Star Nails

I just found my new nail salon! Henry was amazing and he did my nails in a precise quick manner. He did a fill with gel color and a bow gem accent in literally 30 minutes.
I have had such bad luck with trying new salons lately that it’s a relief to walk out loving what I paid for.
I left another salon right before I came to Star Nails, because the woman didn’t want to finish fixing the set she had done four days earlier. Basically I had gone to that salon, they messed up so I went back to have them fixed. After an hour with my nails still looking terrible she said she no longer wished to work for me and she left my nails unfinished. When I was driving towards home I saw Star Nails and walked in. I have never had a fill where my nails were so smooth and even. The atmosphere was really nice too. And I can’t forget to mention the humongous selection of gel colors!
The price was really reasonable too therefore I give five stars and highly recommend this salon.

Amy seriously is the best! I’ve been going here for years and she just gets better and better.

These people are rude and not very welcoming, No hello or goodbye when I left, Henry is good, but you need to have a more wecolming environment. and when you make an appointment for a pedicure please honor our time we made.

This is an amazing salon. They do really great work, and are very gentle with my nails. Other salons I have gone to are rough with my hands, twisting them in odd angles. However, the people here were very gentle and the entire process was very relaxing. It was a little long, about an hour and a half to get my gels filled, but it was very soothing so I didn’t really notice the time. They make sure that there’s not remaining nail dust left on your nails, so they come out really smooth. The place I went to before made my nails too short, but the people at star nails did a good job of keeping my nails as long as possible when I asked.

I have been going to Star Nails for over 15 years, and I have never been disappointed. I have gel nails and I get a pedicure every other visit. Henry is absolutely amazing with my gel nails — and he is fast! Today I was done in 30 minutes and my nails are beautiful and flawless. For my pedicures, I have had Amy, Tami, and a few others, and they have all done a fabulous job. I cannot recommend Star Nails highly enough!

Star Nails is completely unprofessional! They are rude and do not think about the client at all. On two separate occasions the nail tech, Lisa, dismissed me as if I was not a paying customer.
The first time I made an appointment with Lisa, she was about 15 minutes late. After she was done filing my nails she told me to wash my hands. When I came back from washing my hands (about 45 seconds), she began a pedicure on a gentleman that just walked in! She did not even stop to finish me once I sat down. I just picked up my things and started to leave, she ran up to and told me if I was in a hurry I should have told her. Why would I feel the need to do that if you were already working on me??? JUST RUDE
Even though I should have never came back, I did hoping service would be better. I was WRONG. Again, I SCHEDULED an appointment with Lisa for my WEDDING, I was 5 minutes early and she was working on somebody. After 15 minutes of waiting, the owner, Henry asked if he could start my nails until Lisa was finished. I agreed because I was pressed for time. As I see Lisa finish, she again takes on another customer. Henry ended up doing my complete set, which was less than my standard of good work.
These people are just inconsiderate and rude. I would definitely no come here unless you have time to waste.

Have gone a few times for lip and eyebrow wax and love this place for all waxing. They usually get me in quickly without an appointment and I have always been pleased.
However my one complaint is about my pedicure– The entire thing hurt so bad and was not relaxing at all. I do not know the name of the person I had, but she sanded my feet so many times. Each time I thought, «Ok now my feet are smooth, it’s over» but it wasn’t. In a few minutes after soaking my feet she would sand them down again. I can’t even express how bad the whole thing hurt! The person next to me was getting wax wraps and different things rubbed on her legs, and my pedicure person never asked what I wanted. She also trimmed my toenails before asking me, and a couple of my toenails do not grow anymore. I didn’t even think to mention it first and before I could say anything she was cutting them shorter. My big toenails did NOT need to be trimmed and are so short now :(
I will probably try this place again if I can have a different person.

Good prices and the ladies did a great job on me and my daughter’s pedi and manicure with jels.

My friend and i, did not have an appointment but they still did what they could to get us in and out in a timely fashion! Not to mention, they did an excellent job!!! My nails and toes turned out fabulous! Definitely coming back (but making an appointment).

Dont say walk in welcome — then say «we dont have time come back later». How about i will never come back — there are places every 100 yards to get my eyebrows cleaned up — you have lost my business forever.

I’ve been coming to Star Nails for about a year and let me tell you, before that I never stuck to one nail salon. I’m not lying when I say that all of the nail techs here are amazing. They pay so much attention to detail and listen to what you actually want done.

I really enjoyed my experience here. I was a walk in, and they were still able to see me with minimal waiting. They did a great job and we’re really sweet. I’ll be coming every 3 weeks! Lisa is really the best!

This place is great :) Henry did my nails and he was super fast and understood exactly what I wanted. He did beautiful glitter tips and I was done and on my way in under 45 minutes. The shop is clean and the people are all very sweet and friendly. The only downside was that my cuticle’s were never pushed back so it looks like my nails are growing out faster than usual, but I’m sure if I mention the problem next time I go in Henry will fix the problem :)

Ive been here before when I lived in Fair Oaks and I remembered they did a fine job. So I decided to come back here today while on my visit home, because I was not up for a drive to Roseville. But unfortunately, it didn’t go as I had hoped. The young man who did my pedicure did a great job on my pedicure, but he must have forgotten and didn’t offer me any slippers or put on mine before he painted my toes, or put them on for me after. Therefore, made me walk barefoot across the salon to the drying station.
The worst part of my time there was when I had my manicure done. One girl started on my hands after another older woman (who ended up being the second lady to work on me) forced her to do my manicure, due to some sort of rotation/​turns they follow between the workers (I know this, because I used to work the front desk at my sister’s salon). Anyway, the first girl did half way and we talked a little and I told them I was Vietnamese after I was asked about my nationality. Then, I was passed onto the second lady, still while I was getting my feet done. Everything was fine, until I realized my long natural nails that I came in with, ended up being filed down to almost nothing, after I had told her I wanted them shaped «square round». Okay, whatever, nails grow back. But the kicker was when I looked closely and one hand’s nails were shorter than the other hand. So of course, I spoke up and asked them to fix it to make the length even. The next thing that happened was unbelievably rude and unprofessional. She blamed the first girl who did it. Then she blamed ME for not paying attention and said it wasn’t her fault that I didn’t look before she painted them.
I am sorry, but I don’t see how I have to sit and watch people work while I am trying to get my pedicure and relax, just to make sure people are doing what they’re supposed to. That really defeats the whole purpose of coming to a salon to pamper yourself. And it is common knowledge to file all nails evenly without a client asking for it. Unfortunately, the lady didn’t seem to care about fixing them, because she told me «some people like it long and short». I don’t know where she got that idea but I can guarantee you, that will never be true. Then she continued to throw me every excuse in the book to escape from her mistakes, until the manager interfered, apologized, and tried to fix them. Of course, by now, my nails ended up looking like little tiny nubs.
As I sat at the drying station, she decided to come over and told me she will fix them (my nails were filed and were awaiting another top coat at this point, but she didn’t know). As she grabbed my stuff, she continued to say it wasn’t her fault and started rambling on and on about it. So, I told the manager that I don’t want her to do my nails and I said out loud «she must have forgotten that I said I was Vietnamese when I came into the salon, so I understand everything she just said in our native language.»
Then again, the manager apologized profusely and said that the lady was nice. Nice or not, I don’t care. This type of irresponsible and horrible service from an employee is what breaks it and hurts a business. I’ve never had such a hassle getting a $ 12 manicure done, but this was by far the worst manicure I’ve gotten in all of these years. I honestly don’t think I was asking for much when I wanted three nails to be filed evenly to match the length of the other hand. Had she just accepted that she didn’t do her job as diligently as she should and just fixed it, I would’ve left happy with my experience, would’ve left her a tip, and not have to write this review. I ended up only tipping $ 10 to the young man who did my pedicure and apologized for my trouble, even though he had nothing to do with it. So for a $ 49 mani and pedi, it was definitely not worth paying that much for an unpleasant time. Just from this experience alone, left me with a bad image of this place and I won’t ever be returning.

Let me first begin by saying, it’s not true that all these nail salons talk crap about customers. Also, if you’ve ever worked customer service, bad things will be said — just not in front of you. With that being said, let me begin.
My friend and I were looking for a spot to get a quick clean pedicure. We care more about cleanliness than anything so when we have to tell you to be more precise with cuticle cutting or clean under the nail bed, you should probably do it. Also, if it was a good nail establishment we shouldn’t even have to ask those things. I also chose a dark color and the nail technician asked «why do you want this dark color? Are you sure, because its spring?» I don’t care that it is spring, and why do you care about the color I am choosing?
Finally, my last request was for her to file it more for my nails to be more square because I hate rounded. Again, this is not an out of ordinary request and yet I was met with hesitation.
My friend gets done before me and leaves. So my lady and my friend’s lady BEGIN to talk in Vietnamese. In a nutshell they said, «Oh my gosh, these girls are so picky. Why are they so difficult? Can you image if we were busy, we would have died having to deal with these girls… My girl wants some ugly dark color and won’t be satisfied unless her nails are really squared off. I don’t understand why they are like that.» ALL THE WHILE, I understand every word they are saying. As my blood begins to boil, I concoct a plan in my head to not only out them but scare the living lights out of them.
Right before my lady finished I called someone in my family and proceeded to speak in Vietnamese. About 10 seconds in, my lady looks up in horror and utter surprise and says «OH MY GOD. You are Vietnamese?» It was as if she saw the living dead.
Out of all the nail places I have been, I have never heard anyone talk bad. To be honest with you, most places are talking about ordinary stuff like «whats for lunch?»
So I get up and she wants to be all nice but I said, «let’s go. I don’t want to sit and wait, let’s go to the front.» I proceeded to speak in Vietnamese so that all of the technicians can understand and be horrified by the fact that this girl, who they thought wasn’t Vietnamese, was about to go off. Again, in a nutshell I said «Am I or am I not paying for a service? So if I am asking you nicely to do something, you do it. I wasn’t mean or rude yet you proceeded to talk crap about my friend and I because you thought we wouldn’t understand.» Her response was «I just said you were being picky.» Again, I understood everything so she was just trying to weasel her way out of the situation. I said, «You didn’t think I was Vietnamese right? Had you known you wouldn’t have said all of that right?» Of course she said yes and began to apologize profusely. I called the manager out and repeated myself. So in the end I was left with a ton of apologies, paid, didn’t tip and walked right out.
It’s unfortunate because like I said, I have never heard anyone talk crap about me or other clients around me. So when it is done in such a distasteful manner, I got really upset.
Hopefully they learn their lesson and if they need to say something bad, say it in the back. Also, be more respectful of your clients and don’t carry on long conversations in Vietnamese. I’m Vietnamese and I don’t even like it because I know from a service stand point that its not respectful.

They have horrible customer service. My polish never dried. So the morning of my wedding I had to scramble and paint over my smudged mangled light pink polish. The only color I had with me was bright (not my wedding colors but it was better than nothing). I called a few days later explaining that my polish never dried so it must’ve been bad, and the pedicure for my BIG day was just a hassle. They said «they’d take care of me» when I arrived they directed me towards the pedicure chairs. They proceeded to give me a second pedicure, I thought wow they really are going above and beyond. And then when I was leaving asked me to pay for my pedicure. By «taking care of me» they meant they’d give me 10% off. Why the heck would I want an entire pedicure three days after I’d paid for one?! How was that taking care of me? They were just wanted more money from me, and set me up to pay for something I DID NOT ask for!!! They all became very irate and loud when I was explaining my situation. The girl who gave me my pedicure said «I saw your polish underneath was fine» … Uh no. I took it off! So you saw NOTHING! She was bold face lying. I paid and left.
No one has ever done a great job there since Annie left. I only went because it was close to home.

First time here. Theresa did an awesome job on my nails. Nice clean environment. I had a fill done. Everything done the way I like. Very professional. Will be back soon.

I really liked this place, an older woman who spoke hardly any English serviced me, and was a bit rough buffing down my nails and cuticles. It was a bit awkward not talking the entire time, but a girl more my age, she said her name was ‘Howl” Or something pronounced similar, talked to me and I enjoyed my time. I went to go get my nails done with gel polish, and it’s still holding up three weeks later with minimal cracking!

I have been coming to this salon for more than 5 years. I cannot speak for anyone but Henry because he is the only one who really knows my nails and I never have had any issues whatsoever! People are always so quick to complain but never give compliments. I am always treated with respect and they all work there butts off. Prices are very reasonable and they have tons of services and colors to choose from. Thank you all at Star Nails and continue doing what you do :) I will be seeing you soon!!!
Kristen. A Customer for Life :)

While trying to book an appointment the lady I spoke with on the phone rushed through the booking process and didn’t hear that I had 3 people for 3 different services. She hung up on me in the middle of me trying to explain what services I wanted to book.
When we arrived and she saw that we had 3 people instead of two (she might not have been shocked if she didn’t hang up on me) she was rolling her eyes and acting very unprofessional.
She kept getting up in the middle of services and walking around the salon. My appointment was for 1 o’clock. They gave both of my friends manicures and pedicures before coming up to me at 2 o’clock asking if I wanted a manicure.
I’m just visiting Sacramento and I wouldn’t recommend this place to anyone. I guess I’ll pay the extra and keep getting my nails done at home in San Francisco.
Horrible service and rude staff.
I suggest going to Lovely Nails on Madison and Kenneth. They have a much better staff and knowledge on operating a successful business. Star Nails could learn a thing or two from them.