H&R Block

First time with H and R Block. Had a very nice experience. Totally recommend Jeff Carpenter. He was very helpful and informative.

I went in in mid January asking about a filing I never got done back in 2009. They said they would look into it. They also made me an appointment for very early on Super Bowl Sunday.
They called and cancelled my appointment the day before. I’m assuming because the guy that scheduled the appointment didn’t realize it would be on Super Bowl Sunday.
I wasn’t offered a rescheduling when he called, more of a general «call the office and SOMEONE will get you sorted out.»
Oh, and I still haven’t heard back about my 2009 filing. The reason I went in in the first place.

Way too expensive, and since I couldn’t pay that day there are extra fees almost 250 dollars to do my taxes. I get there and the person who was supposed to do my taxes was sick and didn’t want to help file, so she passed it on to another woman who was great but didn’t know all to well what she was doing and had to ask a lot of questions. Whenever she asked her colleague a question, the colleague was very short and rude to her. They had messed up on one part of my taxes and it wasn’t allowing them file, I had had the same problem last year when I filed online and I was the one who told them how to fix it! Will not be coming back here and will stick to filing online or trying another tax place.

Toal RIP OFF! charged me $ 319.00 and joked about it, then sheepishly said sorry. NOT COOL. They should really give you an idea of how much you are going to be charged BEFORE they start doing your taxes. NEVER going back.