Folsom Glass & Shower

Folsom Glass & Shower is out of business. The number listed will get you to the Glass Dr. off of Hwy 88.

Folsom Glass & Shower is now out of business… but when you call, their number was bought by another glass company down in Jackson… I believe called Jackson Glass. I guess this kind of thing happens often… one company buying another defunct companies book of business. I decided to give Jackson Glass a chance to help me get some new hinges for my broken shower door. In short… BIG MISTAKE.
Let’s start with the POSITIVE… they offered to have a technician come out to my house. Quentin was a good guy, friendly and professional. He said he needed to take one of the hinges back and see if they could order them. No sweat! I informed him that I planned on doing the installation myself and just wanted the price of the hinges.
A week and a half later, I get a call from the gal who answers the phones down in Jackson. She says they located the hinges and if I wanted them to order for me, it would be nearly $ 150 for a set of two. WTF? Maybe it’s just me, but I quickly started to feel like I was getting seriously price-​gouged! I know you can’t just pick these hinges up at the local Home Depot, but still. I balked at the price, explained I felt it was excessive and after being put on hold to see if she could «get me a discount», the gal comes back on and gives me a revised quote around $ 110. Yeah, thanks but no thanks!
As it turns out, I was getting screwed. I called to another local glass company, explained my plight and became extremely enlightened. Not only was the hinge the people from Jackson wanted to sell me the WRONG replacement hinge… they were also charging me around double what they should have. New company will have my hinges to me in 3 days (the correct ones) for $ 40 plus $ 12 S&H.
Look, if you run a service business and have a customer that comes in with a minor issue that won’t make you a lot of money, you have two choices. 1) gouge them… or 2) be fair and hope they will spread the good word and/​or use you again when they have a bigger project. Jackson Glass (dba Folsom Glass) decided they wanted to gouge me. Pretty lame that Jackson Glass decided to gouge me. So next time you call Folsom Glass thinking you are getting a local Folsom company, think again.
P. S. Would have been one star… but I gave them a 2^nd because Quentin was a cool guy.

Folsom Glass put sunscreens over two windows, and as they are falling off two years later I look between the shutters and the sunscreens and lo and behold, our original screens were missing. The sunscreens were ¼ inch away and there was no reason to take the original screens off, thus leaving quarter inch gaps for insects to come in. I cannot even picture your employees sneaking the screens into their truck. Did they break them? Did they steal them and modify them to make a quick $ 10. And now Folsom Glass is out of business. No wonder. The only reason I wrote this is in the hopes that the owner reads this. You, sir, were clueless about your employees, which indicates you don’t care about anyone. I hope you don’t reproduce. After reading the other reviews, you are all probably in prison anyways, or you should be…

They did a job for me, installing several (7) shower doors, and a window in one shower — they were friendly, neat, and timely. That would have been a 4 — 5 star review.
However, they installed the window incorrectly (90 degrees clockwise from correct), and when I asked them to fix it, the guy complained that it would cost them money. Finally, they agreed to fix it, but then went AWOL, not answering phones, and vacated their shop without any communication to customers.
They’ve still not contacted me to correct their issue, so I would avoid them.

Awesome work! The appointment window was 10 to 12 and they were there at 10:02! I was replacing glass in a sliding door and it took them less than 30 minutes! Guys are friendly, didn’t mind my dogs being in their area, and they were very professional. Would definitely recommend them and will use them again. Great job and priced competitively.

Avoid Folsom Glass as they are a bunch of thieves! They charged my card for $ 1650 and then disappeared off the face of the planet. After countless calls and a visit to their store front (which was vacant!!!) we finally got the owner’s personal contact info. He claimed everything was all good and he was «downsizing» and that we would get our glass. Well low and behold we never got our product, and he quit answering his phone.
After disputing the charge with my credit card company, he had the audacity to fight the dispute and claim he gave us the glass!!! He is a lying thief.
AVOID AT ALL COSTS!!!

Went to this address and found a VACANT building. Must have gone out
Of business.