Rain Guo – State Farm Insurance Agent

Well well well. I can’t believe this happened to me the second time. This is the worse experience that I ever had from an insurance agency.
I called in today to make sure I made the monthly payment. The girls name call joy or whatever picked up the phone and spoke to me with her nasty attitude. I was trying to hold my self and listen to her patiently (my speaker was on) during this terrible conversation. My friend who was standing next to me heard the whole thing and she shakes her head.
Till I’m tired of listening to her unprofessional’s explanation and terrible attitude and I finally said can I speak to different person?
She was like: ok!(she hanged up the phone right the way)
After a few seconds, an other girl who picks up the phone and she was politely and nice. She explains about my payment professionally.
I do not want to waste so much time to complaint about this agency over and over but this is not the first time happened to me.
I feel so wronged and helpless to being treated this way. I can’t believe that I called in to make a payment and end up being insulting by the agent. I would never go back to this agency when my auto contract is done. I would not recommended this agency to my friends and my family. Smh.

I am a current StateFarm customer via another branch. I opened that account almost five years ago. Rain Guo continues to send me mailings after numerous requests (over five spanning six months) to stop. I’m already in their database with another branch, why would you send me solicitations to try state farm?