Sonterra at Foothill Ranch Apartments

My almost one year at Sonterra and I absolutely love this community. The apartment setup is super quite cute with indoor laundry in the units and stainless steel appliances. It’s a REALLY NICE area as it has the hiking mountains near by as well as a ton of shopping places right across the street. The only thing is parking is pretty scarce, each unit is assigned 1 parking spot. The community is well kept. The office staff is SUPER friendly and always helpful. I would def recommend this place to friends or family.

Place looks awesome but here are the issues, first of all I wanted to live here but the leasing office never got back to us about pricing on a 11 month lease that was supposed to be 12. Long story short we wanted that apartment and we were told that they needed to check something out about the odd leasing agreement for that specific apartment. Well we were promised a call back and they ensured that the place was still going to available. Never got called back and now I look the apartment is gone and the prices went up too!
It’s unfortunate we must take our business elsewhere.

I am going on my second year at Sonterra and we absolutely love it! The location is phenomenal! You are literally across the street from the 241, trails, shopping, and dining! The office staff is fantastic, always friendly and very receptive to any of your needs. Maintenance IS THE BEST! These guys really work hard and make living here 100% worth it, we really appreciate you! Parking is not a concern for us, we have one assigned spot and purchase another. Our guests do not mind parking on the near by street and honestly we like that the parking is for the residents, after all, our guests don’t pay the rent and it keeps the community cleaner and quieter! Living here has been great! We love the area, our home and the STAFF!

Simply put, WOW! I recently moved in to Sonterra, because I needed a three bedroom. There are limited communities that have such a thing, so I toured them all. I immediately fell in love with Sonterra out of the bunch! First of all, this was because Jennifer is the most kind, professional, and hardworking person that I’ve met! She was so friendly and went above and beyond with helping my husband and I choose the perfect home.
Secondly, I must applaud the maintenance people that got my apartment ready. I was seriously blown away when I saw it for the first time (we rented it without seeing the actual apartment)! It smelled fresh and was bright, was immaculately clean, and there was a level of ownership and pride that I could tell came from the people that worked in my home!
Also, I see other reviews about parking, but I haven’t had any trouble. There is street parking just across the way from the entrance, and I also have a huge garage and carport parking space. I also elected to rent an additional space, so if you ask me, parking is ample!
The pool is fantastic, as you can see by the property’s photos online, and the gym is enormous! It is always clean, and doesn’t smell like many other gyms I have frequented.
The last thing I want to say is again about Jennifer. About a week after I moved in, I received a voicemail from her, checking in on me. Not just some lazy call as part of a required and tired routine, but an amazing personable call! She wanted to make sure that we had settled in nicely, and that we were doing well, and asked if any part of our experience that she could make better. I could feel the care in her voice, and know that if we need anything, she’ll be there to help us. Kudos everyone at Sonterra!

I’ve been living here for a years and when we first moved in, the complex was nicely kept and a couple years after they started to down grade. It took them 4 years to fix our ceiling because it was leaking and we told maintenance all they did was paint over it so the stain wasn’t as visible until a couple weeks ago it was raining non stop they finally fixed the outside but I still have a giant brown stain on my ceiling. Bottom line, if looking for a good complex wait for Baker Ranch, I’m just waiting until the end of my lease.

I have lived at Sonterra for about a year and a half and we love it. We have a two bedroom two bath that my sister and I share. The set up is quite cute with indoor laundry in the units and stainless steel appliances. It’s a gorgeous area as it has the mountains near the complex as well as a ton of shopping and entertainment places right across the street. The only thing is parking is pretty scarce each unit is assigned parking spot which unfortunately ours is no where near our apartment. We pay for a second assigned spot as open space is extremely limited and your not guaranteed a spot so it’s worth paying for an extra assigned spot. Our neighbors are quit and the community is well kept. The office staff is very friendly and always helpful.

Once I am inside my apartment, I LOVE it. The upgrades are beautiful and I am in a nice location where my patio is like my own little sanctuary. The office staff and maintenance staff are extremely nice and responsive. Unfortunately, my complaints only have to do with other tenants. There are lots and lots of smokers. Sadly, I am on the third floor and have 2 smokers below me who love to sit on their patio smoking. It’s absolutely disgusting to have smoke fill my apartment. Not only is it a health hazard, it STINKS! I like to have my windows open. Every time they light up, I have to shut everything until they are finished. If my windows are open during the day my apartment smells like an old bar when I return home. I know smoking issues are probably common in any large complex, but it really ruins my experience at Sonterra. Also, some people like to smoke while they are walking their dogs and will be under their neighbor’s windows while doing so. There are also many tenants who are pretty disgusting when it comes to throwing out trash. They miss the trash bins and throw everything but the kitchen sink out there. Sometimes you cannot even step near the bins because trash is all over the ground. Other tenants like to sit on their balconies talking on their phones at the top of their lungs. I guess they want everyone to know their business. We can choose where we live, but we can’t choose our neighbors. As long as we keep our windows closed and stick to ourselves, it’s a nice place to live.

When I first moved into Sonterra more than three years ago I loved it. However, every year the rent is increased by a minimum of $ 100. This recent renewal offer was nearly $ 200. In addition to raising rent, there are now parking restrictions for guests after 6pm. Guests are to park across the street in a neighborhood and not allowed «behind the gates after 6pm.» I feel like Im 16 with a curfew. I am very disappointed in the direction Sonterra is going. One would think with so many new complexes popping up in Foothill Ranch (Baker Ranch the first month is free) Sonterra would be making efforts to keep customers happy not increasing rent drastically and implementing ridiculous new parking restrictions.

We moved into Sonterra in February 2013. The size of the 3 bedroom unit was perfect for a family of 4, plus we got an assigned uncovered spot and a garage that was included in the lease. The location is perfect with shopping center and theater within walking distance. When the lease renewal came up in 2014, we left is was a fair increase and so we renewed. We also rented 2 covered parking spots for $ 80.00.
After living at Sonterra for 2 years, we were hit with a 13% increase. Here is where my opinion of Sonterra went from 5 stars to 1.5. When I asked about the huge increase, Mike said it was because of renovations to our unit. I pointed out that our unit was NOT a renovated unit. At the end it didn’t matter because of the «market».
Before we moved out, we agreed to a final inspection. We never received a copy of the inspection. Instead we get hit with a $ 95.00 cleaning fee. Not only did we clean the unit, workers were going to be tearing out cabinets, counters and the linoleum — and we HAVE TO PAY for the cleaning??? Really? I read the Terms and Conditions and no where in the Security Deposit section does it state the cleaning fee is a required charge — regardless of whether you clean the unit prior to moving out or not.
Bottom line, expect to get back about ¹⁄₃ of your deposit.

With the new year brought in a new community manager, Christy Smith, and I am incredibly thankful for what she has done for Sonterra in such a short time frame. Fitness hours changed to being ²⁴⁄₇ and faulty gym equipment was replaced in a timely manner. Yay for a new elliptical and recumbent bike! There was a food truck scheduled for earlier this evening which was a very nice touch. It definitely helped in creating a sense of community.
Management seems to be much more responsive to their residents whether it’s being notified by email that a package has been delivered to the office or that there will be renovations made to the pool/​spa. I really could not keep my review at a one-​star with the level of customer service and professionalism that Christy was able to attain.
****Be wary that if you’re nearing the end of your lease to contact the office informing them whether you are renewing or ending otherwise you will continue to get a prorated bill at the month-​to-​month price!!!

My husband and I moved into a one bedroom here about a month ago and are very pleased with everything so far. We have a unit on the first floor a few buildings away from the entrance, and it is always very quiet. I’ve never heard a sound from our neighbors next door, outside, or above us.
We have a recently remodeled unit (they are in the process of upgrading) and because we are on the first floor, there’s wood laminate instead of carpet… HUGE difference! Also the kitchen appliances are all brand new (wish we had a gas stove, but can’t complain) and good quality. The central air is a lifesaver, and cools down our place VERY fast. Washer/​dryer room definitely an added bonus, as well as the alarm system (which we still have yet to use) for that extra feeling of safety if needed.
Lastly, the office staff is incredibly friendly and helpful. They are professional, always greet you with a smile, and are willing to help with whatever you need. Would recommend this place for sure.

My fiancé and I have been living here since March and we love it. It’s affordable and comes equipped with washer and dryer and all kitchen appliances. We also love how clean and quiet the community is. We always joke around that we are the loud ones. I also don’t mind the parking permit rule. There has never been a time where we can’t find parking for our guests near our apartment. It’s been so much easier than if you were visiting at another apartment. You just can’t be lazy and forget to get passes from the office (which is literally a 2 min walk). Pool is great and office staff are nice too. Anyways, we love it here. I would recommend!

This place is horrible!!! My friend lives here and the parking sucks. There this fat security guard lying on people saying that you were parked some where longer then you were. Trying to give out warning tickets if you don’t have a parking pass on your car as soon as you park. This place needs to open up more parking.

This place is terrible. The rent is overpriced. All they do is keep raising the rent. They are also out to get your security deposit for any reason.

Way overpriced. Looks nice, good floorplans, big closets, nice bathtub. Once I got moved in I notice everything is cheap. What is the black dust and black stuff tracked in from outside that turns the carpet and vinyl black? Very dirty. Residents won’t put trash INSIDE the dumpsters. Dangerous wild COYOTE roaming around every night! Very noisy, chaotic place to live. Doors slamming, little kids crying for hours, motorcycles and cars driving too fast and not paying attention, alarms going off, people yelling. There’s gated entry but solicitors knocking on my door after dark. Where is the security patrol? I have only seen them a few times, and not in a long time.

DO NOT SIGN A LEASE HERE!!! I went to look at an apartment available last weekend and signed a lease, it was in front and thought it would be great for summer, my move in date was this weekend June 8, the place was never cleaned! It was so gross! Food in the dishwasher, hair in the bathrooms, spiders webs everywhere, ice cream and grease all over the kitchen. It was promised to me the place would be cleaned by 3 different people and it never was… On my move in date they made me wait u til it was cleaned and even then it was so gross I refused to live there. I walked out and now I am going to fight to get my money back. I hear the parking issues are horrible too. The balcony stunk so bad of dog pee.
The water heater was so old it was such a fire hazard, it had burns all over and they said they had an order to switch out. Really after I moved in?!
It was so gross it was literally my worst nightmare! At first everyone was so nice but after I signed everyone blew it off. .
Don’t get fooled by the pretty place, they are horrible to work with. I will sue for every penny they have stolen from me. I got played for a fool. As god is above me… Do not move here. Horrible unethical place to live… I heard there was a stabbing here too.
I took pictures of the horrible conditions… Worst expirience of my life hands down. I had a moving truck and was already out of my old place and they all brushed it off. DO NOT MOVE HERE

Pro’s: big, spacious apartments with lots of storage space
assigned parking
nice workout room
beautiful landscape
management staff is friendly
neighbors are friendly — you will always see families with their kids or pets outside
Cons: Took three days to fix my bathroom light. Their website (and the person who gave my tour) told me about a program where you would be compensated free rent if problem not fixed after two business days. When I asked them about this, I was told that it is for more urgent things like backed up plumbing, yet I was mislead about this. I was without the main light in my bathroom for three days. When I went to the office and escalated this, the manager of maintenance has been very accommodating and nice.
Cons: If you do decide to move here, ask for the third floor. I have a new tenant above me and it is always loud — you can hear EVERYTHING. It’s very distracting — even when they are making noises after 10:00pm at night. I brought this up with management and they are addressing the evening time noises, but before 10:00pm there is nothing I can do about it and have to deal with it.
Cons: I am not sure how safe the area is anymore. There was a stabbing in the community. Unfortunately — through no fault of the apartment — they cannot get information from law enforcement. But just keep this in mind if you are looking for a safe area.

I’m here to update the 2011 reviews about the parking situation at Sonterra of Foothill Ranch. Yes, parking was an issue a year ago but since then management has done an amazing job with remedying the problem.
First of all they’ve recently added a new sealcoat to the asphalt and also rearranged parking spaces in a sensible sequential order leaving tenants with more available and easier to find open parking spaces. This has been a massive improvement, especially for visitors when finding parking in unfamiliar territory.
Speaking of visitors, management has also implemented a really cool Visitor Parking Pass program where tenants can obtain parking passes for visiting friends and family a month in advance. The parking passes are easy fill-​in hang tags for the rear view mirror.
The parking issue at Sonterra of Foothill Ranch is a thing of the past.

The office staff is great and very helpful — I appreciate that they take the time to respond quickly to any questions via email or by phone. Office hours are very convenient and the property is very clean. Maintenance staff is very responsive and courteous if there is an issue that needs attention. I do wish there were more Guest parking spaces but overall, I have really enjoyed living here! Thanks, Brianne, Rachel & Eric!

They towed my car because my stupid little parking pass fell.
I had been a resident for 5 years and they tow my car? They had my registration on file!!!
Fuck these ass holes!
No respect for the people who pay them gobs of money.
I had nothing but problem with the office staff.
They change constantly and they all suck.
They didn’t re-​new my leas because of me going off on them about them steeling my car!!!
Which worked out better for me. I found a much better place for thousands less then these fucking hacks where charging.