Eyes Have It

one of, if not the most unprofessional business ive been to. Just moved to fort collins and needed to get a new script for contacts so I make an appt to go in. Everything goes fine with the Dr and when I get done I tell the lady working the counter I just want my script so I can order from 1800contacts. She reluctantly goes and gets me one from the Dr and then later that night when I try to order them online it turns out the script she wrote wasnt even complete. So a rep from 1800contacts calls the office to get the rest of the script and the Dr wont give it to her so no contacts. The next day the Dr calls and apologizes and explains he has to see the contacts on my eyes first to make sure they fit and wait for the trail pairs to come in and then he will take a look at them. Ok sounds reasonable. Trail contacts come in and I go to get them, and without hesitation the same lady asks me if Id like to order the contacts now and I look at her and ask if the Dr wants to see them on my eyes? Thats the point of all this right! So I make another appt and something comes up to where I cant get there the day of my next appt so I call and tell her the contacts feel great so far but I cant make it in so I need to reschedule. She tells me if they feel great well we can just go ahead and order them up. WTF! That has been this places point of contention all along that the doctor needs to see them on my eyes. So against my better judgement I continue to give this keystone cops operation the benefit of the doubt and go ahead and order the contacts. So today the contacts have arrived and I go to pick them up. Low and behold she ordered the wrong contacts! So I ask for the script and im disgusted and will order them from someone else. Again she gives me an uncompleted script and I explain to her thats not correct and I need her to fill it out correctly. Finally she does her job and im on my way. No apology, no explanation, no nothing. Total joke of business

Great selection of sunglasses check.
Great customer service by Dennis check.
Great product check.
I have been getting prescription sunglasses from Dennis for over 10 years back to the Foothills mall days. I have nothing but great things to say. In a time of turn and burn optical centers all over its nice to have a hometown business that provides a great product at a great value. I have only had one pair of sunglasses that weren’t to my liking and Dennis went out of his his way a year later to put new lenses in at his expense. Thanks for everything Dennis. Until next time.

I went in more than two weeks ago to get some sunglasses. They told me that they make them there (not true apparently) and that I’d have them in a day or two. More than a week rolls by and they say that there was an issue getting my prescription from the doctor, I’ll have them in a few more days. I get another call, there is a defect in the lenses. More waiting. I finally stop by today (they hadn’t called me this time). They had my glasses, but the lenses were an ugly red color that clashed with the blue frames and made me look like a creeper. I specifically ordered grey lenses, similar to the ones on display. It will be at least another 7 – 8 days until I get them. Should I just ask for a refund for the $ 267?

Patricia and Dennis are always working hard to please their customers. I have purchased at lest 5 pairs of glasses from them and am always impressed with the quality of service! Don’t hesitate to support this awesome local business!

I stopped in to buy a set of $ 220 sunglasses but the lady (dark hair and glasses) was obviously annoyed that I had disrupted her day on the computer and it was clear she only wanted to get back to doing what she was doing prior to my coming in. I excused myself and bought the glasses I wanted down in Centerra about 45 mins later.

The staff is very helpful and knowledgeable about the products. We went in for a pair of prescription sport glasses for mountain biking with a transitions-​tinting lens. They had the best selection from the two or three places we looked. The order was delayed because of an issue on the manufacturer’s side, but the Eyes Have It staff were very helpful in calling for updates and were overly apologetic for the wait (even though it was not their fault!). I’d highly recommend this shop to others in the Fort Collins area who want to support a local business.

I’ve been a customer of The Eyes Have It for years. I’m convinced that I’ll never go to another Eye store in Fort Collins. The technicians are always willing to adjust my glasses and are knowledgeable about different styles and types of eye wear.
If you see a style that is close to what you want the technicians are willing to bring out the catalog and order a pair special for a customer.
This store only sells the medium to top of the line eye wear so comparing them to the chain store isn’t fair.