Site for Sore Eyes

Very pleasant and efficient staff. (Mostly)
My frames had to be ordered but they said I could pick them up, get measured, and wait while they assembled them. I asked if Saturday was ok, they said yes.
I went in for my glasses Saturday, got measured, and they said «We’ll call you in a half hour to come pick them up» I wandered Target until I got a call one hour later «what time did she tell you? She hasn’t started yet why don’t you call back in an hour?»
Since I didn’t have another hour to waste, I asked them to send them to Roseville instead where it’s more convenient to pick up. She said that’s fine «it’s too late to get them in today but I’ll get them there Monday.»
Monday I went to Roseville, but no glasses had arrived. I called Folsom and they said they didn’t say they’d be there Monday, but rather that they would put them in the mail Monday. (Not true but since she chose to dangle antecedents over introducing a new verb (mail), I thought the glasses would be «there» as in Roseville, not «there» as in mail. Because grammatically she clearly said that.
The miscommunication was understandable, but her response was NOT. The woman interrupted me to continue talking about how I was wrong, and talked over me when I tried to respond. I have never in my life had to hang up on a business before.
Still no glasses and the lack of respect for me and my time ensures I will never be back.

Excellent service and selection ! My entire family (Wife, Son, & Myself) have used their services for multiple purchases. I think we’re approaching about 6 pairs of «specs» as a family. Once, they even custom ordered in a pair I found from another «online» retailer, the pricing was, surprisingly, competitive.
They accept all the major forms of insurance, including VSP Vision Care. Another plus is that they stand behind your purchases, making adjustments and lens improvements, as needed. They have even installed lenses from frames not purchased from them. My «hipster» son buys retro and vintage frames and they are able to install his prescription, without any hassle or trouble. I’m confident that as long as I need glasses, I’ll be getting them here.

I came here after wearing glasses for 5 years. After doing the letter exam, that was all, mind you, she said I don’t need glasses. I should probably see a doctor if I’m getting headaches. It’s definitely not my eyes. But she had me pick glasses out anyway. We’ll two years later, I broke them so I went to a different doctor. Not only did he run 6 different exams, he showed me the pescription she gave me compared to the actual one I need. I was blind with glasses!!! She has no idea what she’s doing here. Two years I wasn’t seeing properly. Never again will I go here. And i recommend you do the same. Save your money and time.

Gave this place a try and very happy I did. Ashley was fantastic from the moment I walked through the door. She patiently and pleasantly helped me pick out sunglass and regular frames. I never felt rushed. I settled on frames that she had chosen for me. Their frame selection is vast. I am completely satisfied with their service and products. I will definitely be going back here for my vision needs.

I had a very good experience staff are friendly and accommodating. The Doctor is knowledgable and efficient. Have an eye infection that he prescribed eye drops for and was able to use my Anthem Blue Cross PPO. He is checking my eyes in 10 days to make sure there is not a secondary problem.

I see the optometrist at my college because it’s free and I don’t have insurance but I bought my contacts from this place. After calling around they offered me the lowest price which was exactly the same price as on 1800 contacts and I’m a firm believer in buying local whenever possible, so eff 1800 contacts, just go here. Also the lady on the phone was very nice and helpful so from my experience they have great customer service too!

Great customer service great frame selection. Will continue to use this for all my eye care needs

Love this place, we use them for all our eye care needs. Very easy to work with, always went above and beyond to make it perfect. My wife and three daughters all have needs for glasses and contacts. Thank you

Don’t waste your time or money at this place. They deal in fraudulent advertising practices.
They advertise ½ half off frames, but that is only if one buys their lens. The price of the lens is where you are screwed. For progressive lens they will cost you $ 300 and you can get the same lens for $ 129 at Costco.
Their ad in their window for ½ off frames does not say anything about having to buy their lens… shop somewhere else and at a store that does not do false and misleading advertising.

I came here due to buying a Groupon. The ladies that help you at the counter are very nice and very helpful with choosing glasses. I picked out 2 pairs after I told her what style I was looking for. She was nice enough to choose a bunch of pairs for me to try on and was very patient while I was trying to decide. I got to my appointment way too early so I just kinda chilled and looked around. Picked out frames and filled out paperwork while waiting for the optometrist. The optometrist was really cool and decided to have me come back since I have diabetes and she said my eyesight is drastically different than my glasses I currently have. She wants to make sure my sight doesn’t change again. So in 2 weeks I go back to get them checked again. They also placed the frames I chose in a box to save them, so we don’t forget what style they were. I was very happy with the service here and will come back any time I need glasses.

Great experience! Beth and Ashley are very knowledgeable and their customer service is unbeatable. They have a huge selection of frames and help you pick the look that look that fits your style and price range. They made the insurance part of the transaction seamless. HIGHLY RECOMMENDED!

What a great place. I loved the personalized attention to detail and the great service. They will not be out sold by any body so they offer a fair price as well.

I love coming here!!! the staff is super friendly and extremely helpful! I will definitely keep coming back.

Boooo SFSE for misleading people to your store with your $ 20 Groupon only to find out that every frame (even Sketchers) is priced $ 150 or up .and your lenses are 3x more expensive than everyone else.
Groupon buyers beware!

After driving around town and being disappointed at many other frame stores I was desperate when I got to Site For Sore Eyes. Ashley and Greg spent an hour with me, selecting frames and giving me honest feedback. They were both fantastic, and the level of customer service here cannot be beat! I ended up getting a pair of frames and a pair of polarized sunglasses that are super cute! I can’t wait for them to be ready.

They have a great selection or eyewear and the staff is really friendly! They helped me pick out the cutest sunglasses!

I have been buying my eyewear from Ashley since she started in 2001 and have always been extremely happy with the results. Her customer satisfaction is at the front of everything she does.

Awesome service! The staff is very pleasant and professional. Would highly recommend to anyone!

The gals at this place made my eyeballs happy. Got my eyes checked out along with my daughter. Great with kids and me. Then on for some specs; great selection and prices. Also quite helpful in picking out some groovy frames that even my wife would like.

I signed up for Unilocal just to write this review. Ashley at Site for Sore Eyes is awesome! She helped me with my confusing vision insurance, she helped me pick out glasses, and was super helpful and friendly. Having worked in customer service I know how hard of a job it is to take care of people, and she is just phenomenal. Great selection of frames and Ashley was able to get me the best deal. That kind of customer service is a rarity nowadays.
I am certain that everyone there is just as nice, but I had to give a shout out to Ashley. She totally rocks, period. I highly recommend them!