LensCrafters

Lousy customer service. I have done biz with these guys before and its always uneven. This time we received a coupon and went to get a new pair of glasses. The people their ignored us and other customers who walked in. Management — Did you ever teach your people to at least acknowledge a customer and say «be with you in a few moments»?
This crew of personnel did not even look up. Further, more than a few people experienced this and simply walked out as we did. LensCrafters, you charge premium prices for premium products, so therefore you should have premium service. Instead, these guys looked like they worked for TSA or recruited straight out of Walmart.
If you want lousy service, want to be left alone, and pay high prices this is your place. The only unfortunate thing is they really do have some products that no one else has and pretty good quality items. Unfortunately, all zeroed out by a bad shopping experience. You will get better service at Costco — at least they don’t ignore you there.

Customer service is awful here. Came in and stood there and stood there and stood there to get ignored for a good 15min. Stared at staff and not one of the 5 I saw looked over to say hello or acknowledge me in any way. Seriously terrible. While it is a nice office inside everything else sucks. The older lady helping me was just not with it, it’s like she didn’t know how to perform her job. Got a pricey pair of sunglasses and she didn’t even know how to input it correctly in the computer and even worse didn’t even know how to throughly clean them. She was very slow moving and the process took a ridiculous amount of time. The glasses were sent back 5 times to get cleaned. Geez is it that hard?!? I wouldn’t come back here again, even now my glasses are loose fitting and I am disappointed, I plan on bringing them into another location to get some help with them. This location needs some serious help.

The reason why LensCrafters has been a successful business throughout the years is for one reason and one reason only! Great customer service! I came into this location with two pairs of mangled frames… and left 10 minutes later with both pairs repaired… for FREE!!! Once again LensCrafters for the win.

Many Thanks to the entire team at LensCrafters Palladio! I am a retired optician so I know excellent professional eye care when I experience it. With a history of retinal detachment in one eye and retinal tears in the other (both successfully repaired years ago) along with cataract surgery and chronic dry eye, I very much the appreciate the skill, concern, and professionalism of Dr. Ellen Park.
I came to this office in April of this year having recently relocated from the Bay Area. I needed an exam and prescription change as well as a new pair of trendy good looking frames. I got it all taken care of here. Just this past week I needed another exam as I was experiencing eye discomfort and fluctuating vision changes. Dr. Park wisely advised a dilated exam and retinal photos. She diagnosed my condition and advised me to use an OTC eye lubricant ointment at night and return for a recheck in 3 days to see the results. The lubricant was doing its job and my new lens prescription was finalized. I left my frames for (progressive) lens replacement, had my reading glasses updated in an hour and saw some snazzy Polo Ralph Lauren sunglass frames that would be a great replacement for my worn out 10 year old Coach frames.
I returned today to pick up my regular frames and my new sunglasses. I am over the moon happy with both my new improved lens prescription and how I look (and feel) in my new polarized sunglasses!

EXPENSIVE if you dont have insurance :(but the cost of seeing was worth it! they have the best technology there. they were also very helpful and patient with me while I was debating between pairs of glasses. they have such a wide selection and the fact that they were able to have my glasses done the same day was just beyond me. im finally able to see the world the way it really is now, after all these year of adjusting with my blurry vision and dangerously driving on the roads squinting it wasnt very safe. so i am glad i came here when i did. thank you so much for my new specs! i love tiffanys and im happy you guys carry it :)

just bought sunglasses here. great customer service. both times I was helped out by the manager. wish I could remember her name, but she was very helpful and friendly both when I picked out my frames and picked them up.

Worst customer service ever. We stood there for 15 minutes without being acknowledged. When they did the person said they were a doctor and not a sales rep. The sales reps were sitting around filing papers. So if they don’t care, we won’t. Going elsewhere.

wow great customer service and friendly staff. I bought my prescription sunglasses here and they had them ready the next day. Not only that, because it is a national chain, it doesn’t matter where I am in the country, if I have an issue with my glasses or contacts and I can go to any lenscrafters and they will have my information on file.
Stopped by one day because my friend sat on my brand new sunglasses, and they fixed them on the spot in about 2 minutes, no charge, and with a smile. Plus its in a really nice shopping area.
Normally my first choice would not be a chain, but these guys are great.

Appointment was at 3pm. Showed up early at 2:30pm to fill out forms and look around for frames. I waited patiently, 3:30pm come I wasn’t yet seen for my exam. Told the Asian lady to go ahead and cancel my appointment. She then want to tell me and say she’ll take me in right now for the exam. No thanks! Took my service to galleria lens crafter. I do not recommend anyone going to Folsom location. They just lost two customer plus future customers.

I had a 3pm appointment scheduled on Saturday. I arrived 10 minutes early, and the doctor had left already. I showed the staff my email confirmation I received only days ago, they checked the system, and there I was, in their calendar, 3pm-​4pm. I’ve never been stood up by an optometrist before.

I’d give them zero stars if I could. The first time I went in was right after they opened, the staff then was very helpful, found the sunglass frames I wanted at a sunglass hut and ordered them for me and filled the prescription. I also wanted a pair of Ray Ban aviators, but they didn’t carry the size I needed, the manager at the time said she would honor the 40% discount on the lens if I found a pair (anywhere). I found a pair and went back in to have my prescription put in, the manager I spoke to was no longer there, instead I got some olé hag who jumped to say NO! That they wouldn’t honor the sale which is currently going on. She said that offer had to be in notes under my account, which it wasn’t. My husband was with me and could vouch for the offer when it was made to me. Let’s face it even at the sale price they are over priced for the lens, they just mark up the frames and the lens when it’s on a so called sale and they are still making money, lots of it. After the customer NO service I received I told the bitch «I’ll take my business elsewhere». I was just appalled at her nasty attitude, she should be fired! She works retail, if you get off treating people like that then go work for the government where that type of shitty I hate the world attitude is acceptable. They won’t be making any more money off of me. Costco offers much better pricing on prescription glasses even if you bring in your own frames it’s still cheaper then rip off Lenscrafters. They just don’t do Ray Ban frames for some reason, bummer.

I was so impressed by the service and expertise of the staff. The Lab Manager Anthony was genuine and highly skilled as he repaired my Prada sunglasses that I recently damaged. I will definitely recommend this location to others. Anthony and the LensCrafters team really saved the day.

Absolutely amazing customer service! Friendly staff, over and above in terms of helpfulness and really trying to guarantee their patients get the most out of their insurance. Dr. Naffey examined my son’s eyes and was great with him. I can’t recommend this place highly enough!

As I live in Cameron Park I was pleased when this branch opened recently, so I don’t have to drive all the way to Sunrise any more. I’ve really had only 2 experiences with the folks there but they were so positive that I thought I should post about them. Neither was exceptional in terms of what happened; the first was just an annual checkup and contact lens renewal and the second which was just yesterday involved a simple (but vital) repair to broken frames.
I just thought it worth saying that the staff has been very helpful and courteous on both occasions and the results have been completely satisfactory, the repair job being completed in about 30 minutes which was really great.

Dr. Naffey is the best! After going through 3 different eye doctors over the last 5 years and them never getting the prescription right, this eye doctor opened up and I decided to give them a try. Long story short, they got my prescription right, and the customer service was absolutely incredible.