The sales staff was very friendly and knowledgeable with competitive prices. However the installation staff is something to be desired. Instead of two or more coming to the house, try just one. Needless to say they take a long time to complete. Make sure your schedule is clear the day they come. The installers showed up late both days they came to my house and did not clean up very well. I’m going to someone else next time.
Rosemary B.
Tu valoración: 1 Burke, VA
Great variety of carpets however the staff is not helpful. When purchasing the remnants the staff is unwilling to let customers look at the full product or move remnants so you can see them more clearly. Even when I wanted to purchase a carpet on site but wanted to at least open it up to ensure it was in good shape, the representative wouldn’t allow it explaining I could only purchase it first and then look at it.
William F T.
Tu valoración: 1 Fairfax, VA
ZERO stars. Be VERY careful dealing with these people. I recently bought a rug there. The tag the dealer had placed on it – a tag that he snatched away when I said I was going to purchase, a bad sign I only now recognize in retrospect — represented that the rug was 100% wool and made in Egypt. The tag sewn to the rug — a tag I didn’t see until I got the rug home — identified it as being made in the USA of 100% polypropelene. I have kept the rug — it looks and feels nice and its colors are ideal — but, obviously, this was not the bargain I had thought it was. Do not rely on dealer-applied labels or representations here. See the label on the rug and assess the fair price of the item as labelled, not as represented, before you write your check. Though I have kept the rug I bought, I will not do business here again. ZERO stars.
Pe E.
Tu valoración: 5 Vienna, VA
Amazing place friendly guys, great prices. I price shopped(the first 3 times by going to 4 – 5 similar stores) that I did something with them and they always had the best prices. I stopped doing it and just buy from them, The owner couldn’t be more honest which is a pleasant surprise for a business owner and has actually encouraged me to buy cheaper things based on my needs.