Millenium Limo

Horrible! Beware of this company. They do not correctly quote you and they have horrible customer service! Manager literally just clicked on me. What a shame because I really did have a good time on the limo. However, this company is a SCAM.

I would give Millenium no stars if I could. During October 2015, I called the 1−800−808−2664 call center of Millenium Limo to inquire about the cost of renting Party Bus #3 for my birthday on Sat. Nov. 14, 2015. The price quote sounded fair so I gave the representative, Jaime, my credit card information. Towards the end of the call I asked Jaime what their cancellation policy was. She said if I did not go through with the reservation once I hung up it would be a $ 200 fee if I cancelled it after our conversation. I said that I did not want to go through with the reservation any more, but I would call back if I decided to reserve it because I wasn’t sure anymore since there was a cancellation fee of $ 200. I decided not to rent a bus anymore so I did not call back to reserve it. On 11/​11/​2015 I received a call from a Ronald (a Millenium Limo worker) stating that my party bus was ready for Saturday, November 14, 2015. I told Ronald that I never reserved the party bus before I ended my call so there must be a mistake. He then put Jaime on the phone who proceeded to rudely tell me I MUST pay for the bus. I calmly explained to Jaime that I specifically told her before I got off the phone with her in October 2015 that I no longer wanted to reserve the Party bus because their was a cancellation fee. Jaime became sarcastic and told me I called back and switched the date of the event and re-​reserved the party bus so I am responsible for $ 1,000. Again I stated that I NEVER called to changed any dates so it was a mix up on their end and I should not be charged. I asked to speak with a manager. Jaime told me she is the manager. I said I have to speak with a supervisor because I am not authorizing her to debit my bank account for a service I did not request or even needed. I also stated they never called me after our initial conversation, did not send a contract by email, mail or fax. I had no idea I had a reservation with Millenium Limo. She then said, «Oh well, I am charging your card right now!» I became upset and asked her how she could charge my bank card if I have a dispute, I did not authorize them to keep my bank card information on file or to charge my bank account. She then stated that I should, «Take it up with the accounting department.» The email address she gave me for accounting did not work. I told her I would speak to my attorney because they do not have my permission to charge me for something they reserved incorrectly. Jaime them proceed to tell me I was crazy and that they would sue me if I tried to sue them. The customer service and treatment I received from Jaime today was belittling and unprofessional. I deserve to receive a refund of the $ 1,000.00 Millenium Limo’s taken by their representative, Jaime, who debited my account over the phone today 11/​11/​2015 even though I asked to speak with a manager/​supervisor first to settle the dispute.

The previous reviews about rude customer service and incorrect quotes are 100% accurate, stay away from this limo service!
I had booked a limo for my wedding and was quoted $ 157 an hour, I emailed the gentleman 3 times to confirm pricing. I used the limo for 1.5 hours so I figured I would be billed just over $ 300 as I’m sure they would round up to the nearest hour. I was actually billed $ 650! When I called to get an explanation for the difference the rudest girl ever told me «well I don’t see how you’re not smart enough to see the difference». Well yea I see the difference I want to know WHY it’s there!
I got two different and conflicting reasons for the difference neither of which were quoted by the gentleman I spoke with and were actually conflicting reasons.
In short, there are better limo companies in South Florida, use one of them.

Worse service ever! Do not waste your money with them. I was late to my wedding party. They run out of gas in the middle of the way and they has some mechanical problems with the limo. They didnt do anything about the horrible service they gave us.

Wow, I just read a review so similar to my experience. Got married in April, found the best rate and made sure they knew I only wanted a 22 passenger escalade, and I told them I did not want a hummer. So the day before my wedding I call and they say, oh we don’t guarantee the limo type so I had to insist and told them my email says «Escalade» they were like, fine you’re good, we’ll send you the escalade, and what do they send me? A freaking 20 pax hummer! Didn’t want to ruin my wedding day over it so I was like «whatever» than I find out the damn hummer’s AC didn’t work so my 60 guests that were transported back and forth couldn’t even enjoy the damn ride because there was no AC. The ride was horrible and embarrassing. AND they didn’t even offer an apology, let alone a discount so I disputed 60.00 of my total and won because they never responded to my credit card company. They’ll probably open up under a different name after so many complaints. And what triggered this review was a report on the news tonight from «Help me Howard» about another poor girl who was cheated too and I was like OH NO, I’m telling my story too! Sincerely, someone who will NEVER use Millenium again and will look for reviews before anything.

The most horrible customer service. Promised many things which were not delivered. And when we asked about what compensation they’d give us for not following through with their contract, they charged us an extra 100 on card on file. Beware!!!

I called them a few weeks before my wedding to make sure that they could provide the 24 passenger escalade. My wedding party was pretty big. They said that they could. I asked if 22 people would fit fine in there… of course they could! It’s a 24 passenger limo, they said.
Well, the day of the wedding… they pull up to the hotel with two small 10 passenger Lincoln limos. When I asked where’s the escalade… they acted like they did me a favor that they brought two limos instead of one. I told them that they said the escalade would fit 24… they said that, yes… but this is better… you get two limos for the price of one… well… the limos were so small that I, as the groom, was forced to ride shotgun with the driver. As we were driving to the church… he kept blasting his crappy music that I had already told him that I do not want to listen to right now…
Yet he insisted that I relax and listen to some godawful rap music about hoes and money and what not… on my way to my wedding. There was absolutely nothing I could do. I needed a limo service for the day and they knew that I was completely forced to sign them a check and accept what they gave me.
In my opinion… rent a Uhaul for your wedding and have a homeless guy drive… you would have a better experience. Stay away from this godawful company.

DO NOT USE THIS LIMO SERVICE! CHECK THE BETTER BUSINESS BUREAU WEBSITE AND READ THE COMPLAINTS!!! THEY SHOULD BE SHUT DOWN!!!
These people are a bunch of liars and thieves. My husband and I went to Millenium 2 months prior to our wedding and booked a Rolls Royce car for our wedding. I called Ronald twice in those 2 months to confirm date, pick up time, and car. He said everything was on point. Fast forward to our wedding day, November 22, 2014, there is a Chrysler 300 limo, because the Rolls had something wrong with the tire, and the driver MADE ME PAY or else he wouldn’t take me to the Church. I had no other mode of transportation to the Church as my husband and bridal party were in another vehicle, not one we got from Millenium. I got in the limo with my parents for a 15 minute ride to the Church. The driver assured me that the Rolls would be there waiting after the ceremony. We all exit the Church… NO ROLLS so we did not get in the limo. We go to Las Olas to take pics and guess who shows up out of nowhere, the Rolls. WHAT?! First of all, how the hell did this guy know where we were? Second, this driver now tells us it wasn’t a tire it was something else wrong with the car. Third, and I quote, «Don’t ruin her day. Come take pictures by the car» «Let me take you to the reception» ARE YOU F*CKING KIDDING ME??? The next day I check my CC and they charged me $ 430! This place is unbelievable and NEED TO BE SHUT DOWN. I’ve filed a complaint on the Better Business Bureau website and saw there are 16 others!!! I want my money back… DO THE RIGHT THING MILLENIUM. DO RIGHT BY THE CUSTOMER!!!

Awful!!!
I booked a limo and I was charged twice. I called customer service and” Daniel“was absolutely rude, telling me it’s not his problem to fix and to do him the favor and never book with them again.
Interesting enough, it was our first time using them and we were thinking of booking again but NEVER AGAIN! SCAM

I reserved a limo for a friends bachelorette party, and I called and emailed the company repeatedly to confirm in the 2 weeks prior to reserved date. Absolutely no answer or response. Finally I got in touch with someone and said I wanted to cancel due to their lack of response. They charged me anyway even though at the time no terms and conditions were on their webpage. Currently investigating fraud. Do NOT book service there are plenty of other reputable and reliable limo services in the area. This one does not answer or return calls so that you are forced to cancel and then just steals money from you.

Beware of this limousine service. I recommend you getting everything in writing, everything!
I reserved a vehicle for my wedding to which I never reserved paperwork for. A month prior to my wedding day the a driver calls to tell me he’s on his way, wait… what?!?
I told him he had the wrong date and called office the next day and asked for a reservation notice to be emailed to me, never received. On the day of my wedding the car showed with no red carpet or champagne as promised, I was irate! I paid the driver cash and was dropped off at our hotel.
I few weeks later I wrote a nasty review and was contacted and said it was taken down unless I could provide documentation. Funny, they never wanted to give me documentation let alone a receipt! I do however have numerous photos of the rolls that picked us up at my wedding along with our driver, millenium decals, and license plate. I also have the testimony of the 200 people who saw us off in the vehicle we never rented. Shadiest limo company ever!
If you use please get documentation and a receipt!!!

ABSOLUTE HORRIBLE SERVICE, DRIVER WAS LATE, DISRESPECTFUL, AND THEY OVERCHARGED ME!
DO NOT USE THIS LIMO SERVICE, THE WORST COMPANY IN SOUTH FLORIDA!!! Absolutely HORRIBLE! I hired this company for my wedding in June 2014 and initially it seemed like a great deal. But beware because the person you book the reservation with (who seems very nice), you will never speak with that person again. I was promised the driver would show up 10 – 15 minutes prior to the scheduled time of 11:30am. At 11:25am, I get a call from the driver asking for directions to my hotel!!! He shows up 15 minutes late, 30 minutes after the promised time, and instead of rushing to the church, he spends another 20 minutes filling out paperwork which he could have done while waiting at the church. I strictly told this incompetent driver to NOT bring out any alcohol while we were at church. And of course, as soon as our ceremony is done, he brings out the cheapest $ 2 bottle of champagne from Publix and completely embarrasses my wife and I. To top it off, he takes local instead of highway 20 miles all the way back to our hotel so he can run up the meter and charges me an extra $ 100 for his time and gas! I tried to be a patient customer and speak with someone to have this issue resolved, but all I got from the manager Omar was «too bad, we have to pay for gas.»
DO NOT USE THIS LIMO SERVICE, THE WORST COMPANY IN SOUTH FLORIDA!!!

I was a little skeptical about using this company’s service because of their previous Unilocal reviews, but their quote was far better than other limo companies so I gave them a shot. We had reserved the Chrysler 300 stretch limo, however this wasn’t what arrived to pick us up. Instead they upgraded us to the Mercedes Limo bus FOR FREE! Our driver, Victor, was on time, very pleasant and very attentive. He even had Beyonce playing on Pandora Radio (we were going to the Beyonce Concert). Our ride was smooth and we arrived right on time. What a great experience! Definitely using Millenium’s services again.

BUYER BEWARE! If I could give negative Stars I would.
Key points of horror:
–Sent wrong car
–Sent different driver
–Did not send items that were confirmed in the rate
–Driver threatened to leave me and my group at airport if I did not stand outside the limo and sign BLANK credit card slips
–After, company never responded to any phone calls or emails about the issue
–They told my credit card company that I had to pay more because I got a «better car» they they just sent without my knowledge
I have never dealt with a company this unprofessional in my entire life. I know it sounds like exaggerating but when a driver (who is NOT the driver you were told to expect) shows up to pick you and your 5 girlfriends up in a limo (that is NOT the type ordered/​confirmed) and threatens to leave you if you don’t sign a series of blank credit card slips placed against the side of the limo while standing outside of it in an airport terminal you realize its the absolute worst experience you’ve ever had.
Then when you finally get in the limo you realize the things the «concierge service» was supposed to put in the car that your got quoted and confirmed for are not there you feel worse. 2 bottles of champagne, 1 bottle of orange juice and a fruit and cheese platter is not a tall order but somehow HEATH, the person I confirmed my service with did not let the driver know what he was supposed to pick up. Do you think the amount that I was charged deducted for the missing items. NOT A BIT! Do you think they answered or returned any of my phone calls and emails (which is what the driver directed me to do) after the fact? NOT ONE RESPONSE! After getting my credit card company involved they responded to them and told the company that I got a better car than they confirmed me for so I didn’t warrant a refund for anything. Seriously? You just send whatever car you want and then act like I’m supposed to pay more for it and not care about the items that were missing? RIDICULOUS!
I will be going to every consumer website to try to prevent anyone else from ruining an event with a company as bad as this. There are already tons of reviews on sites like rip off report, planet feedback, and pissed consumer. I really don’t know how I didn’t do my research before I chose this company but they got me. DON’T LET THEM GET YOU! If this wasn’t a SURPRISE trip that I planned for my girl friends I would have told that driver to stick it where the sun don’t shine! I should have known when they didn’t have a contract to send up-​front that they were an awful mess. Luckily, my credit card company refunded me some of my money for being a customer with them so long but basically said because I actually used the service they had to pay. What a bunch of crap! :-(