got waxed/​shaved too. She was not happy when I picked her up. She lost her signature labradoodle teddy bear look… And look like a poodle now… I won’t bring my puppy back here again.

As I was tossing and turning last night, I tried to cuddle with my little furry friend. Turns out, my little furry friend was a little smelly. Bath time. Needed. Pronto.
This afternoon my sister and I headed out to Costco and we had plans to go to visit Petco after. Well what do you know? A Petsmart. Perfect. No need to drive all the way to Bristol.
We walked through the busy parking lot and as soon as we walked in… ADORABLE KITTENS. My heart melted. You get one star Petsmart. I’d probably get kicked out of my home if I brought in another animal. Dismiss adopting a kitten and the search for dog shampoo begins.
The store is huge and it’s very clean. Hooray. You’ve earned an additional star.
My sister and I found the shampoos and we were trying to decide which one to chose. I then realized that while we were smelling the different shampoos a plus sized lady (who works there) was standing at the end of the aisle just staring at us. I first saw her from the corner of my eye and ignored her. She didn’t leave. She just stood there. She didn’t pretend to clean or look around. SHE JUST STOOD THERE. WATCHING. After a few minutes, I turned to look at her and smiled but she gave me a blank look and stared on. Feeling awkward. I turned the second time and smiled a second time. Still awkward. I grabbed a shampoo and went to pay for it.
I’ve worked retail before when dinosaurs ruled the world. Employees do that for one reason… when they think you’re gonna steal something. The best method to prevent that from happening is to approach the person and ask if they need help.
That woman made me feel like a criminal. My crime was smelling shampoos and most likely for being Hispanic. I’ve never experienced something like that before. Worst feeling EVER to be discriminated against. I should have left and not given them my business. Definitely will stick to Petco where customers aren’t intimidated by employees.
FYI my dog smells decent now

I love this location! Everyone is always so nice and friendly. I love being around dog-​friendly people. This store is well-​kept and very clean. I took my dog here for puppy training two years back and that experience went great as well. Often times they have holiday deals for pet grooming so keep an eye on that! Clearance section always has a lot of good items too. Don’t forget to sign up for a pet perks card for discounts!

I love the FV grooming! They are very friendly and the team is extremely careful with my girls: Sugar, Chloe, and Oops :)