US Post Office

Please stop hiring people who have no interest in working in customer service. I called to schedule a passport application appointment for my boyfriend and the person who picked up the phone was extremely rude. Also, she hung up on me at the end of our conversation without having the decency to say goodbye. I will make sure to never come or call this post office again.

Horribly miserable post office. Employees make an effort to provide very poor customer service. Manager is «not available» so don’t bother asking. If you complain, the window agents will begin a personal conversation stopping all business.
I show up with a postage paid flat rate — «can I drop this off, I don’t need a receipt» — «No, wait in line».
They aren’t paid with federal tax dollars, only postage. You think they would be rather aware of that and act accordingly.
There are some great post offices in the area, just remember not to go here.

Gary really hit on many of the un-​finer points of USPS’s, all of which I completely agree with.
Post Offices outside of NYC are easier on my patience to transact within. California, South Carolina, Michigan, Kentucky and more are all USPS locations I’ve mailed from. Not to say every experience was a smooth in and out, but compared to the Queens locations, that were that and more.
All with friendlier service, all are cleaner, employees try to be helpful.
Once I stepped inside this location, a putrid smell rushed my nostrils. Like a wet towel that mopped up a Chinatown restaurants kitchen floor, my key was struggling to enter the keyhole as my body felt like an airborne germ attack was about to infiltrate my system.
The line of tired and drawn faces was sad to witness, everyone dressed in dark grey or black, the same colors of the mood inside this tiny, unkempt United States Post Office.

The phone number is (718) 847‑5684. But don’t bother to call — they don’t answer the phone. There is no message, just a disconnect after about 15 rings.

Ok everyone, let’s get real — it’s a Post Office in a NYC borough. What kind of customer service are you expecting?
The pens affixed to the tables are never replaced, so come prepared with everything completed already, or with your own working pens. It’s the least you can do to save time.
Lines build quickly here with little staff. The staff is knowledgeable. Just do yourself a favor and complete as much work (shipping labels, packing, etc.) as possible before coming; and don’t expect the kind of friendly and welcoming customer service you would get at an Apple Store.

Why do American post offices suck so bad? Everyone works so slow. Every person in line looks miserable and why don’t post offices ever provide any pens!!! They won’t even loan you there’s if you need to fill out forms or labels. It’s so ridiculous! I’m about to donate a box of pens to each post office in my neighborhood! Is the gov that broke that they can’t even provide pens? I wish American post offices would operate more like the post offices in some foreign countries. Fast, efficient, and it’s a bank too! Get everything done in one place with no hassles.

Came here a few weeks ago to apply for my passport. The line was long, but that’s pretty common when going to any post office. Nonetheless, the line went by pretty quick and I was able to apply for my passport and have my picture taken. They told me that I should be receiving my passport within the next 4 weeks and I received it in two weeks instead of four. Not too bad.

Except for the one guy (don’t know his name). Everyone else is miserable and hates their job, lazy as hell, slow, unfriendly, Unprofessional and unhappy… If you don’t like your job, just quit for crying out loud. Be human and move your a– people have to go to work and have other errands to run!
Btw: if you ask for a pen, its like your asking for an organ! Bring Your Own Pen!

They closed at 4:59 pm and 58 seconds, just when I was tying up the dog in front of the door. I could hear the turn of the key, I turned and begged to let me in, but there was no way.

On the outside — yes, ordinary looking.
Great staff, very helpful.
If you are going on a Saturday — lines may be lengthy.
Take it with calm.
Unless your walking, metered parking is your best bet.

Friendly, cheerful employees. The lines are often long, which is nothing unusual at any post office. There is a separate line (most times) for passport applications; be sure not to get in the wrong line. I’m glad there’s a post office in Kew Gardens!