Bill Page Toyota Scion

I brought in a Prius due to some damage to the underside. They evaluated the vehicle, showed me pictures, but did not pressure me into buying anything. They were very neighborly and reasonable. I will get the work done in the future there or at our dealership in Pgh. I left with a positive impression of Toyota.

i’ve been delinquent in writing this review. i hope my great experience is still the norm for bill page.
i purchased a used scion in 2009 from bill page. this was my first experience purchasing a used car and during this car search, i already had horrible experiences with other used car dealers in the area (i’m looking at you koons tysons and stohlman…) — dealers trying to tell me a car at ABS when i knew it didn’t, telling me one price to try to lure me into the store and then increasing the price once i was there.
i experienced none of that with bill page. i told them my budget, they showed me and let me test drive 2 cars and said either one for the price i wanted. so straightforward! no games.
about a year later… i discovered the taillights in the car i purchased had been modded (the car itself was super modded; i bought it b/​c it was cheap and had low mileage) with LED bulbs cemented into the housing. i went back to bill page expecting them to shrug their shoulders and tell me i bought the car as is. however, i was pleasantly surprised to find that 1. they remembered selling me the car 2. they would order stock lights and replace them on my car free of charge.
Thank you! For not being the stereotypical sleazebag used car dealer, for making the car buying experience relatively painfree, and for going beyond the usual customer service required of you, even a year after i had purchased the car!

Had a appointment to get an oil change at 8am that was set up by the service department with out asking me what time are available. Got to the service center 20 minutes before my appointment time and had to wait in line with the people who didn’t have an appointment. When I got inside I had asked how long will my car take the guy said 2 hrs. I told him I had an appointment and he said I was LATE and I arrived on time just that there was a line. I was treated like a walk in not an appointment. Do not make an appointment with them it is a waste of time! They still treat you like a walk in and rude as well!

We had a surprisingly nice experience purchasing a car from Bill page in spite of all the scary reviews! All the salesmen were cordial. We didn’t feel rushed or pressured and all the questions we had was answered. I’ll recommend them. Mr. Campbell attended to us.

I haven’t dealt with their sales department, but their service department leaves a lot to be desired. But then again, there isn’t any dealership service department I ever liked. Service is the number 1 moneymaker, and that explains everything.

The air pressure light came on, drove over to get it looked at, they adjusted the air on my spare tire and sent me on my way (explaining that when the weather changes, sometimes the spare tire pressure changes and needs to be adjusted). Didn’t charge me.
My steering wheel developed a crack where the horn/​air bag is located. I was nervous about driving … drove over, they checked to make sure it was safe (multiple people checked in the service department to be sure). In and out. No charge.
They always shake my hand, give me their business card (s), welcome me back if I ever need anything. My car is too new to need anything beyond regular maintenance, so I can’t comment on mechanical work, etc…
Update 6÷3÷2015: Drove on over at 9:00 am on Wed, as my maintenance light had been flashing for the past week. Did the usual … drive around back to the service area, pull up to the garage door, pull forward, hand keys over, pray it’s gonna be cheap. It was! $ 34 for oil change (I’m cool with that!). The maintenance coordinator said, «Give me 45 minutes.» It was an hour. I guess if he said, «Give me an hour» I’d have gone to Jiffy Lube, so I understand why they say «45 minutes.» Nice guy, well-​meaning, helpful, no complaints, other than 1 hour is too long for an oil change, but okay…
Waiting room: I am so spoiled! If I’ve got to wait for an hour, I want a nice waiting room. They have a big screen tv (ESPN… meh), uncomfortable chairs, ugly room, worst coffee I’ve ever had in my entire life, chairs set up stadium-​style around the TV. These days people need to put a little effort into the customer experience. The waiting room looks like a free health clinic. I could elevate the décor in that room for about $ 500 to where people walk in and say, «Ohhh, nice!» C’mon, owner of dealership, you need to put some money into renovating the showroom and the waiting room. Jiffy Lube’s waiting room is the Taj Mahal compared to what you’ve got going here. It’s the little things… Still 5 star service (service department) and will be back for the next service interval, though I will be waiting outside instead of in the waiting room, even if raining.

BE AWARE OF SCAM!!! They will kiss your butt to sell the car and it seems like you are getting a good deal, but make sure you read EVERYTHING BEFORE SIGN ANYTHING… We were being told that they will give discount on certain products and on the car, but when I checked the finance paper at home, they charged everything full price and added all kinds of fees. When I spoke to salesman (Kwang Kim) and manager they said «why are you bring this up now?» when it has been only about a week…
When we negotiated the price, we set it for certain amount and we were being told that it includes everything such as delivery fee, processing fees and plates but in the paper they included again…
If it was different by little bit I would let it go, but the difference was over $ 3000…
When you buy a car from them make sure bring a CALCULATOR with you!!! and READ EVERYTHING before you SIGN.
Even though they said its 0% interest when you sit down and start calculating it’s not 0% interest, its more like 2% interest because they will charge you delivery fee twice and and add unreasonable fees without explanations. If I knew this was gonna happened I wouldn’t have gone to THIS DEALERSHIP… I’ve had 4 Toyota cars before but this is the treatment I get…
Special Thank you to BILL PAGE TOYOTA because of you guys, I will never buy Toyota again, I just wanted to the royal customer to Toyota but You Guys RUINED it.

The sales staff is terrible! They never called me back and never followed up with emails. I felt like I knew more about the car than they did. The salesman who helped me had no idea what the technology package offered. I’d buy a completely different make than have to come back here again.

So many options in the Northern VA, please do not go here. My family has been buying cars here for years and the service has gone downhill drastically in the last three years. I used to recommend them to friends, families, and colleagues in the past and would never recommend them again. They will say whatever to you while you are purchasing the car, but there will be zero follow through after purchase. It’s sad to write this review, because I thought so highly of them at one time. The support staff they have working in the customer service roles not only give Bill Page Toyota a bad name, but are helping them lose loyal customers each day. I hope someone else can avoid our mistake and purchase their Toyota elsewhere.

They suck, totally unreasonable price, and it feels like a fight when you try to discuss about price with them. I’m sure you can find a better, friendlier, and cheaper auto dealer in 10 miles range from them.

Used Car Sales Review: I purchased a 2011 Camry XLE from Bill Page Toyota in December 2013. Jose was my car salesperson and he was helpful, friendly, and I did not feel pressured or intimated. I knew what I wanted in regard to features, the model, year and color (I had been researching for a year and timed my purchase after I bought my home) and I had financing. All that was needed was purchase price negotiation. Overall, the process was simple enough and I am happy with my purchase. I had one issue which Jose worked to resolve so I am a happy used car owner. I would recommend anyone looking to buy a used car to add Bill Page Toyota as an additional option.

BILL PAGE TOYOTA SERVICE DEPARTMENT:
I bought a used car from Bill Page Toyota and after a week it started having a few problems. The guys in the service department took good care of me. They fixed all of the problems immediately! Donny Villatoro thoroughly explained all the repairs to my car and why they needed to happen. Raphael Ortiz hooked me up with a loaner car so I could get back to work and he even found a set of keys that I lost in the loaner car. These guy deserve 5 Stars and are the reason why I will keep coming back to Bill Page Toyota.

I am writing this review about Page’s service department, because, after multiple visits, each time they have been exceptionally nice to me and care about making sure everything is right with my car. Each of my 5+ major visits have resulted in excellent service.
Celso Olivares, in particular, is an excellent service manager and despite being busy on numerous customers stays focused on your vehicle and getting problems resolved and fixed.
I have no idea what other reviewers are referring to by saying they have a horrible service department. They have the best of any dealership in the area hands down, I shudder to think about ever returning to Koons Toyota in Tysons, for example, after they did substandard work which cost hundreds of dollars to fix later at another shop.
Would be 5 stars except for they are usually very busy and sometimes I have to come back another day when they are overwhelmed. They do take appointments for more major work and it is better if you can drop off the car.

Those free oil changes? They’re theoretical. I called to make an appointment for one, and they said that they don’t take appointments — just come by. So, I just came by. At 1:45pm on a Wednesday, they had a 2.5 hour wait. I asked if I could just put my name in at that time (like a restaurant) so that I could go and get shit done and come back at 4pm. Nope. You physically have to sit in their waiting room until it’s your turn. You know, like prison.
I’ll order the stuff from Advance Auto and do it myself in 15 minutes. What a crock. Try Tysons for service… it can’t be any worse.

Horrible service department. We had previously purchased a Corolla from the dealership and tried using their service department to get a factory recalled item fixed. The scheduled routine fix was estimated to take an hour, but after more than two hours we were told we would need to come back. This all occurred while sales was pitching one free year of maintenance with the purchase of a new car. Glad we figured out in time that free service from their dealership is not worth the hassle.

I bought a 2012 Corolla here last weekend. Don was my salesman and he was very thorough, helpful, and funny. This is the first new car I ever purchased and it was really a great experience!

Very friendly people. Went there to buy a used Camry on a Sunday evening. Felt no rush at all when we all know it’s that time of day to go home and relax before the new week starts.
Greg the salesman was very nice and helped out with getting us information and setting us up with test driving several cars.
David the finance officer was very understanding and was straightforward with with financing options for my car.
Overall everyone was patient and professional in doing business.

I bought a 2012 Prius here on April 2, 2012. This was the first positive experience I have ever had in buying a new car. Brian Ham was low-​key and did not employ any high-​pressure sales tactics or do the usual «let me talk with my manager» nonsense. Many of the sales staff conveyed a positive impression on my first visit and did not flinch when I brought an email price quote from a competing dealership. They were willing to negotiate in good faith and I was pleasantly surprised by how positive the experience was. It’s changed my view toward the whole car buying experience (until this experience, I would rather have gone to the dentist and had my teeth removed.)
Lest you think I am a paid shill for Bill Page Toyota, please read my critical and brutally honest review of Ourisman Fairfax Toyota — which I visited earlier in the morning. My very negative experience there almost prevented me from visiting another dealership on the same day. I’m glad I visited Bill Page Toyota, which was a positive experience. The 2012 Toyota Prius (basic package #2) is amazing — getting 50+ mpg on a regular basis is wonderful in this era of $ 4.00/gallon gas. With ever growing demand for petroleum from China and India, I think the old days of cheap gas in the United States are gone forever…

3.5 stars.
Before buying a new car, I did a lot of looking around to make sure I was making the right decision. After deciding on a new 2010 Prius, I e-​mailed basically every Toyota dealership within a 100-​mile radius of my home to get price quotes. Conveniently enough, Bill Page ended up having one of the most competitive prices and is quite close to home. I also REALLY appreciated that the salesperson we were working with, Paul Min, was not one of those typical salespeople who incessantly calls and e-​mails every hour of the day. That gets highly annoying VERY quickly, and frankly it turned me off of buying the car from some of the other dealerships.
On the day I wanted to purchase, I was expecting a huge hassle and lots of haggling. Thankfully, Paul was a laid back salesman and made the process a lot less painful than it could have been. I’m really happy with the car and feel like I got a fair deal, since Paul was able to even do a little better with the price than the lowest quote I was provided by any of the dealerships I contacted. The purchase process wasn’t really «in and out» — we were there for hours even though we knew exactly what we wanted… but that’s probably mostly to do with the nature of car buying. To be expected, we were pressed to purchase some of the add on packages for paint protection, etc., which is always awkward to continually say «no» to, but I would go back to Bill Page and to Paul for a new car in the future.

I came in here last month to buy touch-​up paint for my car. The sales staff was wonderful and friendly and helped me find what I needed. What I really didn’t like was the parking lot. Man oh man was it impossible to park!!! And I was there on a weekday, before rush hour!!! I drove around the lot 3 times before finding a space. Prepare yourself for a parking challenge if you visit this location!