Forest Hills Vision Associates

It’s funny how employees here hate each other that they can create accounts just to write bad things about each other. As customers, my wife and me don’t like this and we felt so uncomfortable when this girl Ayana or Iana or however her weird name is written, started talking BS about a coworker that clearly was trying to help. We left the place very disappointed. These (not so) young girls (that believe they are teenagers) only care about their make up and their smartphones and about the manager… the worst ever, rude! Unprofessional!, racist! forget about it! If the manager cares about looks instead of a professional customer service, she should go manage a Hooters (if her age and look allows it). If you end up coming here AVOID THESE 2 WOMEN AT ALL COST! The rest of the staff is ok.

I’ve tried to like this optometrist’s office but too many things keep me from doing that. From the receptionists that are unfriendly to the Dr’s that push for exams that are unnessary, I’d go else where. I gave them a chance but it just did’nt make any sense. Dropped glasses off to be fixed and no one even called to let me know to pick them up. Why would I return for more? Unilocalers, stay away.

Employees are nasty. rude and obnoxious Shelley and marcia are the worst always in a rush to get things done. even if its wrong!

insist on getting Shelley to help you with your frame choices and lens options. while sticker shock ultimately made me go elsewhere, Shelley was the best informed and most insightful frame stylist of a half dozen opticians I had visited in the Austin St area. this place can be competitive only if you have a good insurance policy and/​or are certain to buy two glasses at a time.

This store is a scam!!! Here is my experience
I wanted to buy my son, eye glasses, the store doesn’t list any prices on purposes and as soon as they realized that I carry insurance they charged double the retail price for ex. They wanted $ 199 for a $ 89 Rayban (per Rayban official website) due to the fact that I carry insurance. And when I inquired about the reason, the sales rep was blunt and said that Vsp doesn’t reimburse them the asking price and they are forced to do that… Finally I went somewhere else and got treated fairly

Meh. The prices are very high for glasses. Service is okay. My eye doctor was pretty obnoxious and didn’t tell me I could use my vision plan to pay for contacts.

I’ve always a great experience here so much so that even though we moved to Long Island and tried other optical places we returned.
All the workers are friendly here — they sit and spend as much time as you need to come up with the best pair of glasses for you. They make suggestions and bring out samples based on your feedback. I’ve seen them do this for many customers each time I have been there. The selection of frames that insurance covers is small compared to the collection the have towards the front of the store — this covered rack is regulated to the back of the store before the exam rooms. A generally sad experience to stick with the covered frames unfortunately, but at least it is clearly defined and you are able to see everything they have to offer — no surprises.
I usually get contacts which are partially covered on my wife’s insurance. I went with the Acuview Tru-​eye 1-​day and I was happy to see (lol, get it!) the price which is inline with what you can purchase online — which I found pleasantly surprising. I guess the online contact retailers brought the market to a level playing field.
The service is always prompt and I usually see Dr. Soren — he is very good and efficient. The equipment is modern — no old fashioned dilating drops (I hate those!) for your eyes to run test, everything is computerized! On my most recent visit he even took me early because it was just a followup to make sure the contacts fit and worked well. Thanks for squeezing me in between full optical test appointments!
Check them out — They work well with insurance and depending on your plan they maximize your coverage so you pay minimum out pocket, if at all.
Clearly, they are better than the competition!

Prompt appointment times, clean facility, friendly staff, efficient optometrists, nice frames, rapid turnaround times on orders, and they accept my insurance. Woo Hoo !!!

I had a wonderful experience. I am sooooo picky when it comes to picking out frames. Yana was simply the best. So patient and professional. She picked all the best frames for my faces and was beyond helpful. She made my whole experience here.

On the down side, the staff aren’t as helpful and friendly as the one from my previous optical shop. In the previous one, the staff would participate in your choosing of frames, telling you what looks good, and recommending their own. Here at FHVA, the staff were indifferent. Nobody assisted me in choosing a frame. On the up side, the equipment for eye testing is the most technologically-​advanced that I’ve ever encountered. And they sell this lens cleaner that is so awesome, I even use it on my iPad. It’s the best lens-​cleaner that I’ve ever used. Thus, I will be patronizing this place from now on. After all, even if the staff aren’t friendly, they are not rude, either.

If I could give zero stars, I would! Everyone has an non-​friendly attitude, except for one but don’t remember her name (besides one doesn’t make up for the rest). Attitude aside, I was totally ripped off without realizing until after the fact. They charge way more for contacts then what you would pay at an online store such as 1800-​contacts. Supposedly my 30% insurance deduction was applied to the contacts, but that’s just impossible. I was charged $ 550.00 for a year supply of acuvue moist for astigmatism after the 30% off and online you can get this for like $ 400.00 (maybe less). What!!! Similar situation with a pair of sunglasses and prescription frames – way overcharged. I wish I was paying more attention so it’s definitely partially my fault. One thing I can do is recommend you find a better vision facility for yourself. Chau.

I first started wearing glasses five years ago, and I have been looking for a great optometrist ever since. When I came to Forest Hills Vision, I knew I had found what I needed! I was looking for a new pair of glasses that was more professional and clean looking than my old pair. They were patient and helpful when I described what I wanted and I tried on many pairs multiple times before choosing. At other vision centers, I had felt uncomfortable about spending so much time looking for glasses. Here, I really felt welcomed and they understood how important it was to find the right pair. I also switched to a new type of contacts, because my old brand had been bothering my eyes, and I am very happy with their level of comfort so far. I would recommend going here because you will leave satisfied and happy.

i’ve never bought frames or contacts here, but have had 2 separate emergency eye visits and the staff and Dr Kaplan are wonderful. They squeezed me right in and once even before closing time. Great service. You wont be dissapointed.

Visited FHVA about a few months ago and saw Dr. Benzoni. She was wonderful, professional and very knowledgable. Dr. B was able to explain everything directly and in an understanding way. Every test was performed to make sure my contact lens and glasses prescription are correct and to make sure my eyes are healthy. A contact lens fitting happened and some free trials were provided so I could make sure they were comfortable in my home and work environment and the staff was great at helping me narrow down my glasses choice and providing some good recommendations. I’ll definitely be back to Dr. Benzoni and FHVA for my follow up and future exams.

**UPDATE*** (No stars if it were an option)
I went for a 2^nd evaluation with Station Square Eyes, it turns out FHVA did indeed set my prescription off– in fact per Dr. Chan, it was one whole degree higher than my actual vision. This explains the dizziness and magnified vision I was experiencing with the current eye wear. Future visitors-​be aware of their deceiving and dishonest practice. In addition to paying for supposedly copay and additional «upgrades» out of pocket, they had also filed a claim through my health insurance for an office exam to make it seem like for medical purpose. FHVA runs a deceitful practice! Dr. Kaplan is placing his patients under harm for setting off wrong prescription aka as done with my current eyeglasses. This is not only damaging towards a patient’s health but it violates their trust with a doctor. So, after paying out of pocket that should had been covered through our insurance. It could have go towards a visit to Station Square Eyes to begin with from the start. I’m going to report all of their claims in addition to refusal to rectify the situation to correct the prescription. I was told per their sales associate, they can make readjustments for a follow-​up exam and replacement lenses for a flat fee. Per Davis Vision, eye wear has a warranty of 1 yr for replacement of frames/​lenses in addition to a 30 day return to correct any problems concerning discomfort, vision, etc. This is an error done through their office not my mistake. And they expect me to pay to correct their errors!!! I’m currently filing all paperwork and reporting their office to my insurance (medical/​Davis Vision) for violating insurance policy and fraudulent charges as well as anything I have to pay out of pocket. Hopefully, I can also dispute the credit card charges for out of pocket expenses if I obtain a note from Station Square Eyes indicating my prescription was off. And, after my ordeal, I hope no one has to go through what I went through with FHVA!

I’ve trusted my eyes to FHVA since the 90s so it upsets me that it’s been in a steady decline over the years.
One thing I will definitely give FH is that they are always up to date with technological trends (from their retina imager in the 90s to the Crizal lenses in the 2000s to the current stock of Empower brand glasses). Aside from that, the office does not impress me much. In fact, the staff here do their best to get as much money out of you and your insurance. And, really? A copay on top of my insurance for a routine exam (that’s higher than what I pay my doctor)?
An what’s up with the attitudes lately? Dr. Soren is probably the only nice person left in this office. Dr. Kaplan always seems to be in a bad mood (and it puts ME in a bad mood when he randomly substitutes for Dr. Soren). This bad mood and snooty attitude has since rubbed off on just about everyone that they’ve hired in the past few years.
The last time I remember seeing a smiling face (directed at a customer) was over 15 years ago. I guess they don’t teach «bedside manner» in ophthalmology school anymore.
Attitude aside, some of the receptionists are just incapable of doing some of the simplest administrative tasks. Please don’t lecture me about HIPAA if you won’t even bother to check my ID when I ask for my chart. And, no, you incorrectly spelled my name on my prescription… AGAIN. And please, when I’m getting my contact lenses fitted, don’t act as if I am the bane of your existence. «Honey,» this is the job me and my insurance is paying you –a pretty large amount– to perform. If it causes you so much misery maybe a job where you have to work with patients isn’t for you?
FHVA, I think a break up is overdue.

Small optical place. They staff is not the friendliest. They have a small selection of glasses. Their mostly designer frames. They have the latest trends as far as that goes. They’re just a little too slow for my liking.

I’ve been coming here for 30 years, since I was a four-​eyed kid, so I’m slightly biased. But this place has always been great to me. They have kept update re: technology/​technique, thorough, flexible and reasonably priced.

I absolutely love this place! They carry the best designer eyewear and are efficient and courteous. They’re very professional and efficient. I never wait very long and I’m in and out usually within 30 mins. However when you go in make certain you pay attention because they move very fast so ask the right questions once before your exam or after and remember to write things down so you don’t ask them the same questions because they handle lots of patients.
If you like great vision care you have to be an active participant. These are serious eye doctors and they know what their talking about. I’ve been a loyal client since I’ve move to Forest Hills 4 years ago and I don’t plan on switching even if I move. I recommend this vision care to anyone.

Since having to live in this area for four years in a past life of adult times, I continue to retain my doctors. The staff and optometrists are professionals and experienced. They appear very concern for one’s eye health and are sincere.
Unfortunately with a change of health insurance policy holder company, I was unable to administer the Vision Fields exam. They carry most major brand name designer eye wear as Gucci and Versace with a three digit upscale price for glasses, which my insurance only foot approx. 30% of the bill. I still ended up paying a three digital exorbiant fee for my eye glasses for distance, thus the four star rating.
Obama, are you going to get yourself together for a better health insurance for all Americans?