Facelogic Spa

I love Facelogic. It is a fantastic spa with great offerings and a knowledgeable staff. They have wonderful facials as well. I would definitely recommend them.

I bought two Groupons for my mom and I to get facials and eye brow waxes as a kick off to spring break. The girls who did our facials were wonderful! Danielle was very nice and we had a great conversation while she worked. My skin feels soft and smooth and I came out in a good mood. That being said, receptionist/​manager (I think) was awful. He was extremely cold and rude to my mother and I, especially when we decided not to buy any products after our facials. I made a face at my mother when she politely asked him to make change to tip our facialists. I don’t expect people to be in a good mood all the time
The facials deserved five stars. They truly were wonderful. The customer service we received before and after knocked my rating down to a two.
****** UPDATE*******
I am updating my review because I feel the spa deserves it. This afternoon I received a call from the manager of facelogic. He applogised for his rude behavior earlier and was very sincere. I appriciate the effort he made and have updated the stars to reflect that. My mom and I will return to facelogic because of his apology, And because the facials really were wonderful!

Came here for a facial and eyebrow wax for my sisters birthday. Atmosphere very calming, they even had dry socks for you to wear in the snowy weather! The ladies who performed our services were friendly, knowledgable, and understanding. My sister was running late and they were very accommodating. Facial was very nice and good for the price, same goes for eyebrow wax. No pressure sales pitch which I appreciated. Also, mark at the front desk was nice and allowed me to utilize the Unilocal deal ($ 125 for $ 100) without buying it ahead of time. Would definitely go back!

Very impressed with this spa. The facials I’ve received have been relaxing experiences and my skin is super soft and I swear almost glows when I leave. All the girls who have given my facials have been super friendly and easy to relate to.
The spa itself is very clean and neat. Nice location. Soft lighting and soothing music set a very relaxing ambiance. The rooms are set up side by side, separated by walls, with a large curtain as the door. I don’t mind this set up at all. Actually I find it kind of cozy. And hearing the occasional whispered conversations in nearby rooms is not a huge deal to me as the conversations only last a couple minutes anyway as the clients get seated and settle into the facials. Most of the time it’s been pretty quiet, with only the soft music playing.
There is some upselling after the first couple facials (I had two different girls, so as my first time with each, they gave their recommendations for skincare). Some people may find this annoying. I was interested in what my facialist recommended for my skin and bought an item I wanted. I declined the rest and she was very accepting and gracious — didn’t pressure me at all.
Overall, I am very happy with the service I’ve received, and will return for future facials. :)

The Good:
The Micro Current facial is fabulous! My skin never looked so good! Sarah such a great job that I drifted off at least once. The facial is followed by a mask and a head/​neck massage.
The facial chairs are so comfortable and decompress the spine.
Good location, parking and open 7-​days a week.
The Bad:
The guy that runs the front desk, who I assume is the franchise owner, is not much of a people-​person. I wouldn’t go so far to call him rude, but he definitely isn’t pleasant.
A very high-​pressure sales environment exists, unfortunately for items you don’t want. I twice requested to schedule additional Micro-​current Facials, only to be deflected to the once monthly $ 79 facial. At first, I reluctantly agreed until I learned they automatically charged your credit card number each month. I don’t need another fitness center class action lawsuit on my hands where they continue to take out money after the contract is up.
They push their products on the customer.
The mediocre:
Rooms are separated only by a curtain. It didn’t bother me since I was the only customer but if it was busy, it would be annoying.
Here is how the Member program works:
Choose from a $ 49 per month Signature Facial (50 min) or a $ 79 Elite Facial (60 minutes); each is $ 30 off the non-​member charge. Contracts are either for 12 months with no enrollment fee or 6 months with a $ 60 enrollment fee. The 6 month contract would basically up each month by $ 10 giving you only a $ 20 savings off the non-​member rate. With the agreement, they take the fee (plus tax) out of your credit card each month.
Good deal? Not for me. You decide.

I had my first visit to Facelogic Spa. I bought a discount from Cleveland Hot List for a Dermasweep. I would highly recommend this procedure to anyone that wants to keep their skin looking young and healthy. My skin looks great and feels like a newborn baby’s skin. The technician I had was EXCELLENT! I was pretty bummed out leaving there because I took a very early retirement from work, and I am on a fixed income/​budget, so I can’t afford regular visits. If I was working I would be there regularly, because I believe skin treatments are just as important as the products you use — at least this has been a proven fact on my skin. I did not feel pressured at all about buying products. I wanted to buy them though because I could tell that they were great for my skin. The technician totally understood my financial situation and helped me pick out the 2 most important products.
I thought everyone was friendly, but I was pretty focused on getting my face done, so I can’t comment on individuals and their personalities.

Just have to say that the customer service at the front desk is sub-​par. The gentleman (didn’t catch his name) that I worked with at my first visit was rather rude when you asked him questions. I had never had a facial or any other type of face treatment done so it was all foreign to me so I had a lot of questions… I guess patience isn’t his forte.
On the other hand, he’s lucky that he has Asia working there because she is fantastic. Super friendly and walks you through everything and answers questions very nicely.
Overall, I’d go back but dealing with the front desk is painful.

I would not recommend this spa. I decided to start treating myself to monthly facials and was researching where to go. I received a Groupon offer for Facelogic, immediately purchased a facial for me and for a friend. The Groupon said that the coupon could be used toward the cost of products. I booked a facial and showed up 10 minutes early. It was the most uncomfortable 10 minutes of my life. I felt like I was intruding on her day of just sitting at the front desk doing nothing. I was so upset about how I was made to feel that I almost messaged the owner, Marc, through FB since he tried to friend me, but decided not to. Good thing because it turned out the woman at the desk was the owner’s wife. During this painful 10 minutes, I was looking at the products in the store, tried to ask questions, which were abruptly answered. Not so smart considering I am a sucker for beauty products and probably would have spent several hundred dollars on them. My technician, Asia, was great. No complaints about her whatsoever. A month later, the friend I gave the Groupon coupon to decided not to get a facial but to use it toward a product, as the Groupon indicated could be done. My friend and I went into the spa, where Marc, the owner was sitting. Marc abruptly and rudely told us the Groupon could not be used toward products, which was clearly untrue. I immediately reported his refusal to honor the coupon to Groupon. I had such a negative experience wtih the owners that I would not recommend this place to anyone. It’s a shame, too, because I would have purchased the products, booked monthly facials, and tipped Asia very well.

Updating this to a 4 (from a 3) after my second experience here.
Like some of the other Unilocal reviewers, I was contacted by Marc after my Unilocal review, and asked to give Facelogic a second chance — I’m glad I did. I got there around 5:30 on a weekday, fresh from work (and a red eye flight that morning) and was assigned to Asia. She did a great job on my face from start to finish — I really appreciated the deep exfoliation, as well as the massages while my masks were working. We discussed some of the products I use on my face, so she was careful to not use anything too harsh — which I appreciated.
During my first review, I had complained about not getting extractions. Holy crap, did I get extractions this time. Asia very meticulously worked on my face, and while it definitely hurt (as all extractions do), seeing my empty pores post-​facial was definitely worth it.
I was a little concerned the next day, because I remembered that I frequently get post-​facial breakouts as all the gunk in my skin rises to the surface, and I was going to Miami the next weekend — nope, all was fine! Skin never reacted poorly and looked great on vacation.
Anyway, long story short, I’m glad that I came back, and they’re definitely worth a look.
(Additionally — they allow walk-​ins, which is pretty rare but definitely good for people like me who are pretty last-​minute schedulers).

I’ve been going to Facelogic for about two years now, and have had nothing but positive experiences. The staff is experienced and knows how to work with all kinds of skin situations, and the products they carry are the best. The Eminence line (all natural, organic skin care) is only offered in a few places in Northeast Ohio, and this is one of them. I keep going back not only because the relaxation is nice and affordable, but also because the quality of my skin continues to improve. I would highly recommend this place!

I have had nothing but positive experiences at FaceLogic. I have been a regular customer of facials for more than three years now, and find the products, service and genuine care are what keep me going back. I have grown especially fond of the Stonecrop facial and Eminence products, but the range of products and services are impressive. I’ve recommended FaceLogic to a number of friends, all of whom have thanked me for a very positive experience. I’ve never had a high-​pressure sales pitch, and the technicians and desk have been nothing but courteous and respectful. The ambience is clean, calming and pleasant. I highly recommend this place.

Love this place. My mom took me for an early bday present. I will be back especially the Unilocal deal offered via a smart phone! The staff are professional, tentative and pleasant. I highly recommend checking it out.

Customer service goes along way and I have to admit the people at facelogic came through in that department. I was really disappointed at the extreme shrinkage of the bottle of face wash I had been using because I am a poor graduate student. The owner contacted me, left a message and I promptly forgot about it. He contacted again a few months later to see if there was any way to remedy the situation so that I might be able to still afford the product. Not only did we work out a deal (completely at his suggestion) but he also gave me a free facial. It was great and went way above pretty much any kind of customer service I had ever received before.

I think I’ve been going to this spa every month for almost a year now. I refuse to go anywhere else. Why? Well, first of all, before I began going and getting my monthly facials, (memberships are a great deal btw) I had terrible acne, dull, dry, cracked, and even oily skin in some places, you name it. I tried a lot of so called «miracle cures» and even prescription drugs and cremes that seemed to amplify the problem. Somewhat desperate, I looked for a spa with some kind of loyalty program or inexpensive membership that would fit my busy lifestyle in and out of school and work. Out of all the places I tried, I found that Facelogic was the one that best fit my needs for a conveniently located, friendly, and competitively priced spa. Service is always great and the owner is always friendly at the door and when I leave. My facial technician is also excellent and I have no problem leaving my sensitive and irritable skin in her very capable hands. I always leave relaxed and thoroughly satisfied. I never felt overly pressured for an upsale either, like I would get at other spas I’d go to. Also, since I’ve started going there once a month, with the purchase of their products, and by taking their advice, my acne has cleared up and my skin feels happier, healthier, and more balanced than its ever been. Its a wonderful feeling. Thanks Facelogic!

I always thought facials are supposed to be relaxing. This place used high pressure sales after the facial to get me to buy product. The funny part was when the esthetician was trying to do her sales pitch the owner was at the front desk and I could tell she was so nervous to be giving her pitch in front of him almost as if she was glancing at him to make sure she was getting it right. The facial was ok but the set up of this place is very «chop shoppy» it’s a row of rooms with drapes closing off each room. No privacy whatsoever. I was listening to the woman in the next room getting a facial going on and on about her taxes and her kids (ANNOYING). I guess you get what you pay for and for a $ 49 first time customer facial I DEF got what I paid for. The owner is not warm or personable to boot.

I was impressed that the owner of Facelogic Spa contacted me after I had posted my initial review. He promptly sent a message that stated that he was very sorry and even called, twice. I decided to cut our losses and not return to this spa, even after his unsuccessful, but noticed attempts. It showed that he wanted to make up for my bad experience and I appreciated that. As I previously stated, I decided to cut our losses and chose another spa and actually had forgotten that I wrote a review until I received an e-​mail from Unilocal today, almost four months after my experience. In poor taste, the owner proved my point in being unprofessional and inappropriate with this response,
Comment from Marc A. of Facelogic Spa 11/​18/​2011 «Hide
Oh, mom, still finding fault in everything I do! Nothing’s every good enough I see! OK, well, hope it makes you feel better.
My original review stills stands, but gets knocked down to one star due to the fact that even after four months the owner still seems upset about my review of the horrible customer service I received from him. Sadly, I am STILL receiving horrible customer service from him and I’m not even a customer anymore!
I’m sorry, but I will not recommend this place.
Here is my original review:
When you think of a salon that does facials and other services you think relaxing. This is the complete opposite. Owner/​receptionist coldly greeted me when I came in. I didn’t feel relaxed at all for the service I was there to receive. It almost seemed like I was intruding on a secret society. The feeling of waiting for my service was uncomfortable since the owner and I were the only ones in the lobby. He’s not very friendly at all. I was greeted by the technician and taken back to a large room with smaller areas partitioned off by sheets – imagine a hospital room and not private at all. The technician was great at conversation, but we had to whisper once another technician began a facial a couple sheets over. I felt bad for the girl and ended up tipping her well. The owner said, «are you sure you want to give her that much??» I’m sure he was joking, but it was inappropriate and none of his business. I actually shouldn’t have tipped as much as I did since when I got home I realized that it wasn’t the normal waxing hurt I was feeling it was hurt because she ripped off a lot of skin. Won’t be going there ever again. Ouch!

For a very affordable facial spa I was really impressed. I also bought a groupon for the visit and I love a good facial so was super excited to try it out. The technician was very young so I was a little nervous about what her expertise might be. I had never been to a spa partitioned like this, but I agree, the chair was very comfortable and I liked the quite hum of other voices. It kind of reminded me of the quiet room at a burke williams. Best part was afterwards my face looked great. I also really enjoyed the arm and chest massage, although next time I will request a different lotion because my sensitive chest skin broke out a little from the oil.

I had a bad wax. There was a ton of hair left on my legs after I got home. It looked like she missed entire sections of hair, I had stripes of hair down my legs.
I wish i would have inspected my legs better at the spa. Also, i felt like the girl waxing my legs was rushing. When I was done, they immediately brought back another customer for a wax.
Follow up: In fairness to the business, the owner did reach out to me and apologize, which does show that he cares about his customers concerns and comments. Although I am leaving (most of) my original review, I am upgrading my rating from a 1 to a 3 (and possibly changing my name on Unilocal to retain some sort of anonymity!)

I got a Groupon coupon to use for my first visit there for a facial, hand and eye treatment. The interior is nice and modern and the rooms where the facials are done is really a large room partitioned off by curtains, I could see it become noisy if there are a lot of people in at the same time. Instead of a bed like most spas, you sit in a chair which they will lean backwards so you are facing the ceiling, a little weird but actually easier on my back since my knees were bent.
My esthetician was really informative of the products she was using. The facial I had used Peter Thomas Roth products which is a nice change from the overabundance of Aveda salons since it’s a higher end product. They also offer Eminence which is a high end organic skin-​care line.