Pep Boys

Was told that for 4 new tires, it should take 1.5 hours and i should grab a bite to eat and return. That was at 11am. My car was not ready until almost 3pm. 4 hours! I was very upset that they had me wait around for so long. When I asked about my car, they were unapologetic about the wait time. Be honest with customers and apologize when you do not follow through on your promise.

Went in for an oil change and had a pleasant experience. My car was started on as soon as I got there. The waiting area was nice and clean! Went to pour some complimentary coffee, only to find out is was ice cold and old! Nice guy Joseph who was working the front desk felt so bad, he went next door to DD and bought me some fresh coffee! Talk about above and beyond! Definitely scheduling my next oil change here ;)

I must say, before I made my appointment, I had not read the Unilocal reviews. Just before my appointment, I was on Unilocal for something else and decided to check out this location’s reviews. I was surprised by all the negative reviews and almost cancelled my appointment! At the last minute, I decided to go ahead with it anyways. Fortunately, I had a more positive experience than most of the other reviewers. I purchased a new set of aftermarket wheels and tires and had them mount, balance, and install the new set of wheels. Joe, who was behind the counter, was very personable and helpful. The final price was the price estimated. I was in and out in about an hour. They even bagged and loaded my old set of wheels into my car. Couldn’t ask for much more!

This place is seriously awful at customer service. I needed a battery, and I came in around 10 am. They said they did not have my battery in stock, but they would have it in a few hours, and they would call me when it was there.
I called at 3 pm, because I hadn’t heard from them. Their phone rang and rang and no answer. I tried again a few minutes later, and the man who answered seemed to have no recollection of what was going on. He said their delivery was held up due to weather. I asked if the battery would be in before 5 pm. He said yes, and assured me they’d call.
5 pm comes. No call. I call again. A man answers and I ask if the battery is in. He, too, has no idea about either of my previous calls. He asks me what size engine I have, because they do have SOME batteries there for my car. No one asked me this originally! So I give him my VIN number to check, and what do you know, the battery has been there all along! He tells me to come in.
When I get in the shop, there is NO one behind the counter or inside assisting customers. I wait about 5 minutes, and then I have to pull out my phone to call them to get someone to even come to the front counter. The guy who rang me up barely said two words to me, too.
I finally got my battery. I came here because it’s very close to home. I will not be back. Get some customer service skills.

If there was negative stars I would give your service that. Two weeks ago I brought my car in to get 4 tires put on — little did I know 2 weeks later I would be sitting here still dealig with this. I brought my car in 2 weeks ago at 9am and had made an appointment online. 3 hours later I received a phone call from someone at the garage asking when I was brining my car in. My car was sitting in front of the garage for 3 hours at that point. My key was left with you, how could you not know it was there? The man on the phone assured me it would be ready within an hour. Assuming that was not true I waited and hour and a half before I went back — when I got there my car was not done and there was only one other car in the shop. My car was not done because I had a cracked rim. I basically waited 4 hours to be told that. I ordered a new rim and was told it would be in by Tuesday or Wed. By Friday I called and I was told it was finally in. I called Monday to see if I could bring in at opening today. I was told tocome in at 8 and I would be taken care of as my tire and rim were there. When I came in the man behind the counter had no idea what i was talking about. He had to search for my rim and now he is «unable to find my tire». How is this possible??? I paid for it and the other 3 are on. There is no tire at the warehouse either. Finally, he told me it is being brought from the Broadview loacation however he did not bother to ask when that would be or when the man brining the tire would be in. Having no idea when this would happen the man assured me it would be done by 11 and I shouldnt wait. Clearly there is no way you can promise that to a customer if you have no idea when he man is in. The man seemed confused that i would even ask how long it would take. And he continued to give me the answer he thought I wanted to hear rather than the truth — which is he has no idea when this will be done. I am not at work right now because I feel unsafe after droving on my spare for 2 weeks and i am missing work and at this point I may miss the whole day. PLEASE PLEASE PLEASE tell me that this is concerning to management. This had been a 2 week ordeal with horrible customer service and NO answers. Was the tire hat i paid for given to someone else?

One of the worst shops in the world and the worst companies. I wouldn’t recommend this shop or any pep boys shop in the area. They overwork their employees, don’t give them breaks or days off. I’ve seen their worn out techs make terrible mistakes like leaving lug nuts off cars and oil out of engines. STAY AWAY FROM PEP BOYS. They never change tpms kits on cars so tires leak and sensors go bad. They charge $ 84.99 for an alignment and they only adjust toe on the front, they tell you they rotate your tires but they dont.

WOW!!! What can I say… I am impressed. My previous review was NOT a good one for Pep Boys. But after dealing with Mr. Roy let’s just say he is a FIRM believer in providing great customer service! After reading my review on Unilocal he personally reached out to me and let’s say he was very diligent in getting in contact with me. When I explained the situation he apologized for my experience. And asked if there was ANYTHING that could do to help make my experience a better one. I shared a concern with the work that was completed and he told me to bring it in the next day and they will correct it. Fast forward to next day… I dropped my car off and guess who I get to meet… Mr. Roy himself! Not only was my alignment issue taken care they found out the cause and fixed it. Saving me a trip from going elsewhere. My previous review was in fact based off the experience of dealing with one maybe 2 employees. But as a WHOLE. I must say Pep Boys is ALL about providing a great experience for their customers. Will I give them another go ’round? ABSOLUTELY!!! Thank you

If I could give it zero stars I would. Total lying, thieving hacks (at least Nelson is). Brought the car in with a power steering issue as i was literally driving past, the manager (Ty) checked the fluid level and said it was okay. Left the car to get checked out. Next day another manger tells me there is a leak and a hose needs to be replaced (note there’s been no puddle under the car and the fluid level was FINE when i dropped the car off and the other manager checked it). Part costs $ 250 they dont have it and cant get it til MAYBE tomorrow, plus installation — another $ 150. Quick internet search shows Part everywhere else costs $ 80. Called my regular pep boys location (broadview– 5 miles away) and they have it in stock and their price is $ 150 but they will price match for the $ 80. Had my car towed to broadview shop to be fixed after calling to file a report with corporate. NEVER GO TO THIS SHOP!!!

I had the best experience at the 1411 Pep Boys Store. During this terrible snow fall I figured it was time to purchase new tires since my new car I bought came with summer tires. Think the Ford Dealership would have mentioned that. But anyways as I was trying to turn into the Pep Boys entrance of course I get stuck! Assistant Manager Nelson saw me and immediate came out to assist me. Two other service techs David and Eric also came out and they were able to get my car unstuck! They were really courteous and very helpful!
Once my car was in Nelson was very honest in regards to the tires I needed and even offered me a great deal! I couldn’t have asked for a better experience considering the awful day I was having driving in the snow! If you need tires please come see Nelson and his techs. They are great people to talk with, very professional, and are in the business to help you and will work with you financially. This is literally my first review I’ve ever written, and thought I should say something.

Stopped in about a month ago and had a headlight replaced. HAd to buy pack of 2 light bulbs from them cause they didnt have any singles, whatever… Kid didnt seem to really know what he was doing… fast forward to today, am driving my car and suddenly all of my coolant blows out of my system. Take it to a real mechanic I trust and he finds that a hose up by where my headlight was replaced was not secured properly. Well it’s obvious that the hose had to be removed to get to the headlight so it was obviously not reattached properly… Thankfully this fix only cost me $ 20 but add it to the cost of my original service and unnecessary additional bulb and its cost me about $ 90, for a light bulb, damn… If you like to take care of your car take it to a real mechanic

Terrible. Avoid at all costs! Waited 2 hours while they worked on 2 tires installation. Then they suddenly dont have in stock. Complete waste o time.

just wanted to follow up on my «bad experience» check-​in, from a few days ago… really gotta love pep boys, as a company. even though i had one bad experience, i was able to explain my case to the manager and he not only handled the problem quickly and satisfactorily, he gave me a full refund (for my trouble). good to know that, sometimes, the big corporate shops are still managed by real people who give a damn. kudos to service managers, ty & john (at grand & oak park ave store). i will continue to use pep boys for tires, batteries and oil changes.

Best repair shop! Really went out of their way to help me, after that place next door called Eliot or something sent me off! They really went above and beyond! Awesome mechanics there as well! I highly recommend this place to anyone.

Went for an oil change, a month later heard rattling. Checked the oil, they had broken off the dip stick inside the oil! Never said anything to me, just that my car is ready. Went back to complain & they denied responsibility. I said they wrre the last ones who checked my oil. I don’t know if they were high or just plain dumb, but I’m never going back ever again.

Worst repair shop I have ever dealt with. They «repaired» my front axle. After less than 3 months, it broke in half and came off while I was driving. The cop that came to the scene said I would have been killed if I was in traffic or on the expressway. PEP Boys denied that they were responsible. My insurance company is suing them. Enough said. Beware. I’ve used other PEP Boys locations and they were wonderful. I’d give them 0 stars.

I took my car in to get two new tires, alignment and an oil change. Their sign says that they beat competitors’ prices, so I took in my estimate from another mechanic. They beat the price by about $ 60 or $ 70. This was due in part because they had a «buy 2 tires, get a free oil change» deal going on. I thought the customer service from Kevin was very friendly, both on the phone and in person.

Worst oil change experience ever! DO NOT go to this place. I waited for over an hour for a 10 minute oil change. To top it off, I received no explanation for the delay or even a polite apology. The only reason I even went here to get an oil change was because I had about $ 25 on my Pepboys rewards card. But apparently, you can’t just redeem it from the card, you have to redeem it online and wait for them to send you a gift card. It is not worth going to this place for any sort of rebate. I’ll take my car to Jiffy Lube next time, thanks.