FedEx Office Print & Ship Center

Had a good experience there today. Two packages needed to be sent out… I was helped promptly and with friendly service.

Customer service here is terrible. Seems like they hire people who have no customer service skills and don’t even attempt to assist with helping the customer. Go somewhere else.

What a ripoff. Do not use their in house computer services. Extremely expensive. Do not print from computer. Extremely expensive. Store is undermanned and service is extremely slow. Staff not knowledgeable.

I needed to send something via Fed Ex and this was the most convenient location for me. I read the reviews about the service being bad but my experience was ok. I was helped right away and I was in and out of the store in about 15 minutes.
They wrapped my package for me as well.
There were also a bunch of self serve stations as far as copiers and computers.
Parking was metered until 7 pm I think. There is free parking on the side streets if you can find an open spot.

It’s sad reading some of the reviews speaking of bad service. I personally had a great experience here today. I didn’t get the lady’s name who helped me but thank you to her. I was in and out within 10 minutes.

Very rude and unhelpful. I tried to get assistance to mail an application and the woman working there ignored me. I left. I’ll take my business elsewhere.

Worst service ever!!! They don’t care about your business!!! Don’t go!

i thought this place would be horrible. it is actually not. i came in today at 9 am with a box to send out and i look lost because this is my first time here, and the lady was very helpful. she greeted me with hello, how are you and helped me with my box. shes very nice and cheerful. definitely will come back!

A lot negative reviews but personally i been there a handful of times and im always in and out within 20 mins unlike UPS which takes over an hour. Staff is cool.

One of the worst customer experiences I’ve ever had… if you’re going to get things printed here, I highly suggest leaving written instructions because they will likely mess up your order, then tell you that you never told them otherwise. The employees are rude and incompetent, they don’t want to work, they don’t want to help you, and they just dissappear in the back. They had a 3-​hour turn around time on a 10 minute job, and after all that, they did it wrong, and expected me to wait another 3 hours for them to correct their own mistake. Unbelievable. I’m taking my business elsewhere.

Great for Self-​Serve Printing.
All you need is a credit card and your files on a USB flash drive or sent to their e-​mail address.
Please note that «color» is their default setting, for B&W you need to change it from the menu. Letter size B&W print is now 13 cents, including tax.

— Long lines are not divided into multiple lines serving different needs, which seems like a very basic call to make when operating a retail store
— Employees lack passion and customer-​service oriented attitude, and I sense it’s due to a lack of recognition, compensation, and training
The verdict:
Coming here would be because of a necessity, not a desire.

Absolutely the worst FedEx store ever. Customer service was horrible, associates were rude and not helpful what so ever. My first encounter was to pickup a shipment from Walmart from Black Friday and the associate was rude but hey its the holidays and I thought nothing of it. Just a couple of weeks ago I’d thought I’d give them another try instead if going to Westbury to pickup the sd cards I ordered in preparation for a trip.
There were two associates I waited patiently with my email confirmation stating my order was ready for pickup at the FedEx store. The male associate (no name tag displayed) was helping a customer while the Anna the other associate (don’t know if that was really her name her name tag was flipped inside her sweater) was pushing paper behind the counter. When it was finally my turn I presented my phone to the Anna and she says to my that’s not the order number? I’m like okay where can I find the order number she rudely replies you should know you ordered it! I’m like WTF? The male associates gets into it and says we can help you unless u have the FedEx tracking # How’s that for customer service. The cell signal is horrible around that location and I asked if I could use one of their computers to look up the Fed Ex tracking # their response was we will have to charge you! At this point I was just so pissed., keeping my cool I asked for a manager and was told he wasn’t in. I stepped out to keep me cool and to get the dam FedEx tracking # about 10 mins later I get it on my iphone and you guessed it only one of them are helping customers and I have to wait again.
I have attached pics of these two so you can be on the look out and know what to expect. Never going there again.

They have the worse customer service ever!
They are so slow and walk around like they hate being here

The staff there is very unfriendly and careless. They deny any simple requirements like put bubble wrap around the box I asked fedex to pack and put another shipping label on the top of box in case the original one got lost. The worse part is their attitude. Will never visit there again.

Two stars because woman at counter was friendly. One star because of prices and options. Had to send a small package to Oklahoma. Weighed under 1 pound and was 8×6×2 in size. They wanted $ 100 for overnight and $ 68 for 2^nd day. Incredible! Also they are not fed ex anymore just UPS. Went to the regular post office and got 2^nd day for $ 5. Really.

The prevailing and continuous negative reviews speak volumes about the horrendous non-​existent service at this location. This is no longer something to be casually dismissed as situational bias. This place does indeed SUCK on numerous levels.
As others have noted, all paid rental services in terms of computer usage, printing, scanning or faxing is a RIP OFF! The prices are outrageous — YET, despite this glaring fact, people crowd around their outdated and often broken, dilapidated machines like it’s a half priced sale at the local Apple franchise or Black Friday at Walmart.
On several occasions, many of the PC workstations were down, unable to reboot or accept FedEx cards. The B&W printers are often out of paper or ink, forcing customers to print to the more expensive color printer. The last time, two scanners were broken and needed some kind of technical repair, which was beyond the scope of the employees. Hence, they feigned interest or pretended to acknowledge the issue without offering any real solution.
This place has zero management presence and is extremely inefficient, rude and the employees are trained to be unthinking drones more interested in their personal drama then doing work or tending to the customers needs or inquiries. There is also an obvious air of nepotism in this location, in terms of it’s hiring practices. Sadly, this would be ubiquitous to all except the color blind.
Avoid this place. You are better off buying a scanner & printer combo at the local Best Buy and using it then selling it afterwards. The stress and annoyance levels will be far less in the long run, not too mention you can actually accomplish your business needs.

Service and attitude seemed to be the prevailing reason for such negative reviews and I am not here to say that I disagree. However, given these workers are underpaid and over worked I do give a slight reprieve up to a point regarding behavior when addressing customers.
In today’s case as I was doing my work paying some attention to the activities around me, I can tell you both young girls were really working hard, multitasking between phones, PC support and counter sales. To be honest, I really felt for them, they seemingly did not have a moment to take a breath.
My needs for the day was using AdobePro and scanning to email a document with a few tweaks. FedEx’s PC’s are running all current software and 45 cents a minute for the Design Option is not that obnoxious a price.
I love pens, yet the options were very limited to higher quality mid quality pens, Pilot brand pens were what I was looking for yet they only had the G2 model.
However, I scored a great writing pad by Miquelrius (made in Spain) which ran me a mere $ 4.99. The quality of this product to express your thoughts and ideas on is on the top of my list.

Typical of many FedEx and UPS locations. Many of employees don’t have the most enthusiastic attitude when it comes to helping anyone. I actually live in Brooklyn and had a package shipped here because my local FedEx was pretty bad, but I only found myself in the same predicament when I came here to pick up a package as well. You can’t win! I’ll just have to live with the poor service going forward at any FedEx location I have a package shipped to.

The shipping and staff are whatever.
If you are using the computers, you’re better off going to your local library!!! They charge by the minute to use their computers and they are super slow!!! I only go there when I’m in a bind and the library is closed. The only browsers they have are Internet Explorer and Firefox (no Google Chrome?!) It took me almost 7 minutes today to go to three different websites and print one page off of each — the computers load THAT slowly. In addition, they charge like 30 or 40 cents PER PAGE for black and white print-​outs! Can you say ripoff? If I knew of an internet café in my neighborhood, I’d NEVER step foot in this place again!!!