Toys R Us

Toys R Us is what it is– but what really irritates me is that NEVER, NOT ONCE EVER, has the staff volunteered that we have discount rewards/​cash to use, and the email I sent to the corporate head quarters went unanswered. This type of behavior is at best greedy, and at worst duplicitous and deceitful.

My husband and I just wasted an hour of our day attempting to purchase a gift from our friends baby registry. We specifically chose this toys r us location because online, it listed all of the baby’s r us items we were considering from the registry as available there. Upon arrival we printed the registry and went to the suggested aisles to look at our options in person. the first 5 items were not in stock and it took us roughly 15 minutes to get a store clerk to check their system. When it became clear an item wasn’t in stock instead of just telling us he kept finding and offering alternative items that were completely different specs or styles. Finally the manager offered a 20% discount on any items online but would only have them delivered within 7 – 9 days. If it had been 1 or 2 items, I could have understood the lag or error in inventory but we checked over 15 items and all were listed in the store stock but couldn’t be found. Completely unacceptable service. I will never register or encourage registry at baby’s r us based on the poor performance of their inventory system and completely understaffed mega-​stores.

The selection of toys is less and prices too high. Glad to have Amazon prime

The staff was not helpful at all.

Does anyone really go to mega-​toy stores anymore? Don’t you just order from Amazon or get it at Target? Eh. Maybe not. There were a lot of people in this place tonight — unfortunately they were mostly in the return line with me.
I dread coming here — they whole place seems old. It’s massive (and I think they gave up half of the space they used to occupy), but seems empty. Wide aisles. Sparse displays. No vibe or excitement. A dusty old toy store.
To make a $ 9 return, I had to provide ID and phone number, which bugs me. They didn’t ask any of that when I bought it, and it wasn’t a high-​ticket item. Populating their marketing databases by annoying customers. Way to go.
Two stars because, believe it or not, I’ve found two Xmas gifts on super-​sale here (lower than Amazon). Order online for in-​store pickup, but expect to wait when you get there.

A kid’s dream and an adult’s inner kid’s dream. A spacious and somewhat clean Toys R Us is hard to find but this one is decent. I hate coming in here because of the screams from little children that don’t get their 12 barbies and 10 lego sets. This is a more of a run in and out type of place. Selection isn’t too bad but it seems like they rarely restock their shelves. They have a good selection of girl toys but not so good for boys. Employees are nice if you find one, but it’s very rare to find one working on the floor.
I’d say go to Target or Walmart to find the same toys for cheaper. This is just a place to go for a somewhat bigger selection than those two but be willing to pay the price. It’s expensive and overpriced unless you have a coupon but sometimes that doesn’t even help. Come on Black Friday if you really want something but then you might go even more crazy.

It’s seriously impossible to find anything here, much less anyone who works here. I came in looking for a locking clip for my child’s car seat. Not only did I have to ask multiple people because no one knew what it was, I was also subjected to an employee’s rant about how child safety seats are a scam.
Yeah, not welcoming and — for a business catering to kids — not smart. We’ll keep buying toys and kid stuff online.

This place is a mess. I mean I come here on a special occasion to get presents for my loving nephews but gosh can the staff be more efficient and knowledgable on their stocks in store? What’s are the scanners, computers and managers for?! Resources!!! For example I was here to get presents for Halloween, I had a specific toys in my mind that I wanted to look and compare with different brands, all special signs are apparently outdated and cashier has no idea of their specials. I ended up paying ten more dollars bc this employee is incompetent and I simply didn’t have the time and energy to fight over it. Toys are not cheap, I spend thousands of dollars each year, I would seriously expect a better service. I need to start up an elite toy store in this affluent area. Honestly.

I will preface this review with my ultimate truth: I have hated this Toys R Us location with a passion for the past few years. I do a ton of shopping for work (related to children), so I have had a number of experiences with this place for the past 5+ years. Everything about the place just annoys me. From the layout being akin to a maze, semi-​organization at best some days, less than helpful staff and THE WAIT (always, for everything).
However, on this day, I had made promises to the children in my care that I would be purchasing the newest, coolest trend — the Rainbow Loom. As is my luck, Michaels had just sold out of their entire supply. In fact, when I called, there was not a single store in the area that had any currently in stock — except for Toys R Us (knock-​off version: Cra-​Z-​Loom Bracelet Maker).
What to do? Certainly not break my promise! So with many deep breaths, I had to swallow my loathing for the establishment and retrieve said prize.
Although the place is still a maze, it seemed to be a bit tidier and I easily found what I was looking for. Good thing, cuz there weren’t many employees around. Items in hand, I headed for the checkout area. I cringed when there were a number of people in front of me and began to have flashbacks of dealing with the tax-​exempt process when checking out in the past.
To my surprise (and relief), another employee in the video game department called for the next person in line to come check out with her — ME! When I told her it was a tax-​exempt purchase, there was no hesitation, nervousness or feeling of ignorance. She rung up my purchases, found a way to easily input the exemption in the system, and asked for me to go ahead and swipe payment. NO HASSLE!!! *insert huge sigh of relief here*
While payment was being made/​processed, the ever-​helpful employee Sylvia gave us some tips about making the bracelets and gave us some insight on her experiences (she does demonstrations on the weekends, Cra-​Z-​Loom being one of them).
A HELPFUL EMPLOYEE!!! *gasp*
I actually left this establishment not irritated, in a timely manner and more knowledgeable in a craft than when I came in! Shock and awe!
All-​in-​all, this shopping experience did not completely cure me of my disdain for the location, but it make me less reluctant to go there when I need to.

Just as Irene said this feedback is for Ashley H and her horrendous management skills at the Fairfax toys r us. I had a microscope for 4 days that I bought for my kids. I opened it and realized we could not see anything. It was a poorly designed device. Upon trying to return it Ashley H the so-​called store manager refused to let me return it. She was rude. She was rude in front of my 6-​year old twins. She said its policy you can’t return electronics if you open it. As I tried to explain to her, «how could you know it’s a bad product unless you open it?» She was baffled by this logic. I hope someone above her reads this. Do not hire people who lack the requisite skills to talk to customers and solve problems. I will never buy anything from this store again. Go to another store not this one. Because if you have a problem Ashley lacks the ability to help you. She would not even contact her manager or assist me in dealing with a faulty product.

This review is for ASHLEY (Store Manager) — found out today from Tyler, the real store manager that Ashley is not the Store Manager as she claimed.
I came into Toys r us to return an item I had bought online. Easy peasy right?
Not so much. Ashley (from Guest Services who also claims to be the Store manager) said I could not return the item b/​c it has already been returned???
My item was IN FRONT OF HER SEALED along w. the receipt!!! How is that possible? She says the system doesn’t lie. Really? I thought she was joking, I had JUST received the item in the mail today and went to the store to return it on the SAME day.
I asked her to talk to the customer service rep over the phone and she even refused to until the customer service rep said that she had to talk to corporate. She basically gave me back the receipt and item and told me to leave the store. What kind of customer service is that?
I reported her to Corporate and made sure this incident has been reported. I will also be calling her manager, Tyler, to inform him of this incident.

Do not shop here… this store is a huge ripoff. Lego prices are much higher than Target or Lego store. Bought my daughter Lego Friends set. Price was $ 48.99 on shelf but rang up $ 54.99 at the register. Had to work to get them to check shelf and mark it down the $ 6. Then when I got home I found out it was $ 29.99 everywhere else. Called about Price Match policy that they have been advertising everywhere and said they couldn’t do it unless we brought in a current ad from a competitor that had the specific item listed in there… hard to do since it is their everyday price. Asked why they felt they could charge almost double for the same item and said they change prices based on geographical location of store. Didn’t realize that we were all so well off here that we can afford to pay almost double the retail price in toys! Will be returning the item and NEVER buying from them again. Will only shop Lego store and Target from now on!

I don’t come to Toys R Us often but this is one of the cleaner Toys R Us’ I’ve been to and this was during the holidays. I ordered something online and went to pick it up at the store with no problems.

On Tuesday (13 November 2012) my wife went to the Toys R Us. She saw a special advertised in the store that if you bought $ 40 worth of Brave items she would get a free pillow and blanket. When she got to the register she was told they don’t have any. If you are out of something why not put a sign saying as such.
Today (17 November 2012), I had a coupon for today only to take $ 100 off of a powerwheel. I researched online and found the one I wanted. I went into the store around 8:30 (sale had been going on for 1.5 hours) and found the item I wanted (Power Wheels Fisher-​Price Dune Racer Ride On). It still had the papers next to it to bring to the front and buy. I grabbed a few other items and went up to the front of the store. The lady asked if I had talked to anyone in the back about it. I told her there was no one back there. She went and checked the availability of the item and told me there were 4 in stock plus the display item. A manager came over as she was ringing me up and said they don’t have any of the item left. I asked him why she told me they had some and now they don’t. He told me all of them were on layaway and they didn’t have room to order any more. I told him that I had money to pay for a whole powerwheel. He said he couldn’t touch the ones on layaway. I told him it was pretty messed up to have a coupon like this and not even have any in stock. He refused to give me a rain check even though he never even had the merchandise to sell. It’s not like he ran out, he just never even had it. I’m tired of customer service like this and being bait and switched.

If you shop at the Toys R’ Us in Fairfax, Virginia you are most likely ripping yourself off! They price their toys at a considerable price hike when compared to their Sterling, Virignia location, and online at their website.
For example;
Halo 4 Figures
Sterling Location — $ 14.99
Fairfax Location — $ 17.99
Borderlands Figures
Sterling Location — $ 15.99
Fairfax Location — $ 18.99
Learn from my mistake, and watch what you buy at this store. Come prepared with your I Phone or Android so that you can readily look items up online at their website as they do honor their prices online in the store. However, this can be a real pain if you have a lot of stuff to purchase as they need to manually look up each item, and you also need to go to the customer service line to check out.
Personally I would save yourself the time and hassle and just go the extra twenty minutes down the road to the Sterling location. They’re better organized, cleaner, and seem to have better options on stocked items.
After looking further into this, the Manassas VA store is no better. They too have the same stance on price hiking as the Fairfax location.

Toys R Us has one of the better selection of toys compared to other stores. The prices can be a tad more expensive than the same item sold at Target or Walmart, but if the latter two don’t have what you’re looking for, Toys R Us usually does.

Toys r us is a great place for kids i always go there with my children they have huge selection of toys my kids love it

Wow… this place is huge and pretty spacious.
What I didn’t like was the fact that I couldn’t get a signal… probably done on purpose to keep people like me from checking prices on Amazon. ha ha ha. Oh well. I sorta felt like a kid in a candy store.

When I was a lad there was no place in Northern VA more exciting than Toys R Us. Nowadays not so much. My kids are still in awe coming in here, but only because they have no idea a toy store shouldn’t be devoting half of its floor space to clothing and juice boxes. I guess they don’t make enough toys anymore to fill a store?
The store is clean, well organized, and easy to find what you came for. They have a train table area for kids to play in, but since there was once a guy who was caught molesting kids here, I wouldn’t recommend you leave your little ones unattended.
I’ll probably be here at 3am the morning after Thanksgiving waiting in the cold to pick up something I could’ve ordered online.