The UPS Store

Stopped in to purchase a single box. While waiting in line, the customer ahead of me had brought in what looked like a cable TV box. She had the box and a prepaid shipping label. The girl behind the counter put it in the box, then charged the customer $ 2.00 for a piece of tape! I should have left then, because I needed a large shipping box that I usually get at the Bonsall Postal and Photo place for $ 4.50…they charged me $ 10.20! Worth the trip down to Bonsall!

This was the worst service I ever received. The woman Sally that works there was very rude and insulting. I would personally deliver mail even if it’s across the U.S. Before I step foot in this store. I am appalled at any store would hire anyone so unhelpful and rude.

The services are extremely overpriced, and the man who runs this location is rude. When I exclaimed in surprise about the high price, he became belligerent. I ended up leaving. I went to a competitor and paid 83% less. I guess I should be happy he caused me to leave without service — he saved me $ 18.15 by driving my business away.

Ups store is a million times better now! There used to be some rude people working here, but they are gone now.
Ana and Jenny are the best! They helped get my cubecraft printed and worked hard on them! Thanks so much to them both and I am glad they are here instead of those old rude people.

I’ve used this store quite a bit and never experienced any issues. The staff are very fast, efficient, and overall helpful.
I’ve used them to ship a lot of my eBay orders and they always make sure my packages are taped and secure for shipping.

If I could give 0 stars I would. I went into the store to make copies and was overcharged. Noticing the error i tried talking to the owner. The owner was rude belittling and the price was not changed. I will not be returning to this store and I recommend using another ups store or the post office.

Let me first start off by saying that I only gave this store 1 star because there is no option for 0! I myself worked for a UPS store for 3 years and no exactly how things work, and I have the common sense needed to understand the importance of providing excellent customer service. The girls here at the store are HORRIBLE, espically ANA! I have gone to this location 3 different times, each time I had a bad experience. Everytime I have gone in the girls were on their cell phones or stuffing their faces with food or talking about the drama in their lives! I was given the worst attitude every visit I had due to the 3 Mexican girls working there. Long story short I will never return to this store again and I too have contacted the BBB. If you want a thriving business with customers who WANT to return then you need to make sure you are hiring the appropriate people, which obviously, by the other Unilocal reviews they are NOT. I HIGHLY suggest the owners take a step back and observe the way these rude brats are treating the customers.
If you need to go to a shipping store go to POSTAL ANNEX which is right down the street. The gentleman there was extremely nice and when I told him about my experience here he told me he hears the same thing from numerous people!
BOTTOM LINE IS THE GIRLS WHO WORK HERE ARE RUDE AND DOWN RIGHT DISRESPECTFUL! IF YOU HATE YOUR JOB, GET A NEW ONE! IF YOU HATE PEOPLE, DONT WORK IN CUSTOMER SERVICE!!!
Now I am going to write an awesome review for the excellent experience I had at Postal annex.

They suck!!! Worst customer service they should get fired. Jennifer was no help she had a horrible attitude and didnt acknowledge us.

It’s a very conveniently located store but the customer service here is terrible! None of the girls are friendly and they never offer to give me a receipt!!! I try to go out of my way as often as possible to not have to deal with this place.

0 – 1 star for:
— Charging me the wrong price… I have 76 pages of print out, and they charged me for 286 pages. + make sure you check your receipt as they tacked on a $ 25.00
miscellaneous charge for absolutely no reason.
— Poor Customer Service from Donna and Brian– the store owner.
— On the positive side, the print job was clear and the black and white ink was new looking.
— SLOW– takes about 10 min for them to ring you up (probably because they are throwing in random charges to try to gauge you)… I was quoted $ 79 for my print job over the phone, and somehow I ended up paying $ 130 for 76 pages b/​w no color.
– If you are a business executive in a hurry, this is not the place for you.
Detail of what happened:
I used their print services to print files for work. The spreadsheet I sent to them was a large file with lots of columns. I told the representative over the phone that I needed all the columns to fit on one page, and the rows could be on several pages. When I went to pick up my file, they had printed it on 70 pages, with the columns stretching 10 pages long. So for 7 pages they printed out of rows, I had 10 pages they printed out of columns. Recall that I told her to squish the columns to fit onto one page.
I had sent them several other files, which they printed incorrectly as well, but they proceeded to charge me for their test pages, as well as charging me double per page. To top it off, they counted the pages wrong, and I was left with a charge for 286 pages of print out, even though I had counted 76 pages total. They said that the large-​ness of the paper they used would be = 2x charge. If I am correct with my math, that would mean that I would get charged for 152 pages max, not 286.
After I counted the number of pages, AT THE SHOP, I thought I would be nice and pay the $ 130 or the print job, since I didn’t know whether it was my mis-​communication or if it was their mistake. I paid and left. Still would have given them 3 stars for having a really clear printer. (Less the 2 stars for not following directions, and even after I mentioned it to the sales lady, she just shrugged her shoulders and said that I owed them the $ 130).
THEN, I got home and looked at the file more closely… they had printed the WRONG tab of my excel file. I had clearly marked for the associate which tab to print out. I called and politely let them know that the file print out was incorrect, and that I would need to exchange out my file for the correct print out. The sales associate said that she would look for it. I said that I could re-​send the file if she prefers and I proceeded to do that, and let her know I would call back in a few minutes and see if she found my original file.
I call, and the store owner gets on the phone, and says, «I hear that you are trying to get services for free?» And I reply, «No, sir, I just got the wrong file print out, and I needed the store associate to print out the correct version that I requested.» He then told me that Donna mentioned to him that I wanted a «free printout», and «no one here gets anything for free. I don’t do free handouts here.» I thought that maybe he thought I was a different customer because I had never mentioned even exchanging or getting anything for free in my phone call to Donna. I just asked her to confirm my original file in my e-​mail. But for Brian to start a phone call with that phrase, I felt like he was trying to be intimidating and obviously he is not of the «customer is always right» mentality– where if someone had that mentality, then they would probably have returning customers.
He then handed the phone to Donna, and I asked her why she told Brian that I wanted a product for free when I never asked for anything like that. She then accused me and said, «You TOLD me that you wanted the product for free!» Oh boy… I had to let her know that I never said that, but then I decided to not argue with the print shop, and just sigh and never go back… and start a Unilocal account to vent about how terrible my experience was at this UPS Store at S Mission Road.
And to think, I print out about 100 pages a week, and they could have made a lot of money with me coming to print out reports, etc. every week. = mucho dinero over time!
100 pages a week at 1.79 a page for color copies, and .30 cents for black and white. By the way, to future customers who use the print services, be careful bc the sales associate will only tell you how much the pages cost, and will not tell you that there is also a «computer charge» for the amount of time they spend printing your stuff. I wound up with a $ 27.00 Computer Use/​minute charge for that. I also looked at my receipt and they also charged «25.00» as a «Misc– non taxable» amount… what is that for?
Charges up the wazoo here at the UPS store. I strongly advise staying away from this franchisee Brian’s store. It is not your typical, friendly UPS store.

Hello everyone,
I had one of the worst experiences of my life at this UPS. I have used this store for a long time because it is basically the only place in Fallbrook besides the Postal Annex that has copying and scanning services. First of all, you never know how much you are going to be charged at this location. They have raised the prices several times over the past couple years. Second of all, the owner of this store works here and is very rude to certain customers he does not like. I have watched him give horrible customer service several times. Which brings me to my horrible experience. It started when I asked for the individual prices of his services after being charged the wrong amount by his employee. i asked if i could speak with him and he began to unleash his frustration on me, apparently for questioning his prices. He proceeded to call me a idiot and use profanity towards me. He then called the police. I knew i did not do anything wrong so i stayed and waited for them to arrive. When they came he made a completely bogus story of me threatening him. Right after i filed a complaint with the Better Business Bureau and this was his response:
Thank you for your letter. On May 28, 2013 Pierre H. was removed from The UPS
Store, 1119 South Mission Road, Fallbrook, California by two officers from the San Diego
County Sheriffs Department, Fallbrook Division.
I was advised by the officers who removed Pierre H. from The UPS Store that
should he enter my business anytime in the future I am to call the San Diego County
Sheriffs Department and they will arrest him for trespass.
Additionally, please note that Pierre H. can take his business to Postal Annex, 855
South Main Street, Fallbrook, California (located in the Major Market Shopping Center).
Regards
Brian J. Church
Owner

I use the notary service a few times a year, and the two young women I’ve dealt with were quick, efficient, and courteous.