GNC

Small little store in the Lucky shopping center but always well stocked and someone there to help you find what you need. I always get great service here.
If it’s a nice day, take a minute to walk around back and watch the waterway.

I WILL NEVERRRR COME BACK TO THIS GNC EVER AGAIN!
I came into this GNC with a few questions about their meal replacement drinks. I walked around looking at their options for a few minutes without anyone saying anything to me. BTW there was nobody else in the building besides me. After walking around not really knowing what I was looking at, I decided to take the initiate and ask the guy working there about their products. The second I opened my mouth I wish I hadn’t. The guy clearly did not know what I was asking because all he said was «well these are the ones we have». I looked at him waiting for him to continue on but he didn’t continue. So, I asked him to continue and he just looked at me. I decided to leave and go somewhere that had more knowledgeable answers on their products.
YOU SHOULD KNOW ABOUT THE PRODUCT THAT YOU ARE SELLING. Even if it is personalized question — at least try to answer and make an effort to make it seem like you care.

LOVE this place! The manager ALWAYS goes above and beyond to make my experience a successful one. He knows my favorite products and assist in getting them to the counter before I’ve even made it half-​way into the store.
I returned a blender and I must say it was by far the easiest return I’ve ever made. Thank you for all your hard work!

Wanted to return one item, from another GNC because I saw no benefit, and had an unpleasant side-​effect.
My purchase was on 5/​3, and I attempted to return it today on 6/​1, which makes it 29 days later. I also recalled the problem I had when I attempted to return a bottle once before to another location: it was denied because I used it all. The store policy is that there must be at least one capsule left. So, this time I made sure not to finish the bottle, I made sure there was multiple caps left, since I wanted to return it – what would be my FIRST successful return – or so I thought.
I was in the foster city area for a teacher conference so I brought the bottle and receipt with me to return to the nearest GNC store. What should have been a very pleasant easy returned turned into the most horrible experience I’ve ever had. Let me recount what happened.
The employee took my bottle, opened it, and then looked at my receipt. He seemed to be going ahead with the return, and then told me in a very quiet voice that since I used most of the product already, he can’t accept the return. !!! I thought I was hearing things. This couldn’t actually be happening. Now the morphing policy had changed to «can’t return something that had been ‘mostly» used – even if it was within 30 days, and even with a receipt.
I was very calm, and asked him, if he could please provide me anywhere in writing that explains this… maybe some fine print somewhere where this new return policy requiring a certain percentage of the product to be in the bottle as an additional pre-​condition. He didn’t answer, and I kept asking. He pointed me to the standard large return policy wording on the counter. I read it, and it said the same thing on the receipt, i.e. NOTHING about any requirement for how much I was allowed to use. He simply responded, «well, I’m not going to take it back.»
He then proceeded to ignore me and help other customers, while I stand there in a semi-​shocked state. I asked to speak to the Manager. He replied that he was the manager. I said that he is not following the terms of the return policy, and that I’m being cheated, tricked with false terms to buy that are not honored. That what he is doing is akin to robbing me. He didn’t seem to care, continued to ignore. I then said that I’d refuse to leave and would call the police to document this. He then replied and told me: «Go ahead and call the police.» He proceeded to assist another customer and ignore me.
At this point, standing there, I was in despair, and it was clear to me that this Manager just didn’t care about what he was supposed to do, he was going to cheat and lie to take advantage of people: point to the return policy and then not follow it. So, I decided to engage in a protest and shame him into doing the right thing, by explaining in a loud voice so that everyone in the store could hear and know what was going on – that they are lying to customers about the return policy, NOT honoring it. I said this was against their own corporate and store policy. I demanded his name. I said I would file a lawsuit, and stay at his store to warn all his customers of this trickery. Yes, I was quite upset and didn’t want to be a victim, or let him do this to others. Seeing that I was determined and upset, and potentially affecting other customers, he, to my surprise finally said, «I’ll return it, calm down.» I calmed down, calmly thanked him, and waited for him to assist me.
He made a phone call and asked someone this question on the phone, «I have a customer here who returned a product. If they already used most of it, do I have to accept the return?» The call was quick. I asked him what they said. He said, «they said I have to accept it.» Of course he already knew that. I apologized to him for raising my voice earlier. He never apologized to me for making me yell, and go through hell for him to do what he knew full well he was supposed to.
Curious as to why I had to go through this, I asked if they lose money personally or something if they accept a return? He said, the store loses money. He said there are bigger stores out there. He was suggesting that I should have gone to a bigger store – a different GNC – to return my product. I then said, well, if I return an opened product with most of the caps still there, they can’t re-​sell it, so how much I use is not relevant to the «loss,» right? So what was the logic of denying me based on that, unless it was just an excuse to turn away a customer from being able to return any item? He didn’t respond. I was nice and said that if he explained to me that he will lose money (questionable, weird, but why else refuse a valid return?), I’d have gone to another store to help him, instead of denying me outright for a bogus reason, and refuse to follow and honor their own policy. Nothing makes me more angry. I should have quoted the Hulk, with this warning, «Don’t make me angry. You wouldn’t like me when I’m angry.»

This review is for an incident about 6 months ago.
They hired an octogenarian to work behind the counter, and of course he had trouble using the technology. He might have been there maybe a week. The 20 year old smart-​ass employee who was training him just stood there rolling his eyes as the guy was trying to figure things out. He then proceeded to ask him how many times did I show you? Tell me. How many times did I do this? Why can’t you remember this.
You kidding me, dude? You talk to old people like that? I won’t ever come back to this place. You wasted 10 minutes watching the old man. making me wait. Then you display that kind of attitude in front of a customer. And you disrespect the elderly.
You and GNC can suck it. Hey GNC, I hope you read this. But judging by the quality of people you have working there, I doubt it. I’m very disappointed. Shameful and embarrassing.
Avoid this place. If you guys are hell bent on buying from GNC, go to a different location.

After moving to Foster City, I was still going to the Redwood Shores location as I knew the owner. After he closed and that location reopened as a corperate one, I came to this location. Everyone here is nice, taking the time to help you find what you need and leaving nothing to chance. I take a few suplliments for overall health as well as for my eye and the quality is excellent; I would rather pay a little more for high quality than less for inferior quality. The store is clean and well organized. I just have to remember to go during the gold card week and to use any coupons. I love whatever samples they have. So, for excellent nutritional suppliments at a little moe than CVS or Wallgreens with friendly service in a well organized, clean store, GNC canot be beat. Keep up the good work guys.