Steven Scott Sunoco

I have NEVER been more upset with service in my life. My father is in the service industry and he has instilled in me the importance of EXCELLENT customer service. Because of the terrible service I have received in this Sunoco, I will be never be going to this Sunoco again. The other reviewers are absolutely right.
Earlier today, I pulled into this Sunoco with my sister behind a small Zipcar. I was a bit shy of the pump but it was definitely more than sufficient for the pump to reach out gas tank. In fact, most of these pumps are long enough to reach a gas tank that is on the opposite of the car. The man in the Zipcar was having problems with his credit card. A gas attendant (Steve) came over to the man, impatiently standing by him waiting for him to figure out the payment issues. I tried to help the man by saying out the window, «Try the last four digits for the pin», to which the man was appreciative and gave me a thumbs up.
As he continued to struggle with the pin number on his card, Steve continued to get impatient with him and just wait right next to him. I thought this was strange — why didn’t he just come pump my car first while he waited. After a while, he walked away from him (and me) and back towards the store to chat with another attendant. I started to wonder what was going on. I then rolled down the passenger window and asked Steve, «Is this pump working?», to which he responded, «Yes.» Then I asked, «Is it full service?», to which he responded, «Yes.» I start getting impatient and asked, «Are you going to help me?» He said, «No, you are too far from the pump.» So I said, «Were you going to tell me that?» He said, «Why did you pull into that spot? There are two empty pumps over here.» At this point his tone was judgmental, rude and he was shouting at me. I then said, «How am I supposed to know? You did not say anything to me. Were you just going to have me wait here?» My tone had also turned to an agitated tone. Steve then says, «Yes you wait.» Then I said, «Why didn’t you say something to me to move then?»
Here is when what Steve says gets my blood boiling. He then shouts from far, «You were trying to help this guy right?! Why did you pull in behind him?!» I then raised my voice further and said, «This has nothing to do with him. This is about you and me. What is your name?» He then walked towards my car, pulling up his nameplate from his right breast pocket and says, «My name is Steve.» I said, «I am the customer — what kind of customer service is this?» To which he said nothing. I then said «I am never coming back to this gas station again.» He then said «Good!» As I pulled out of the station, he said «Have a nice day!»
I must point out that I HATE writing negative reviews — as evidenced by most of my reviews on Unilocal.However, I felt it is important to share with locals that the customer service here is appalling. Whereas most people may respond to this with a simple, «Just go to another gas station,» what troubled me about this experience is that I felt my afternoon had been ruined. Now, I do not know if Steve was having a bad day, or even a bad week. However, this is irrelevant — it had nothing to do with me and there was no reason for his bad mood to in any way affect my 5 minutes spent at that gas station. For no apparent reason, I got such poor service and sadly, this Sunoco will never get my business nor my family’s business again. It is unacceptable for anyone to treat another person with such unwarranted disrespect.

I would stay clear of this joint. The owner-​manager is as nasty and unprofessional as you can imagine (also stinks like holy hell cigars and has probably not shampooed that grizzly yellow beard in years). If anything goes wrong, he will take no ownership and will practically throw you out of the door. The gas attendants are nasty, rude, prejudiced and unaccommodating.
Don’t walk; run for your life (or sanity).

I love this place I generally fill up every Friday at lunch. Thanks for taking care of my 2015 CLS 63AMG. I’ll be back

I pulled in, 1 car ahead of me to get gas.
Full service with a smile and a thank you.
No complaints… but I only got gas.

Full service gas station on Metro. I wouldn’t recommend them, as they are annoying to work with and just generally a pain to deal with.

STAY AWAY FROM THIS PLACE!!!
Would not recommend this place to my worst enemy. The bearded ogre (mentioned in other comments as «old guy», «crusty old f***», «fat old white guy») is genuinely a miserable person, not to mention his sidekick tweedle dumb.
The 5-​star ratings must have been purchased, no way I believe one word in those ratings.

The crusty old fuck who runs the place doesn’t deserve your dollars. Apparently, he thinks it’s okay to belittle and talk down to potential customers.

Basic run of the mill service station. Came here to get my NYS inspection done (which I had let go overdue again). They did it, fixed a problem with my gas tank door, and I was on my way in probably less than an hour. Problem solved.

Horrible station. The prices are no different than any other locations but the person in charge is a piece of shit. He is a fat old white guy that talks down to customers and curses at his own workers. The employees look helpless. It is convenient for gas how ever the prices are for only full service. The place would be better if that old guy would leave. He is a miserable racist piece of garbage who sits there eating all day and belittling customers. I walked out and used a different station.

It would be difficult to come up with a word for the old guy in the office without using some pretty horrendous profanity. He seemed to go out of his way to make me feel like I was wasting his precious time. I went next door and got the slow leak in my tire fixed and was out of there in 15 minutes for 15 bucks. The young guy over there couldn’t have been nicer or more helpful.

Over the years we have all had our share of headaches with auto shops, contractors, lawyers, restaurants, cable companies, the list seems endless. On occasion there is a service provider that exceeds our expectations regarding expediency, price and service.
With Stephen Scott being located just a few blocks from my home, I personally feel quite fortunate to have such a honest automotive repair shop near by that embody the afore mentioned characteristics. If drawing an opinion based only on the number of years they have been in business, it is clear that Stephen Scott runs a business which is intune with their customer base, preform top notch automobile repair service and frankly, they are cheap with their pricing structure.
Dave swapped out my intake manifold, replaced it with a Ford Racing intake manifold, used a quality Felt Pro gasket and replaced all eight ignition coils at an unbelieveably low price.

Worst service in the history of service. The old man behind the counter is as clueless as they come and the «mechanic», David is not only clueless but wanted to fight me because I diagnosed the real fix on my Jeep after he had it for 3+ weeks. After finally getting it back (NOT FIXED), I paid the bill just to get it out of their shop (the vehicle was in a million pcs the whole 5 weeks). Once home I disputed the whole $ 1800 bill to my cc company. These guys are real pieces of shit. GO SOMEWHERE ELSE!

Just what I wanted a quick and honest service was in and out in less then 30 min

I always used to this station for gas, inspection and repairs. Last year I had a problem with my car and it cost a lot of money to fix it. The problem came back in a month’s time and they wanted to fix another part. I took my car to my brother-in-law’s mechanic in NJ and it took him a long time to find the problem. First, the part Steve Scott gave me was NOT a part from my car’s manufacturer. I suppose that would be okay, except it wasn’t the correct part. The mechanic even called Toyota to discuss the part. and they agreed it was the wrong part. The mechanic gave me the part Steven Scott should have given me. He also gave my car a complete check up and changed some spark plugs that really needed to be changed. Steve Scott never saw that need during all the years, and my car’s a ”93!!!
I still go there for gas, but now I use the mechanic next to them on Metropolitan Avenue.

Finally bothered to get NY plates on the car and then waited more than the 10 days to get an inspection and was starting to sweat every time I drove the car out of the garage. I gave Steven Scott’s garage a call at 7:50am and asked if they do inspections and if they had time this morning. He answered in the affirmative. By 8:40am I was on the road to work, and that includes time to dry my hair, drive over to the garage, and wait for the inspection to get done. That’s what I call service!
The man in the front office (Steven himself?) was a little gruff and quiet, but seemed like a kind soul. Definitely would try out his general repair services if anything goes wrong — he seems like he would be upfront and not try to fleece you.

I always forget to get my new inspection sticker. So I’ve come here many times in a complete panic asking if they could inspect my car in a couple of hours and send me on my way. They have always been so very nice and accommodating. Yes, it’s an old station. But there is something very appealing about because it’s a real neighborhood place.

Decent gas prices here. It’s usually just a little below the average but this gas station still kinda sucks because it’s so dang small. During rush hours, you can forget about coming here. The geezers in this area don’t know how to drive or reverse out of this station. Everything here is Full Service which is pretty great. For most gas station, prices are more at Full Service pumps but not over here. This place might look like its closed in the middle of the night but its not. I came here once around 3am and thought it was closed but discovered the guy was just asleep in his office. He seemed a bit agitated when he came out to pump my gas. Well, it’s his fault for choosing night shift.