Verizon

We had a terrific experience in customer service from Ron at this location. We unexpectedly switched carriers on a date that our provider wasn’t able to provide service, and Ron answered our questions by phone before we drove there AND spent about two hours with us seamlessly transferring our files. He showed us some new apps, transferred our old phone lines, and we are even saving money on our monthly bill.
Also, the rest of the staff was friendly and helpful! Clean, open store.

Terrible store! They are truly unethical in practice. They will take advantage of you if they can & rope you into something you never asked for. Then you get your bill & the restocking fees!!! Told them I needed to downsize my bill so they doubled it!!! Go to another store like I did. Now I get excellent customer service & knowledgable advise. These people are a mosh of scripted robots.

unfortunately customer sercice sucksssssssss i wish i could give a 0 star
the manager brady f fred is the worse he makes up his own rules, totally douchebag he discriminates people that dont speech perfect english, my list could go on and on with this idiot… all i have to say do not do not shop at this location …

This store have the worst possible service. The first time coming I had to Waite 45 minutes for service. Why? Two representatives was having fun laughing and giggling with a young woman. After a while one representative finally pulled himself away and after looking at my phone, told me that the reason for dropped calls is because I did not clears away recent Apps. I cleared they apps, and he Quickly rushed to join his friend chatting with the woman.
Follow up: He was dead wrong. Phone still dropped calls. I returned after talking to a phone rep, who asked me to return to the store and have the rep call her to fix the problem. After returning, the rep said that I would have to call, and she could not. So I did and we given a series of instructions which did not resolve the problem. After two trips to this store and an hour with the Verizon rep, I decided to take my phone to apple. And, when my contract runs out I will be looking for another provider, as these people are not interested in customer service unless you are an attractive lady. Who will probably give them raving reviews.

The only reason I gave one star is because you have to give something. The store manager is about as rude as they come. Absolutely refuses to exchange a cable for my iPhone. Customer care called him and he tried to tell them I said I had it for year. A flat out lie. I told him I would be getting a new cable, so now I am forced, out of principle, to go through all of the senseless steps for aftermarket cable that they sell. I have nothing against Verizon, but you should use caution with this store. The manager is not likely to help

I’ve been here about four times in the past year, and have never had a bad experience. I used to go to another one closer to my place, but after struggling to get them to help me out, I decided to drive up towards Everett Mall.
Now I go out of my way to visit these guys when I’ve got a question, because they’re honestly really helpful. Just an example? When they saw how much I was paying on my bill, they asked me where I worked. Swung me a 19% discount on the entire thing just because of where I work! They’ve never been too pushy on the upsell and are really patient.
Anyways, there’s always going to a be a wait time, and always people who left with their problems unsolved and a bad taste in their mouth, but personally? I’ve always had a really good experience here, and highly recommend this location.

I went in around 3 this afternoon to return two older iPhones that we’d used before we were shipped our new ones. I got in there at a good time as there weren’t many people in the store and was quickly helped by Jay. He returned my old phones for me, emailed me the e gift cards for the two phones and then I asked him put a screen protector on my 6s as the one that came with my otterbox case looked really cheap and flimsy. Nice guy, good customer service, I’d go back again.

We have been customers for over 10 years with Verizon and we’ve had great coverage for the entire time, and have increased the amount of lines along the way due to a growing family. As the plans changed, we changed along with them, until the last three plus years where Verizon decided to not honor and grandfather-​in any plan that included unlimited data. The only way to work around that was to outright purchase the phone in order to keep your unlimited. This last Thursday I wanted to upgrade all our lines to smart phones and went into a Go Wireless Verizon store, the employees where extremely helpful and broke down my option which of course would loose my unlimited data.
After seeing the increase in price for much less of a product I expressed my displeasure and would look at another provider, thats when the associate decided to call the retention/​customer care line where they offered to keep the plan the same and give me $ 200 off the retail price for all lines upgraded, but I would have to go a corporate store, and that’s when it went downhill.
As I walked in and was greeted and placed on the waiting list, we were wondering if they had the I iPhone 6s Plus in stock so I asked an associate as he was walking by, he rudely said «No!» without breaking stride and gave me a dirty glare, so we waited our turn and finally after nearly an hour we were «helped». As we discussed with MJ the situation he was not standing by customer cares offer and was pushing a totally different plan. I refused it and said it needs to be exactly as I described it, so he went to «get» the manager who came back introduced himself and stood there for 2 minutes, didn’t say a single word and left us without saying a peep, MJ had nothing better to offer and was not bending. I informed him that we not interested and where leaving Verizon and they werent fazed. We went to Costco and got a package deal with another carrier and cut our loses.
If you can avoid dealing with this store at ALL COSTS!

This is the worst Verizon store for service that I’ve ever been to. The employees are not particularly friendly to begin with but on top of that the service/​sales is sooooooo SLOW. I’ve been in several times in the last month to upgrade my phone and every time I ended up leaving without anyone ever helping me. So today I made an appt using the online system. My appt was for 12 noon and I got there about 11:50 and was told they show my appt @ 3pm. Well I know that’s not the appt I scheduled and I had a confirmation of 12:00. She said I would either get in the queue and wait approximately an hour or I could leave and come back @ 3. I explained that I was on my lunch break and could not wait or come back. She said sorry those are my options, Period. I think it’s time to switch carriers because I can’t tolerate this store and it’s employees’ attitude.

Are you bored and want to know how to waste a whole day? Go to Verizon! I went in and was not greeted at all, after about 5 minutes i went up to the worker and asked if i could be assisted, they seemed annoyed but i eventually got all checked in and was ready to be helped by one of the multiple workers standing around chatting with each other But nope 5 minutes later and still nobody, 15 minutes pass by and I FINALLY get to talk to someone, Jenny. Let me just say I have never had someone so unprofessional, disrespectful and unacknowledged. I asked for a manager 3 times and she continuously brushed me off every time. I was having data problems and they had already replaced my phone THREE times, I went in and said i think it may be Verizon fault at this point and not my phone (considering i used enough date every night to be watching TWO Netflix movies while i was asleep). «You’re wrong and apple will tell you the same thing». Low and behold, I called Apple and they said it was COMPLETELY Verizon! The guy was amazed Verizon was not doing anything for us besides up the bill. I told them and they almost laughed and said they couldn’t do anything, its «out of their hands». HORRIBLE HORRIBLE CUSTOMER SERVICE. I wouldn’t tell my worst enemy to go here.

Wow, just unbelievably bad. I thought I had my order all set up with some support from a real person on the phone, but at the last minute, I decided that 2 day shipping was too long (thought it was overnight). What a mistake. These guys at the Everett store had no idea what to do with that. Waiting, waiting, waiting. Finally my turn, they cancel the first order, re-​enter a new order, then tell me I can have a stupid Verizon Eclipse tablet for free. Not so much, there’s a $ 10 monthly charge for the «service» because it’s 4G instead of just wireless. I needed to get out of there so rather than tell the guy No again, I took it thinking I could just bring it back. Not so much, there’s a $ 75 restocking fee. Yes, that’s right a $ 75 restocking fee. I had to call corporate and they refunded half of it ($ 37.50) then I had to go back and talk to these yahoos twice to convince them that it would be in their interest not to anger customers who pay close to $ 3,000 a year for wireless phone service. Finally, finally, I think I got it straightened out, we’ll see when the bill comes, but this store is hands down the worst experience I’ve ever had buying anything anywhere. Should be a big fat zero!!!

On Monday I went into the Verizon store for the issue of my iPhone having a bad SIM card. After a replacement SIM and this not working, I was told by the representative that a phone would be overnighted due to my warranty. Tuesday came and went and no phone showed up. I called Verizon customer service and they told me that my phone would be delivered Wednesday because the order was done after the cut off time. With this being known by the representative on Monday, why would he lie and say it would be here Tuesday?! First mistake.
On Tuesday while on the phone with Verizon I confirmed my address 3 different times! All looked well for the phone to be here by Wednesday.
Wednesday morning I called to verify it would be sent out, asked for a tracking number, and that they had the correct address that they had on file. The representative on the line confirmed everything and all looked good! My phone was able to be tracked via FEDEX and looked like it should’ve been arriving any moment. An hour later, I receive a notification from FEDEX saying that there was an interruption in delivery due to an incorrect address. I called FEDEX and the address they had on file was completely different than what I had said on the phone and not even an address I had EVER had on file. I then call Verizon to make sure they re process another warranty phone to ship it out. I was told it would be here Thursday by 8pm by both Verizon and FEDEX. Thursday morning comes around, and I call Verizon JUST to be safe and what do ya know?! They NEVER processed ANOTHER WARRANTY PHONE FOR ME even though I spoke to them and told them that is what needed to be done! They even told me Wednesday that another phone was processed for me!
After explaining my situation to 4 different people and wasting almost 3 hours of my time at work, I was finally escaladed to a woman in the leadership department. I was on the phone with her for almost an hour and it seemed like we were getting somewhere with my problem. I verified that she had my call back number in case we were disconnected. She verified my land line call back number. 10 minutes later we get disconnected. I waited almost an HOUR for a call back from her, and NOTHING. I had to call back and wait on the phone for almost another hour in order to get $ 11 in credits applied to my bill for the inconvenience… and now the replacement phone should be delivered Friday. so much for an overnighted phone.
Keep in mind, I’m an internet manager for Nissan. My job is to be connected to my phone at all times via phone call, emails or text. For the past FIVE DAYS now I have been without a phone. It is also the last week of the month which is the busiest time for me. I am completely baffled by Verizon being so proud in their company and customer service when I have NEVER been so disrespected as a customer before. This is utterly ridiculous. I have begged and pleaded for a loaner phone in the mean time and they don’t offer this, of course they wouldn’t.
After my new phone arrives I will be canceling all FOUR of our lines on my account and taking our business elsewhere to a company that makes me feel appreciated as a customer. I feel completely disrespected, lied to and taken advantage of.

Take a number.
Wait in line. Twenty minutes…
Asked for help and told I was second to next person in the list to be helped.
Drove to Car Toys, got helped, got phone for free (Verizon wanted $ 200)and got out in less time that I waited in line at Verizon.
Save your time. Don’t go to Verizon…

This verizon is the dictionary definition of unprofessional. I went into the store one evening to check if I had an upgrade. I waited a good half hour. I think the sales rep had accidentally skipped wait list to me, no big deal I guess. But while I was explaining why I was there, he turned his attention to his manager, a short little blond girl who then began confronting his mistake in front of me, seriously? Then she took him into the back to confront him some more. I should have left then, that could have defiantly waited until I was done. When he came back he really didn’t know much. He offered up a few deals that sounded ok. I asked which was the most inexpensive android phone they had, he had no idea. I wish I had caught their names. The manager was a short little blonde girl and the sales rep had black curly hair. I guess they can keep 1 star because the store layout is pretty cool.

Long waits… mediocre customer service… That’s what this place is all about. I bought three tablets from them in June. Thirteen days later, I discovered a defect (the battery was draining way too fast). So I went in to try to do an exchange. They told me I needed to call the 800 number to request the exchange. I was told at the 800 number that the store should have just did the exchange for me. I had to mail the tablets in, wait for replacements which took over a week. I’ve would expect better.

I’ve never been treated so unprofessionally by a sales rep. Completely unfriendly, and only wanting to do the minimum work to help my family. This sales rep would constantly look at my wife and I, like we were the dumbest piece of garbage he has ever dealt with. Only after he realized that we weren’t going to «just leave, and call customer service,» he decided that he would actually do his job, and fix the problem that we came in for. I’m certainly not looking to get my ass kissed when I enter a business, but common courtesy, and friendliness is not too much to ask.
Steve Yu, you have a horrible attitude that needs to be addressed by your superiors.

Excellent experience. I went to a different store first that tried to take advantage of me and sell me things I did not want or need.
Fast service and trade in money was credited right away. They were honest from the start. The greeter took my name down when I walked in and an associate was with me within 10 minutes.

I’ve had nothing but frustrating experiences in this Verizon store.
We went in to exchange a phone case that I’d gotten for Christmas. When we got there we had to get into their computer queue and wait for an eternity to have someone ring us up. Who in the world would think it was ok to wait 25 + minutes to exchange a PHONE CASE. I understand that setting up new phones/​plans takes time but for heavens sake you’d have to be crazy to willingly go into that store to buy any accessories. When I voiced my concern to the person lamely standing at the entrance to the store I was met with a blank stare. It looked like she’d already been crying and I felt sorry for her, but come on. Just to look at a customer like she didn’t even know what I was talking about?
Then to make matters worse, the guy who finally did help us was rude, unapologetic, and visibly taking his time on purpose. His brightest comment? «We do the best we can for all of customers here.».
Ummm let me tell you that as YOUR customer you do not. We asked to speak to the store manager and the person helping us deliberately dragged his feet, telling us that since we had an exchange there was a re-​stocking policy and he’d have to go into the back to re-​stock before he could get his manager.
To make matters even better? Try, just try to find somewhere on the Verizon website to talk to anyone about this.
Verizon you’re doing a lousy job.

This store is no good! Sales people are not honest at all. You will get hit hard with hidden fees on your first bill. They do not disclose these fees when you sign your contract. Customer service severely lacks at those store as well. Do not use Verizon!

One of the worst VZW stores I have ever been too. Just call 611 you will have a much better experience. I have never been treated as rudely as I was by their reps here.
The only bright spot is that it makes feels like I am back home in the ghetto that is the south side of Chicago.