Bank of America

Brian Beland is the worst. I had a problem with another lender and he reviewed my file and told me — in an email — that I would be approved. Soon after switching over to work with him he went out on maternity leave and soon after that I was rejected. After raising a stink — and showing the email — I got my file considered again and — despite all this — I did not hear anything from brian. Without any communication from the bank’s employees on what was right or wrong, i was rejected again the day before my financing contingency popped. The communication from and aptitude of everyone I dealt with there could not have been worse. It was as stressful and frustrating an experience as I have had with anyone. I cannot give any other vendor a stronger message of: DO NOT DO BUSINESS WITH THEM. Mortgages are a wide-​open market — do not make the mistake of working with these people.

Expect a long line, typically 1 teller working and another with a closed window. 4 – 5 other associates not capable of handling teller transactions. If you are going there to get change or a specific amount of cash, you’re better off using the atm and making change literally anywhere else. Getting cash through a teller line, and breaking twenties? No, banks don’t do that anymore.

The tellers are nice enough. They usually are a bit slow. Don’t go here unless you don’t mind waiting over 15 minutes in line. The real reason this place will never get 4 stars is the fact that the assistant manager doesn’t help his tellers bring down a line. We know you have a till, why not stand up and help your customers!

My business requires brand new, crisp bills that need to be ordered. After trying to work with the BofA’s in El Dorado Hills, where I reside I finally found one that will kindly work with me!

This is not my bank, but I have had no choice but to use their services a few times recently. Long lines, 2 tellers equals long waits. It’s hard to remain patient when there’s 4 suits walking around not doing anything while we all wait. FAIL

Been to this branch many times.
ATMs have always worked well for me. Pretty rare when one is not working and I have never seen both down.
Inside service is pretty slow if you hit it at lunch or after work, which is when a lot of people do. I went inside early one time, 2 tellers open no line = easy. The other times I have went inside is at lunch or after work, 2 tellers open big line = bad! They may want to open more lines at busy times, just an idea.

I make my deposits for work at this bank. I enjoy seeing the same tellers all the time, and the fact they work quickly is a plus. I am never waiting in line long, and often there is no line at the time I get there (pre-​10am). Sometimes the bankers at their desks will look up and say Hi when you come in, if they aren’t helping a banking customer, and the person I am assuming is the manager is attentive to the banking customers as well.