Chicken Express

Went to grab dinner for the family after a long day and I bought a 20 piece chicken tender meal w/​3 sides and paid $ 35.47. Everything looked great till I opened the macaroni and this is what it looked like. Half full and looks like someone has eaten out of it. Has a line where it was full at one time and scrape marks inside and bits and pieces of macaroni like it’s been eaten out of. I called to speak to the manager and she argued with me saying she filled them up herself and it was not possible that anyone had eaten out of it. I’m not convinced. I’ve owned a restaurant and you cannot tell me this is how you serve your customers. Well, I paid for a large macaroni for a FAMILY OF 5 and this is what I get? Granted she offered to give me another one AFTER she argued about it but if this is how the manager operates her business what’s not to say when I go back she spits in my replacement macaroni? NO THANK YOU! I don’t even serve my pets this way. RANT OVER! I will never return to this ratchet place again!

Stopped here for fried chicken tender breakfast while passing through — got a second order for the road. Great service — great experience.

Horrible service. Do not go here unless you want to wait 30 minutes for one small order. It has always been slow, and not very accurate, but it keeps getting worse and worse. Last time I will ever go here.

Today we stopped on our way to Mesquite, the woman working the drive thru cut my fiancé off with the drive thru speaker. Every time he would try to say something else. She would cut him off and repeat what he just told her. It was very annoying and by the time we were through ordering we felt rushed. I don’t know why she wanted to rush us as there were two vehicles in the parking lot and 2 in the drive thru. We finally open up our food only to find the Chicken under-​cooked (with a very strange taste) and our sides were in the fryer for way too long. I broke a tong on my plastic fork just trying to stab a piece of ocra.
When I called to speak to someone, I was told they don’t have a corporate office and was given the number of the General Manager as she was not at the restaurant. Um, excuse me, you have no manager on duty right now!!! Explains a whole lot!
After I spoke with the General Manager, she wanted me to take a picture of my food (which I had to dig out of the trash cause I tossed it immediately). She offered to replace our meal. She acted like, «oh, no big deal. We will throw free food at them so they won’t notice that under-​cooked chicken isn’t a big health concern for us and it could land someone in the hospital or worse.»
I will NEVER go here again and I will make sure that no one I care about visits this location. I DO NOT want to visit my family in the hospital because of the children who work there or the manager who thinks it’s an easy fix with a free meal.

First time I went there my chicken was bloody and undercooked. I wish I could post the pictures. Will never go again

The food was good but the restroom is another story. There were was cleaning products on the tank of the toilet as well as a wash cloth that I assume they cleaned the toilet with? And more clean cleaning products on top of the hand dryer with no hand soap. Soap dispenser was gone from the wall with no replacement of any soap what so ever.

Waited in the drive thru 10 min before anyone came to the window. Even had the lady look me in the eye twice. I bet they get a lot of drive offs.

Do not eat here. Slow service, food quality was terrible and they forgot half of our order. All 15 year old kids working.

We’ve gone a few times over the past couple of months. The chicken is always good, the service is reasonably fast (food comes out usually in five minutes or less), the employees are fine (not overly friendly, but not unfriendly), and the place is relatively clean. The fries, as one other reviewer previously mentioned, are often soggy and chewy. The gravy is plentiful, but a bit bland. The price is reasonable for the amount of food you get.
We’d recommend the Forney Chicken Express if you’re looking for a quick bite.

Always seems to be running behind. Every time visit this Chicken E have to wait 15 – 20 minutes to get our food. Paid for a 7 piece and was given 5. Worker said she would bring out our other two and forgot.

The chicken is always good, the tea is good. The sides aren’t anything to write home about. The mashed potatoes are thick but the gravy is like wallpaper paste. Service is about average for Chicken Express.

Dang! They may have good chicken… but for the prices they charge, can we get friendly service at the front register for a change, instead of snarky women who throw attitude at you when they misunderstand your order?! There’s no need to be so cluckin’ rude!

They are so inconsistent at the Forney location. We always get old chewy fries that I just end up throwing away. Is this what their told to do? To not waste anything, to serve everything that’s cooked? If you’re going to give me old fries then just tell me that the fries aren’t fresh so I don’t waste my money, or at least don’t charge me full price for that crap. Is this the lack of a good manager that allows this to continue to happen? The chicken is usually fresh but those fries are horrible sometimes. I like chicken express from other places. I guess I will start asking them if they are fresh or not before I waste my money on them old fries.

I would like to start off by saying I rarely if ever take my time to bash a business. I’m sorry to anyone who comes here expecting the usually amazing food found at other chicken express locations.
This review is based off my last three visits here and they were all not good. First the wait! It doesn’t matter if you go inside or the drive through, you will be here at least 10 minutes or better. Waiting wouldn’t be an issue If the chicken was fresh or they actually get your order right.
Ask for no gravy? You will get gravy. Expect fresh crunch oakra? It will be old and soggy. Corn nuggets? Tastes as if they have been sitting under the lamp for the entire day.
The chicken express in Seagoville is 5star and amazing every single time! The one on davis st in mesquite is at least a 4. This one is a single star and if I had not had the amazing food from other locations I would never come back.
I just keep hoping that it will be a“good day” for them. And more times than not it’s not good!
Chicken E! Your letting me down!

I can always count on Chicken Express when I have a large family gathering and need some good fried chicken and extras.
The food is always good quality.
Yes, the pricing may seem steep, but it’s inline with the chain. I feel I have gotten what I paid for.
The service takes a bit, so don’t cut your time too close. The service has always been professional and extremely courteous.

I have been here multiple times with my kids. We usually get a family order of the chicken tenders and two sides. Our food is always hot and the tea is wonderful! The tenders are never greasy. I can’t speak on the bone-​in chicken. I never usually have to wait long and if I do, I am okay with it if that means my food is hot!

Just don’t get the livers!

clean but way overpriced ! chicken is better than truck stop heat lamp but not by much !! 7 dollars for chicken strips and 1 side ! cheapest meal is fried livers but still overpriced at 4.99 for 6 ! to expencive for less than good food !! its only 9 miles to terrel and kfc or anything else but this!

Their food is mediocre. Chicken is greasy and not that great, but most people don’t go to the Chicken Express for the chicken. Their ice tea is the best in Forney, hands down. Nice and sweet, and doesn’t taste like dirt as some restaurants and fast food places do. Inside is clean, but that’s because most people use the drive-​thru.

Good food, good service, clean restaurant!