Pal’s Inn Pet Resort

Awful place. My dog got attacked by a pit bull and they acted like I was crazy for being upset. My dog is at the vets getting stitches and staples… and they hung up on me when I called to see what vet they had taken him to.
Would not take a toy dog there.

I’ve left my beloved 8-​year old male cat, Sebastian here a few times while on holiday/​business.
He was NOT having it, but what can I say? He’s a mama’s boy.
He had his own Cat Condo in the Cattery and the staff seemed gentle and loved animals.
Mama Erin did several check-​in calls to staff to get updates. Apparently, Sebastian swiped at one of the staff due to being homesick and upset w/​other cats. Sorry! Another time, he got stressed and began to bite off his Soft Paws. I hate leaving my cat! :(
They have a large area for doggies to swim in play pool and go outside for social hour.
Prices are spendy, so buyer beware.

So interesting the Fountain Hills Chamber of Commerce members write positive reviews for this business! I highly doubt they take their beloved animals to have them locked in a cage most of the day. Yeah right! Give me a break! I still can’t get over how this place is a «resort» & «pampers pets». Someone please enlighten me. In daycare, your dog is locked in a cage more time than they are outside in an artificial turf atrium & in boarding, same thing as they are left alone in this facility all night. Big deal someone comes at 9pm to take them out if you pay for that service. How about all the other hours in the day? Why not hire a pet sitter to check in a couple times a day & allow your pet to say at home in a familiar environment instead of being traumatized by sitting in a kennel all night with barking dogs? Horrid! I would never subject by pet to their so called «resort» «pampered» environment.

Leaving your pet here would be like leaving her at the pound! It smelled like dog pee!
Dogs are constantly barking! The cages are barred and the dogs are jumping up on them! Loud! Just awful! We did not leave our dog!

It is really too bad that reviewer Margo L. had a bad experience here because this place is truly a hidden gem (although it sounded well warranted, that’s not the friendly service I am used to)!!
I live in Old Town Scottsdale and I will ONLY take my precious Maltese to Pals Inn when I leave town. This is one of the only boarding places where your dog doesn’t have to stay in a tiny cage/​kennel. The dogs at Pals Inn each have their own little area to stay (I’m not good with estimates but maybe 4x6ft?). The staff is wonderful and are always excited to see my dog. One of my favorite things is that they have a web cam that you can log on to and watch your dog during play time. In the summer they brought out kiddie pools for the dogs which was nice. As for the cost, the nightly rates are not bad at all – $ 30 for one dog or $ 20/​dog if you bring 2. They don’t take the dogs out past 6pm which seems weird but their day also starts super early so it makes up for it. I love this place, they go above and beyond whenever they can to make your dog comfy. Take your dog here, you’ll be able to enjoy your vacation without having to worry about your precious pup! You won’t regret it.

We’ve had our pet stay here a few times and will now, most definitely, be going elsewhere. The facility is large and very nice, but they nickel and dime you for everything! You have to pay extra for a potty break after 6pm! You have to pay extra for medication! I can see charging for real extras, like personal play time or extra treats, but a potty break that early and giving medication when they are feeding them anyway? I’m a fair judge of what is reasonable and this place is not. One more thing, they charged us an entire extra day of boarding when we arrived 30 minutes late due to traffic. If they had offered even a late fee I would have probably not even written this review. They lost more than a few customers today.