Supercuts

Nice people clean shop! Great fast service ! Good price and nice selection of products!

Great place! Mike has a great personality and he us very creative. I love how he makes my hair look.

Terrible customer service. Checked in online for a haircut at 11:30. I show up at 11:25, all stylists are with customers and there are 2 other people waiting so I take a seat. No big deal, I’m early and they are busy. At 11:40 a man and his son walk in while all the stylists are still busy and the man announces «I signed in online for 11:30». Ok no big deal, obviously I was here first but no need for me to interrupt all the busy workers. So then a seat up opens up for a haircut and this walks his son over there and the starts getting a haircut. Well, at least I’ll be the next person to get a haircut. Then while another stylist was finishing the man announces, «I also had an 11:30 checkin so I’m next». Not wanting to get in argument with this guy I assume the employees will check the computer, ask if I was there first, or do something to double check if he was next. Nope. He gets his haircut next.
I finally get my haircut at 12:15. I mention at the end to the stylist while paying, «Hey just to let you know I also checked in at 11:30 like those two, and i was here 15 min before them». All I wanted was an apology. Even a stereotypical customer service apology like «I’m sorry for the inconvenience sir.» But no. Nothing. So I said «I just didn’t want to be rude and interrupt you guys when I walked in, and I figured my online sign in would put me in the computer». To which she responded, «Well that’s the way you have to do it.» Oh really? So every customer should come in and announce when they signed in and that they are next? And still no apology.
Long story short, apparently moving to the back of the line was my fault for checking in online, showing up early, and then being polite when I showed up.

Edited to only include my disgust with the warts!!! I’m disgusted after my last visit to SuperCuts. During the shampoo service, or massage service rather, my stylist Katie put her forearms all over my face as she washed my hair. We finish up at the washing station only for me to spot the giant uncovered wart that she had on her forearm. Now she was just rubbing that arm all over my face. Disgusting!!! If you’re going to put your arms all over someone’s face make sure you cover up your warts!!!

I live hours away from here, and come just to get my hair cut and colored by katie, I have had horrible experiences with people cutting my hair, and now I don’t let anyone touch my hair besides her. she knows how to work with my thick hair and makes sure it’s exactly what I want.

After moving to this area from the suburbs I tried many different barbers & hair salons. I finally struck gold at Supercuts in Roxborough. Take my advice schedule appointment with Katie let her do the Tea treatment on your hair then get your haircut. you will be hooked for life. The Tea treatment hair washing is so relaxing sometimes I come in just to get that done, whether I need a haircut or not.

be careful asking for a short haircut I said she could make the back short, and without asking she buzzes off the sides and back of my hair!!!
2 weeks later I look like hitler youth
apalling haircut

Today, I went into Supercuts for a trim. The only available stylist was Katie… she was blonde and had tattoos, and was not friendly. I told her I only wanted «the minimum amount of hair» off. SHE TOOK ABOUT 6 INCHES OFF. I am absolutely horrified. Also, it did not seem like she knew what she was doing which made me nervous the whole time.
I will never go back to this Supercuts in my life. Usually I try to go to generic hair salons to save money on trims and high end salons for highlights. From now on I’m sticking to high end salons for both trims and highlights.

This place is totally hit or miss, mostly miss. They do a slightly below-​average job on my husband’s hair, which is completely straight and should be easy to cut. But 90% of the time they butcher my son’s hair. He’s 7 and is not squirming around or doing anything to warrant a piss-​poor job by the stylist. This weekend, he came back with a bowl cut so horrible that I basically had to re-​do the entire thing. It honestly looked like it had been cut by another 7 year old. Our fault, for continuing to go back and hoping for the best because it is convenient and you can always get in. But maybe there is a good reason that there is never a long wait… We hit our final straw and won’t be wasting money here anymore.

Marie recently cut my hair and she was amazing!!!
I hate getting my hair cut because I feel like stylists always try to pressure me into being more high maintenance than I naturally am, but Marie listened to what I wanted while offering helpful suggestions.

Always great service from all the ladies and guy that run this shop. They’re always relaxed and in a pretty chill mood. I am usually in and out of there fairly quickly… and they are very reasonable (17.00 for a guy + tip). They also do «cool» cuts if your looking for the new styles. The check-​in app makes getting in and out even easier. Good thing going up there.

Had a trim last month with Mike for my long, thick, curly hair. I’ve had bad experiences in the past, even at fancy places, so I figured I should just save my money. Mike did a really wonderful job. He took off just what we agreed on. He cut in awesome layers that give good shape, not triangular and not too choppy, and help my curls really curl and bounce. He even worked my DIY bangs that I’ve been growing out into nice seemingly intentional face framing things. He was also very professional, available to chat if I wanted but not too pushy when I wanted to be quiet. I will definitely go back to him regularly.

Since there’s no «zero» star, I’ll give it one. The haircut was extremely uneven, the worst haircut I had in my life. My hair was long, to the middle of my back, and now is about 3 – 4 inches shorter. THANKFULLY, my friend is a hairdresser, and was able to fix it. The only reason I thought I’d try Supercuts was to hold me off til my visit with my very booked friend who is a hairdresser. She said the Supercuts hairdresser missed a whole piece of hair, and it was clearly uneven on each side. I even received an insult at work over the haircut. NEVER NEVER EVER GO HERE. Save the extra money and go somewhere descent. This just isn’t worth it. I have no idea how an unqualified person is allowed to carry scissors and cut hair.

U get what u pay for– a cheap mess of a haircut and mediocre service. Even if u go here just out of convenience, u know beforehand you’re going to regret it.

I’ve been going here for years now. The girls are all very nice and I’ve never gotten a bad haircut. I usually go during the day on a weekday and there is barely ever any wait.

I hadn’t had my hair cut since I moved to Philly (1.5 years) and I wasn’t really sure as to where to go. I often pass Supercuts and decided to give them a try. The place was clean and they took me right away as a walk in. My hair was cut by Kiyafah and she did a great job. She got all of my dead ends off and put in long layers for the split ends. I would definitely go back and get it cut again, especially for $ 16 a cut.