Puryear Custom Pools

We are on the last leg of finishing the pool water is almost full. I will start where the good stuff starts as the sales persons job is to get the business and I get that. Kenny our builder (the guy making sure stuff Happens) was excellent and this is why. He gave us enough information to make sure we were in the know but never once gave us the old lame excuse it was the other guys fault! The crews that came in where respectful did their jobs cleaned up after themselves and left. We still have a few minor things to button this job up, but I’m sure they will be taken care of. Jordan the start up guy and pool school was here today and he represents Your Company well. He was nice, knowledgeable willing to repeat things over until I fully understood.
The quality and professionalism of these two individuals stand out and you are lucky to have them as these traits are few and far between these days. Well Done Puryear Well done!

We bought a two year old home that had a Puryear pool. For the most part it was a decent and attractive pool. At about year three though we had two tiles pop off, no big deal, I’m sure it happens. Over the next few weeks we had a total of 11 tiles pop off one at a time right in a row. Our trusted pool guy in our area (Wylie) took a look when we needed to fix it and noted that the workmanship behind the tiles was shoddy and wasn’t properly done hence the continuation of tile after tile in a row popping off. I contacted Puryear as I felt like the 11 tiles that came off (with more loose on either end of the missing tiles) was excessive after only three years– less of a fluke and more of a serious issue. I understand after 10 – 15 years a pool may have to be retiled, that’s part of being a pool owner, but three years with this kind of issue didn’t seem right. The guy I spoke with at Puryear said since we weren’t the original owner there was nothing he could do. I understand that the warranty ended with the original owner however if it were my business and that kind of poor workmanship was done by one of my contractors I would want to stand behind it. Meh, not so much with Puryear. So overall, our pool was pretty but I would say that you should plan on a higher probability of costly repairs with their workmanship compared to some of the other pool companies in the Metroplex.

I am in the beginning phases of adding a pool and backyard deck area and decided to give Puryear a call. Being refered to them by a friend, I had only heard amazing things about this company. I spoke with the owner, Jennifer, about quotes, coming out to look at my property and asked about different ideas. Not only was Jennifer professional and nice but very well versed in her knowledge of her business. I will probably go with Puryear when we do install!