Bed Bath & Beyond

The sales associate went above and beyond to assist me in finding my soap dispenser. Thank you!

Not that much sports related stuff during this season (BOO)
However the 20% coupon came in handy when getting an oven mitt which this location has an okay selection of.

I approached the counter with a plan to tell all of Unilocalland about the King comforter I snagged for 80% off before my coupon! That was before the cashier scanned my regular price throw pillow and said the price was four times higher than the King Size Comforter! When she said it, my guy and I blurted out Huh!!! in a Scooby Doo sort of way.
What happens next is typical of me. I told the cashier to bag the Callisto throw pillow because in my mind, I saved on the bedding «as a whole». The cashier shot me a side eye look and said there is no way she would ever buy a blankety blank pillow, and my guy gave me the «if that’s what you want» look and shrug. He then said, he loved the pillow and to get it. He is super supportive. Especially when it means he can then sway me to blow a 20% off coupon on an overpriced box of mini — Charleston chews.
The store is smaller than other locations, but still manages to carry a nice selection. It is always pretty organized, with the exception of the clearance section. Their service professionals are always helpful and accessible, which I love.
Bring in those coupons that never expire or circle back with one for a price adjustment.

It’s average. It doesn’t stick out in my mind nor does it bring a sick feeling to my stomach. They have a big parking lot, the store is fairly large, the staff are somewhat helpful. It doesn’t hurt to come here once or twice before forming an opinion. But all in all, average store with an average experience

My sister and I stopped at BBB to begin her college registry. We were not aware of their «pack and hold» and were blown away at how easy it can be to chose items and pick them up at the closest BBB by your school. They even printed a sheet of necessary items and items already included with dorm. Our registry consultant, Star, was kind, patient, and knowledgeable. My sister and I had tons of fun walking around the store and scanning away. Associates were readily available to assist us.
Will definitely recommend this store.

My mom and I came here the weekend before Christmas. It wasn’t *that* crowded but the common sense of the staff was definitely lacking.
We perused the store, looking around for the gifts we knew we needed to pick up. The aisles were so crowded that we could barely walk through with a cart. They carry carts to get you to buy large items and purchase more than human arms can carry but they pack the store so tight that it is next to impossible to maneuver through the store with the aforementioned cart. I had to pick items back up and return to the shelves at least three times.
So moms and I have made our way through the store and we are ready to check out. There is one check-​out with a line wrapped back into linens. They open a few other registers and rather than allowing people to disseminate into the lanes they prefer, one employee is directing customers to registers. It might have been a more fruitful use of her time to actually check people out but what do I know?
Now we are checking out… One of my mom’s items — I believe it was a panini press for my Boyfriend but I digress — was tagless. There is no one able to answer the Cashier’s call for assistance. As she is going to go check the tag in the store, another cashier asks her to go restock some items that are piled up next to the register. She grabs them and restocks them while she goes to check the price on the panini press. Are you kidding me? I understand it is the Saturday before Christmas and you are probably going to have to work until 3 am restocking the crap that people decided not to buy; however, right now, your job is customer service not making us wait while you restock shelves while getting a price check on an item.

I vividly remember becoming a BBB customer when I partook in the tribal going away to college shopping extravaganza. Since, I have furnished multiple apartments and most recently my first home thanks to BBB. My husband and I even registered at a BBB for our wedding and had a great experience. I have been to at least seven different BBB locations (in both Illinois and Indiana) and have always had positive customer service experiences until this evening at the Forest Park location. I have been to this location before and never had an issue.
One of the reasons my husband and I have spent a significant amount of money at BBB is the outstanding return policy. We know if we aren’t satisfied with a product, BBB will let us return it or exchange for a working item.
When I arrived at the Forest Park location tonight, I had several items to return that I had been putting off. I approached the customer service desk where Wesley, the return agent, was standing without any customers waiting. He did not acknowledge me so I asked if he could assist me with returning and exchanging some items. He seemed to have an attitude from our first interaction but I tried to brush it off as it being late, him probably being overwhelmed from the holiday shoppers and understanding processing returns is probably frustrating and tedious. However, my experience only got worse. Wesley made insensitive and snide comments and I could not have felt more judged for returning items that did not live up to their description/​guarantee/​intended purpose. Wesley even tried to engage other employees in the return shaming. Luckily Roni seemed to try and diffuse the situation and was very helpful in making the process go as quickly as possible. I wanted to wish Wesley a happy holiday and tell him I hoped his night/​week got better but I felt it would only make him more upset/​lash out. I was polite the entire time and even asked if I could help find items but my kindness was always met with the opposite sentiments.
I’m grateful that my shopping experience ended on a positive note with our cashier Kendrick. He was extremely friendly (despite it being late and right before a holiday), very patient and helpful as he worked with us to determine which coupons to use, and was truly a model in customer service. Wesley should shadow him or be encouraged to review customer service principles.
Since this is the closest BBB we will likely still shop here, but I will probably try to go to the Norridge location when possible after tonight’s experience. We shopped at the Lincoln Park location for years which is extremely busy and their customer service was flawless. Perhaps their management could share their best practices with the Forest Park location.

I will never go back to this Bed bath and Beyond store. I was looking for something specific and asked Tessa if the store carried the liquid cleaner for a shaving machine. Abruptly she said No and didn’t care to offer a solution. She very rudely took off to do some paperwork that was more important.

I had a problem with a Dyson cordless vac that I had for about 4 months which really had nothing to do with the store. I called the store to find out if there was anything they could do for me. The staff was so helpful. They refunded the purchase price and applied my credit toward a newer, better product. Kudos to their superior customer service. I didn’t think this level of customer service existed anymore but I found it right here in Forest Park.

Very cluttered but usually has what I need. Glad to have them in the neighborhood. I’d go here before attempting to go to the mall because it’s right down the street. And they usually have what I’m looking for at a decent price.

Extremely rude customer service. Come here if you like to be abused.

This place has been so helpful and wonderful! We registered here for our wedding, and have been pleased with everything. They were able to take back products without a receipt and provide store credit, plus there is ALWAYS a coupon. We have received great free gifts for purchasing large orders, such as a $ 200 pan when we purchased our Calphalon cookware and a $ 50 gift card when we purchased another product.
The hubs and I just went there for an event for all newlyweds to get 20% off our entire order, and we got 2 pieces of luggage, a gate for our pet, toilet paper holder, towel holder, and hangers, for $ 124 after coupons and credits. Plus they just gave us a hand mixer!
This place rocks.
Robyn

The layout is better suited for a nightmare than a good shopping experience. All of the aisles are one cart wide. Not just some. All of them. Even the space in front of the registers needs the Heimlich maneuver to clear some space. When you leave a section you have to back out and then wait, like at a stop light, for people to pass on narrow aisles choked with piles of product. Anyone with claustrophobia beware. With the exception of the friendly staff and it’s up-​kept appearance this place is a shopping hell — like Wal*Mart but with more courteous patrons. This design is making it easy for Amazon because there is a good chance I will check there first next time.

Appreciates this place! I wanted to buy two protective pillowcases in a set with one coupon. They didn’t have sell any but gladly used coupon for the separate (but same) pillowcases. They also don’t close 5 minutes before said closing time (yep, that’s how much time I ran in and out) so you can trust they remain open until 9 on the dot. :)

Only a couple blocks walking distance. This is a decent place to get a variety of goods for the home. There’s decent enough variety that I can get somewhat creative with things for the house. There’s also a good selection of typical housewares and decorative items. The people at this particular location are always helpful. I’ve also noticed that each time I visit, the other customers in the store have been pleasant as well.

It’s good for some things, such as specialty utensils. Everything else is overpriced — especially the kitchen appliances. Unless you need just the right kind of slotted spoon or cutting board, best to shop someplace cheaper.

This is the land of useless stuff. Im my quest to not be wasteful I am hardpressed to find stuff I actually need here. But if I didnt care about the environment or how hard it is to recycled broken appliances I would surely buy up everyhing in the store. The staff is really nice and helpful and they always have great coupon deals.
They would a better store if they offered more eco-​friendly products, less junk made in China, and a collection program to recycle broken small appliances.

There are far better BB&Bs than this one, but it still holds all of the goodness of what BB&B stands for: beds in bags, tableware, as seen on TV oddities, and accepting coupons well past their expiration dates.
Although this store is rarely crowded beyond a handful of shoppers, it’s sometimes hard to find employees to help. That includes checking out. There are about 3 to 4 check out lanes, but usually the only cashier available is at the customer service desk.
I generally think the employees are friendly and helpful once you can find them. I’ve asked them for help finding various items and they often bring me right to it! However, when I asked for a sifter, they were out and they had no idea when they would get more. When I asked for a toilet paper bar (just the bar — not the holder), they also didn’t have any.

This is one of my favorite BBB stores.
The people are always so nice and helpful.
I hadn’t been here in awhile, but when I returned I think i made 2 more stops in here that week for more things!
LOVE this place.

This store stresses me out. I love the merchandise, but the store experiences leaves me wanting a drink. The aisles are cluttered and one cart can barely fit down the aisle, like one-​way streets. If someone is coming the other way, forget it. Parking is easy. Tip coming from Oak Park, take Washington west straight into the parking lot, avoid Harlem.
The store help is well, less than average. I tried to return something and have the cash put back on my debit card and it couldn’t be figured out.
We’ll probably be back since LNT closed a while back and it is the closest BBY to Oak Park.