Global Flooring

It was a terrible experience dealing with them.
I was in a project replacing my floor in my apartment. I went there and talked to a sales person about buying tile floors and floor installment. The sales person used some techniques to tell me that the cost of having them installing is very low and asked me to pay him $ 200 down payments so they will send a guy to my place to give me full estimations. He promised me that if I ended up not having them to install the floor for me, I can still buy tiles in their shop and the down payment will therefore be reimbursed. It was a shame on me that I took the deal and paid the down payments.
They sent a guy over and quoted me twice as much as other contractors quoted. I understand that better price comes with better quality. But twice is too much. So I asked the sales person what is up with the low installment fee he promised. Then I realized that he has a lot of hidden fees and he didn’t tell me when he was trying to make the sales. I ended up hiring other guy and bought floor from Global Flooring.
The pricing on the floor is very ambiguous. There is a listed price, which is twice as much as the done price we negotiated. Seems like they intentionally bump the listing price and I will be damned if I don’t negotiate. It is 21^st century and not everyone will negotiate by cutting the listing price to half. I really don’t know if I get a bargain or got ripped off when I deal with them.
My personal advise to you is: don’t go there. If you somehow still do, be very cautious.

Global Flooring is also known as United Booming.
Global Flooring offers all-​in-​one (aka One Dragon) service. I would avoid this. Hire your own contractor. Then come here and buy material.
Global Flooring’s presale is «excellent». They will make many promises. In our situation, we have two coop units in Manhattan that require update. Unfortunately, Global Flooring does not have the required document (EPA certification) so they can’t work on the first unit. For the second unit, they agreed to do our kitchen back splash and install a new counter top.
What we found out, Global Flooring subcontracted the job out. What was originally scheduled a 2 days job was rushed into a 1 day job. This saves Global Flooring money as they would only need to pay the subcontractors for one day instead of 2. This was a HUGE mistake. We live in a coop apartment so the work schedule allowed is 9:30−4.
One the day of the job, the back splash sub-​contractors didn’t arrive until around 10:15AM. An issue rose right away, Global Flooring gave them the wrong color back splash! There’s no way we can accept that color. Global Flooring did resend out the a different back splash with the same color, which didn’t arrive until about 12:30pm. So the job finally started around at 12:30pm.
Counter top needs to be installed first, which was done by around 1:30pm. So this gave them about 3 hours to install the back splash. Due to such tight work frame, the sub-​contractors did a poor job.
When we complained to Global Flooring, they didn’t want to do anything, eventually they relented. The sub-​contractor came back out and fixed the back splash. The sub contractors are actually very nice. They gave us some pointers on painting the apartment which saved us a lot of time.
Mistakes on Global Flooring that made me give them 2 star on this job:
— if they don’t have the back splash we want in stock, they should call us and perhaps work something out. They should not just «assume» we will take one UGLY color back splash.
— squeeze what was a 2 day job into 1 day. Glue/​cement needs to settle first before applying grout. This make the job look sloppy. I can’t even blame the sub-​contractors on this.
— at first refused to send out the sub-​contractor.
For anyone considering using Global Flooring:
— beware of pre-​sale pitch.
— take picture of the materials you plan to purchase, put the parts/​color number in contract.
— Next time I would find my own contractor. Actually, the sub-​contractors they use are nice. They probably would do a better job if they weren’t rushed.
I probably would buy material here, but will definitely not hire them to do the job if they just going to sub-​contract it out.

this has been a nightmare experience.
never mind the typical «oh sure we’ll be done in one month» and then one week in after you sign the contract «just kidding it will take two months». I expect that from most contractors.
These guys do NOT know what they are doing. all big talk.
I’ve been scraping out grout in my bathroom and re-​caulking because they do not know you should not grout corners. it will crack due to the building settling and shifting. i have big seams running up every corner in my bathroom.
They also did not measure my vanity sink properly, even AFTER i pointed out that the pipes seem to come out a bit to the right and asked if they are sure the vanity will cover them. Oops, after sawing a hole in the back of my vanity and installing the recessed medicine cabinet, lo and behold the pipes are a good 6 inches off center and are now sticking out of the wall NEXT TO instead of behind my sink. what the hell?
they randomly change out tiles that i picked and confirmed without telling me.
They threw away my switch plates, then had the gall to call and say «oh wait, you wanted switch plates? im going to have to charge you $ 200 to put those in. you never specified in your contract that you wanted switch plates.» needless to say i gave them an earful and got my damn switch plates for free.
Used my japanese kitchen knife to scrape caulk. i found it laying on my counter with chunks of caulk stuck to it.
They also installed very old crappy baseboards that have been sitting in inventory for god knows how long and a month or two in, they all started to crack and break away from the wall. They sent someone over to caulk the gaps (arranging this was a nightmare too, as they will say «someone is coming Wednesday», and no one will show up or call. I have to constantly call back and hound them to ask what the hell is going on).
they talked me into (and charged an arm and a leg for) re-​plastering and evening out my walls, then did a shitty job and blame my splitting baseboards on the crooked walls that they forgot THEY did.
when they finally came to change out those baseboards with new ones (also took OVER 2 months with no-​shows and over promises and «oh my phone broke» excuses), they got saw dust over EVERYTHING because they did not close the front door when cutting up the boards in the hall. how the hell am i going to get sawdust out of my rug and couch?
this isn’t even half of it.
i am beyond furious. do not deal with these guys. not trustworthy and unprofessional.

The women in the store were very helpful and seemed knowledgeable at first, but they subcontracted the work on our floors to a company called United Booming. This company may be owned by the same people — I’m not sure. We hired them to simply sand, stain and replace baseboard mouldings in our apartment. The sanding left deep scratches across the grain in our parquet floor and deep swirl marks in every room. These apparent flaws were exacerbated by the terrible stain job they did, leaving large pools of stain in various places –including in the middle of floors — and not consistently taking the stain into corners and up to walls. The baseboards were inexpertly joined, and in some cases, not attached to the wall at all — they were merely wedged in place. They were all slopped with uneven white gloss paint that did not match anything, and they had hand and footprints in various places on walls and baseboards. It was a heartbreaking sight to walk in on after paying them half as a deposit up front. Normally I would have fired them on the spot, but I felt I had to get something for the money I had already put in. I had no interest in fighting with them to get that money back.
I met the contractor and a woman from the store at the apartment to explain to them what was wrong and demand them to re-​sand. The contractor swore that a parquet floor could not be sanded without leaving deep scratches and argued with me on every complaint I had. At least that’s what I think he was doing, he was mostly yelling at the shop manager in Chinese, which I do not speak and she was acting as translator. She was mostly very understanding and did end up forcing them to re-​sand. That was just the beginning of the troubles. Overall the sanding was much better the second time — though there were still minor problems, and my wife and I spent 2 hours on our knees sanding by hand to remove some scratches — but as soon as they were done, the women from the shop — Hattie in particular — started harassing us to pay much more than we thought was fair. They exaggerated the square footage of the apartment, even after I sent them a scaled CAD drawing that I had made and measured for with extremely accurate square footage indicated. She called my wife several times in the first two days after they finished, yelling at her for not paying, when it had already been explained to her that we would be returning a revised invoice to her. They refused to return our keys to us, and we had to make a special trip back to the store to get our keys.
I would stay stear far clear of this company. The prices may seem good at first, but the finished product was far from desirable, and what seemed like helpful customer service at first turned into mean-​spirited harassment during an extremely stressful renovation.