Macy’s

I had called the men’s department, shirts/​suits. The rep said he would hold the merchandise for a day so that I could pick up. I visited as discussed to find the item had NOT been held. I had to wait for about 15 minutes while another associate was ranting about how Macy’s would «take your money», how they «didn’t care about the customer», and more. I was a bit shocked and annoyed to hear this tone while several clients waited to be helped. I only waited my turn as I thought the exchange would be quick and easy. His current transaction may as well been brain surgery.
I was able to find the shirt out on the sales floor, basically do it yourself service style. In a case such as this, there should be negative or reverse commission!
I followed up with the store manager who was super nice and would cover this with the team. A store can only improve if we take the time to share the experience with those who can make it better. Thank you Macy’s for listening and I am hopeful to see improvement at this location.

P.O.‘d again! Listen, I love the designer labels at Macy’s and I keep going back. But tonight it was the same old story. I swear to God. Older, blonde woman in the Women’s Department (the only recognizable face there ever) was there when I arrived and went on her dinner break. I get ready to check out and waited 10 minutes for some helpful soul from the make-​up department to see that there was no one assisting in that department and come over. But now as I unwrap my goods at home– there’s one of those stinking security monitors still clamped to the side of my shirt. Really? I have to drive all the way back over there and get it removed. Miffed beyond words. I also bought a Michael Kors purse and wallet that cost me over $ 600. Waited in line for 15 minutes until the sun glass guy finally helped me. Can’t we get a little better service in this store? Bronson– you must be on drugs? I worked for Nordstrom for over 15 years and this store has crappy customer service. Bring back the commission! Maybe your employees would be more willing to provide the kind of service customers want?

To be honest, the star is for the merchandise I purchase at Macy’s. It sure isn’t for service. I purchased a pair of pants tonight. I should of just walked out but they are my favorite pants and I’ve no clue where else to get them. No one in my department– plus size– no one in the baby department or at any register near me. I waited– at least 10 minutes before anyone showed up. Sadly this has gotten to be the norm. I have literally spent thousands of dollars at Macy’s this past year. I purchased close to 10k worth of furniture this past June! I paid cash. I am considering exiting the door never to return. It’s hard as I like what I’ve bought but service has gotten so poor.

What’s the deal with Macy’s anyhow? How come there’s like NEVER a sales person to be found anywhere? I was in the Women’s Department last night when the one gal (who has been there for years and is the only person who is ever to be seen anywhere in the store) went on her dinner break. I heard her tell the other associate to watch the department. 10 minutes later and 5 customers waiting to be checked out and she’s NO WHERE to be found. We all stood around grumbling. I spend a lot of money at this store (really– I do!) and am tired of the substandard customer service. HIRE SOME PEOPLE ALREADY?! And give that older, blonde women in the Women’s Department a raise! Just don’t send her on a paid vacation, because then there won’t be anyone to assist your customers.

I ordered 2 sets of dishes online, when I received them 1 was in perfect condition and the other was totally broken, tiny pieces were coming out of the edges of the packaging even though it came packaged very well. I took the entire box to this Macy’s location and they exchanged it no questions asked. They even completely opened the new set on front of me to make sure I was getting an unbroken set and then went the extra mile to give me a $ 10 credit for the inconvenience of having to come in. Customer service A+++++++.

I’m surprised that this store has any positive reviews at all, though I suppose there must be some very patient people out there. Anywho, I used to love shopping at Macy’s, though in they have really gone downhill in recent years. In April, I purchased a Betsy Johnson purse (almost $ 100, a very large purchase for me). I take care of that purse like a baby; my pride and joy! A few weeks ago, one of the cherries broke off of the zipper pull. I took the purse back to see if I could get at least the cherries replaced. When I arrived, the gal who was helping me seemed quite bothered with having to worry about it. They no longer had my bag, so she called a different Macys to place a bag on hold. When we got there, they had placed the wrong bag on hold. Before we even got that far, we waited for 15 minutes at the counter waiting for someone! When she got there, she rolled her eyes at us, wanted us to call the other stores to see if they had one, and, when we asked to speak to a manager, she told us that her manager was neurotic. Long story short: I still only have half a cherry on my prized purse.
In regards to the Everett Macys specifically, they gained two stars because about half of their employees have good customer service. They seem very undertrained and can never answer even the most basic questions about their merchandise. They are also very overpriced. I’d much rather go shop at JCPenny’s and buy the same thing at a fraction of the cost, and receive better customer service.

Famous footwear right down the mall was so much better than Macy’s. Must’ve been 6 – 7 customers there and only one clerk and she did a great job helping everybody in there. So long Macy’s!!!

nothing special

Pretty nice store. Once you find someone to help you they are super freindly but not necessariy speedy.

Last night I came in to buy two Wacoal bras just before the store closed. Anyone who knows this brand knows they are $ 65+ a pop but they are the best quality so I always justify the expense.
The store was just about to close but the lady working that department (Peggy) was so helpful and went out of her way to find me two bras on the clearance rack and both were 60% off!!! She even took the time to measure me, making sure I was getting the right fit.
I often get a smile and a general helpful attitude when I shop anywhere really but Peggy really went above and beyond and gave me some of the BEST customer service I’ve ever experienced.
I’ve called her manager to let them know what an amazing employee they have and hope she get’s recognized by them as well.

Typical, quite, you get help when you need, they are around. Prices are pricey… yikes!!! I rarely shop here and it’s rarely. Other than that I like Macy’s they have been around for a very long time. Love when Christmas comes around they always decorate so well. :)

This Macy’s is MUCH smaller in size and selection than their other stores. Mostly the scrimp on the selection of accessories and designer/​higher end clothing but I’ve found the service comparable. It’s a good place when you need to run in and get a particular item but if you want the full selection of a good department store definitely go to a Macy’s elsewhere.
Macy’s in general has started to send out a lot of mailers with coupons, just beware of the extensive fine print involved in them.

My husband and I went there in search of jeans. Stood in line for a bit but there was one person in front of us buying a ton of stuff. We decided on looking for a couple tops as well. As we stood at the register to check out… the sales gal was nowhere to be found and one other sales person fixing clothing that did not bother to help or even track down the sales rep that was handling the register. Finally after about 10 minutes the sales rep handling the register came running up apologizing for her absence. We rang out. We then decided to get a bathrobe and headed to the same register. Once again the girl was NOWHERE to be found. The other gal fixing clothes came up to the register… pretended not to see us… grabbed her coat and stated «break time». Did not bother to ask if we needed assistance. I tried going to a nearby register and the line was ridiculously long with a sales rep more interested in chit chat than helping customers. I had to walk to the other end of the store to find a register with no one at it and at least one sales rep that was helpful. Working in retail previously… i know how important customer service is and this store CLEARLY DOES NOT HAVE IT! Now I remember why I never shop at this mall.

I came here looking for a suit and ended up buying a sleeveless shirt for $ 5.50. So, they didn’t have what I needed, but you can find some real bargains in the clearance racks, and the benches outside the fitting room are nice for when your shopping companions don’t have anything of their own to try on. Although the sales staff wasn’t as visible on the floor as I’ve seen in other Macy’s, the two women we interacted with were both helpful — the one spending nearly half an hour on the phone trying to track down a suit (unfortunately already sold) at another store.

I dislike going to the Everett Mall but when in a time crunch I will do so– This time it was horrible! I run into Macy’s to find a bra to wear with a certain dress. I was never asked if I needed assistance and when I realized that they did not even carry my bra I asked the clerk what my sister size was. When I told her my cup size she repeated it and was snotty and rude. Anyhow, I tried one bra on and the older lady had to assist me in zipping the dress up. Long story short– bra did not work — lady broke my zipper and I headed to Nordstrom’s.

Right before the holidays I went to Macy’s for the purpose of buying a piece of Fiesta ware as a present. I found what I wanted and took it up to the salesperson, she rung it up, put it in a sack, that the dish barely fit in, and handed it to me. I looked at her, and said. «I’m hoping that for $ 43.00 you are going to wrap that in tissue.» She just stared at me like I had lost my mind. So I said, «I would like it in tissue, in case I bump it or something», she said «If you bump it the tissue isn’t going to help you» I gave her my best «stink eye» look and she took it and wrapped it up-didn’t do a great job, but whatever. I was shocked, I have always had good service at this particular store, and was amazed at her rudeness. I realize it was the holiday season, and having worked retail in the past, I know it can be hectic. But there was no line, it wasn’t busy at all. I think this gal needs to find a new line of work… or Macy’s is just not what it used to be.