Sprint Store

BEWARE THE Sprint 50% Discount
The people at this store were very quick to sign us up, transferring us from Verizon at the 50% discount only $ 99/​month. However, they were out of the phones we wanted (Samsung Galaxy 4) and they had the Galaxy 5 for only $ 15 per month. Only after we signed up did they mention it was a lease and we would still owe $ 400 at the end of the lease. Then after my one year agreement for the discount was up I tried to end my commitment, only to find the plan lasted 1yr but the least on the phones lasted 2yrs. Now I have to pay $ 278 per month or turn in the phones early and pay $ 390 for breaking the lease. Even Direct TV says the discount is for 1yr with a 2yr agreement. What a scam! Sprint sucks and the people at this store were deceptive.

Horrible horrible customer service!!! This guy Eric is so disrespectful! I am 7months pregnant and he didn’t care that was being a jerk. He kept saying «I’ll be honest with you» I told him to stop saying that because he was lying, he said he couldn’t refund me the insurance money and when I called customer service they refunded all the insurance on the phone and apologized to me on there (store staff) behavior. If your a girl, don’t go alone go with your father, bf, brother or husband and DONOT Talk with ERIC.

I have to give Travie (yes it’s spelled right, not Travis) at the sprint store 5 stars. He was very helpful and patient with helping me activate my new phone, while also helping other customers. His attention to each customers needs all at once is rare in that industry. One customer was only happy he was also helping her while helping me because she was in a hurry, but said she hates it when the rep takes their attention to someone else when they are helping her, she constantly said thank you to me because if she was the first customer she would be very upset that he was helping someone else. I think he did a great job and helped everyone quickly. Best service I have had with sprint.

Great example of poor customer service.
I went with a friend to help him upgrade from his basic phone to something more modern. Walked in the door — One lady helping another customer which is fine, but there was no acknowledgement what-​so-​ever. No «hi» or «I’ll be right with you» — Nothing.
Gentleman comes out of the back — again, NOTHING. He does something and then goes back in the door. He saw us.
Few minutes later, he and another lady come out. Original lady is still helping her customer. New lady comes over to ‘help us’.
My friend wants to buy a new phone. He is not eligible for an upgrade and he understands that. He wants to buy a new phone outright ($ 500-​$ 600).
And then things get weird. She says that they don’t have enough inventory to sell someone a phone. Please keep in mind, he IS a Sprint customer, and has been for over 10 years. She didn’t even know what phone he was interested in.
She went on to say that if he wanted a new phone, they would have to cancel his contract (with a penalty of $ 140) and sign him up for a new contract. Then she advised that it would be be cheaper to go to a competitor, but that he would not be able to keep his number.
So we left. Talking outside, we both were in awe that he couldn’t buy a phone.
We went to the unofficial store up the road. After talking with them, it seems they get a lot of customers from the Sprint store!

My mom went to this store to get her protective screen replaced. She had an extra one from when she got her I phone 6 plus. Very simple to do and literally takes a minute. The employee would not help her because she did not buy the screen protector at this Everett mall location. My mom bought her iPhone 6 plus and the screen protectors at the Sprint location up the street less than 10 miles if that. Seriously!!? Because she didn’t spend hundreds of $$$ at this particular store you’re going to deny your customer a simple change of a screen protector. I’ve never heard of such a thing, unfortunately I was not with my mother at this time otherwise this situation would have gone a lot differently.

This is my second time commenting on your associates at the Alderwood Mall store, your associate Chelsea is such a pleasure to see in the morning or anytime during the day for that matter with her lovely smile and her bright eyes and her knowledge of the business that Sprint has taught her,.I am retired and a veteran, its nice to see people now days that really care that you get the right product and you’re fully informed on what you bought especially us «old people «that have a hard time understanding all these new facets Of these cells phones if you need a poster boy for your stores I am your BOY !!! LOL. P/​S. JUST A THOUGHT A COFFEE POT OR WATER IN THE BACK ROOM WOULD BE NICE FOR THOSE PEOPLE THAT HAVE TO WAIT FOR THAT GREAT SERVICE YOU OFFER ! I am just saying Gary J

Worst customer service I’ve had in a long time.
We went in to get more information about adding a line on a plan. The DISPLAY phones were cracked and dirty. Strike 1. I was trying to ignore that as we looked through the phones while waiting to be talked to (which took about 30 minutes with all 2 people in front of us in line).
There were 3 people helping customers. The girl adding people to the wait-​list kept leaving and coming back in only to see more people standing around with no clue who should be next. Strike 2.
The guy I took to be the manager was standing in the back, overlooking everything and answering phones. Every two minutes he would yell across the store to ask one of the associates a question about what they were doing or what they had done, frequently interrupting them in the middle of their conversations with customers. Strike 3.
Just as my boyfriend turned to me and said, «I really hope he isn’t the one helping us,» he called our name to help us next. We tried asking him questions to which he had no answer, or ignored us to answer the phone (without saying «excuse me» or anything). He even took a break in our conversation to randomly yell across the store at another associate about who they were helping. Who cares who they’re helping, you’re supposed to be helping me! The whole conversation left me with the impression that we weren’t as important to talk to as coworkers or people on the phone, and we were there to potentially sign a 2 yr contract or add a line. Strike 4.
I was interrupted, I was ignored, I was treated with disrespect, and I was treated like I wasn’t important at all. I will never go into this store again. Sorry, Everett Sprint, you struck out… and then some.

The SLOWEST service I’ve EVER experienced at a cellphone store. First visit ²¹⁄₂ hr to sign upgrade 2 lines second visit waiting half hour + to pickup 2. Phones i ordered!!! Hire more service reps during the holidays!!!

I had an awesome experience at this store. Mark or matt? I think he is the manager and hash were so nice and went above and beyond to get me what I needed. They also helped entertain my one year old. Happy with my phone, the employees. Never been able to say that about a phone company. Thanks guys!

Don’t go here if you don’t want to spend three hours in the store. The employees are comatose. If at all possible go to a different store.

This place is changing for the good to be sure! I have been in before and the service was kinda meh. I went in with my husband yesterday and worked with Zane. Zane is the shiz. He was so friendly and helpful and worked hard to help us figure out just the right phones and plans for our needs. We have been with Sprint for awhile but had considered changing since it was a little pricier than some other service providers. Zane helped us take a look at things and we ended up realizing that for the price, we really do have a pretty good deal going. We get unlimited data and have good reception in weird areas we like to travel so we decided to stay. Speaking of staying they even stayed late to help get everything set up for us. Thanks for a great experience!

I went here the other day with my boyfriend who is a sprint user. He wanted to check out new phones as his contract is ending soon. A younger, tall, brunette employee approached us to ask how things were going. My boyfriend and I both had SIMPLE questions about the different phones and how they operated. Literally all this guy said was «Man, I really don’t know… «At one point, we wanted to know how apps would work for a windows phone and he just said «I don’t know, I’ve never used that phone» Like, uhhhhhh… why do you work at a phone store if you are basically as helpful as a rock. We left frustrated and with no answers to any questions.

Unilocal has been good to me. So I wanted to pass on what knowledge I could. I have had Sprint service for several years. In CA it was OK. But here in Everett, it is almost worthless. Poor coverage, dropped calls, missing words in conversations, slow data… But now, I can’t get anything at all. To even receive a call, I have to go on «roaming» (read, use another company’s tower — our is dead or missing). I know Sprint is the only one offering unlimited data, but if it doesn’t work, I call that a definite limit. They’ll either improve their service or die out, but for now, I would beware and stay away from getting into a relationship with them. It’s not at all fulfilling here in Everett.

My boyfriend just visited this Everett branch from Arlington intending to purchase. He was on the phone with rep. Carl explaining he wanted a note 2 for an upgrade. He was given a deal on the phone for $ 50 off the phone. He arrived at the store and was told he would not be getting any deal on the phone because he was not a new customer. The store was well aware of their mistake and did nothing about it. We wasted gas and time to drive to this store. He walked out of the store without a phone. Never visit this store!