Lithia Nissan of Eugene

I came in to get an oil change, tires rotated and fluids checked. The person working at the service center changed my oil but refused to rotate the tires. He simply said he «didnt want to». Who says no to a customer? Incredibly bad service. I now have to make time and go elsewhere to get them rotated. I can certainly tell you I won’t be coming back here and it’s a shame because this is where I bought my car.

I don’t normally leave reviews but the experience my wife had with the Lithia Nissan service department was so terrible I had to share. When our Nissan Armada started having braking issues causing the anti lock feature to engage during normal driving we took it to our usual mechanic, who is not at Lithia, who told us it’s a common issue most mechanics are aware of with a simple fix, plug it into the dealer computer and update the program on the ECU. He even printed off the service bulletin with the specific code to make it easier and sent us to Lithia as they were the only ones with the computer that could reset it. So my wife made an appointment for 8 in the morning so that she could beat the service rush as she would have our 2 year old with her. After dropping our Armada off 15 minutes early she walked with our son to her moms work across the street and the service representative was to call her when it was complete. After waiting almost 4 hours she decided to walk back figuring they misplaced her number. After asking the service rep how the repair was going he said, «after seeing you leave I figured you didn’t need it done right away so we’ve been pushing other jobs ahead of you». My wife kindly explained that she left to keep our son occupied, who was at this point way past nap time and out of control cranky, and the reason she made the appointment was to be done early. Now the service rep seemed irritated, like she was inconveniencing him, and explained that they had never heard about this service bulletin and now don’t even know what to do to service the car because they can’t understand what exactly the problem is. After some not-​so-​friendly back and forth he called up a technician to push our car through. 5 hours later, with a screaming 2 year old and a $ 180 bill to plug a computer onto our car, my wife leaves the dealership and wouldn’t you know, the problem wasn’t fixed at all. It’s worse than it ever was before. Thanks Lithia.

If I could have done less than 1 star, I would have. Absolutely horrible experience with #LithiaSucks so far, and it’s not over yet.
I bought a 2014 GMC truck from them and was pretty happy. 5 days after I bought it, however, I had a trouble light turn on, the cruise control stopped working, and I discovered a leak inside the cab from behind the dash after it rained that got my foot wet. Called them the next day & said I’d be coming in and could they find out what was wrong and fix it (60 day/​3000 mile warranty) and the sales man (James Hunt) said they’d be ready for me. Turns out, the mass air flow sensor was bad, so they ordered it & I made an appointment to get it replaced. They said they couldn’t find any leak.
On the day of the appointment, I stopped first to get something at a store. Went in, made my purchase, and came back out. Pushed the button on the key fob to unlock the door and nothing happened. Unlocked it with the key, got in, and it had zero power, nothing, zip. Called them and told them what had happened, and they said they were going to send someone out with a jump box. In the mean time, I returned something that wasn’t going to work for me, returned to my truck, and now it wouldn’t even open with the key, so when the guy with the jump got there, he had to call someone else to come out and break in to my truck. With the jump, it fired right up; no waiting for the battery to charge or anything.
Drove it directly to #LithiaSucks, they hooked it all up, and couldn’t find anything wrong; battery was fine, no draws anywhere, but they were getting codes from many different areas reporting low voltage. They kept it over the weekend, but couldn’t get it to happen again, so they gave me my truck back and said it was fine.
I went on vacation and drove it to Idaho. Everything was fine until I went to a friend’s house. I shut down the truck, got out, and tried to lock it with the fob, and it was dead again. Had to have my friend jump me in order to start it. I took it to the #LithiaSucks there, and they tested it again and found nothing again. Told the Eugene #LithiaSucks about the experience as well, and got an «Oh, ok» response.
The last straw was after working a 12.5 hour shift and getting off work at 12:45 in the morning, in the rain, and it wouldn’t start again. So, here I am, running around in the rain, at 1am, trying to find someone to jump me. I’m really not happy now.
Went back in, dropped the keys on James Hunt’s desk, and told them that I was done with this truck. After talking to someone I assumed was in some kind of management position, James Hunt and I went out and found 2 other trucks of similar year & features. After driving both of them, I chose the one I liked better. Then is when James Hunt told me that I’d have to finance an additional $ 8000 in order to get into one of these trucks. I said wait a minute, this isn’t about you making more profit off of me (besides, I couldn’t afford that much more money), this is about customer service, and standing behind what you sell. James Hunt informed me that wasn’t going to happen.
So, next, I said that we could just cancel the loan, and they would take the truck back. James Hunt said that they «couldn’t do that either because the loan had already gone through the bank.» So I looked right at him and said, «So I’m stuck with it?» and James Hunt replied, «Yea, you’re stuck with it.» I couldn’t believe what he had just said!
Currently, I’m driving a rental car while they check my truck out again. They’ve had it for the last 9 days, and I haven’t heard a peep from anyone over there.
So, the way I see things, I’m «stuck» with a defective truck, that could decide not to start at any moment and has a leak every time it rains, #LithiaSucks isn’t doing much of anything to make me satisfied, let alone happy, and I’m being treated very poorly.
AVOID #LithiaSucks AT ALL COSTS, OR ELSE IT’LL END UP COSTING YOU!

Bought a three year old Rogue a few weeks back. I love it! They’re letting me drive a new model while mine gets a few scratches repaired. I was nervous I’d like the new one and get buyers remorse but it turns out the older model suits me better! They’ve been good about fixing dings and great about all my questions. Jordan was a treat to work with!

I just bought a new car from James Hunt at Lithia Nissan. No, really, I just bought a car. Like 2 hours ago.
My mom and I went in a few days ago looking at a Nissan Versa. James met us right as the store was closing and never made us feel like we had to hurry up. Quite the opposite. He took us on a test drive, told us to take our time, and made us feel 100% comfortable. We weren’t prepared to buy anything right away and he didn’t push us to. He did ask if there was anything he could do to sell us a car that night, but never did I feel pressured. And once we said no, he never brought it up again.
He was off for the next few days, but knew that we were trying to make a decision quickly, so he agreed to come in on his day off (no, seriously, on his day off) if we wanted him to just so that my fiancée could test drive the car. Again, no pressure to purchase. So tonight he did, indeed, come in on his day off. Fortunately for him, we were ready to make a purchase. The process — that I was dreading by the way — was so easy. There was some waiting, but it wasn’t excessive. We were able to come to a price that I could afford on a slightly better car, the Nissan Sentra.
I would never work with anyone else on a car purchase. And, no, I’m not getting a portion of his commission for writing this review. If I were in the market for another car, I would call him and only him. He is no pressure, consistently truthful and upfront, and seems to be a genuinely nice guy.

I have often said «I should Unilocal that» but have never followed thru– until now.
My husband and I had an unsettling experience at lithia Nissan today.
When it came time to negotiate terms we were told that unfortunately our credit was not as good as anticipated and due to that fact we were expected to make a down payment and carry a higher interest.
I was devastated but not about the car. I had just been told my score was 200 pts less then it should have been. My first fear is that I had become a victim of identity theft and some one has run amok with my credit. After several minutes of being shown what our payments would be with the bad credit and us in shock over the bad credit the manager comes out to tell us it was just a joke between him and his employee and our credit is great. How do you go from just «joking» to writing up higher interest rates and down payments?

Good service.

Having come Litha Nissan of Eugene originally to service my Nissan Xterra, I walked away coming back home instead with a brand new Nissan Frontier and I have to say that I’m extremely happy with the puchase. Going in for service as well as experiencing buying a car, you could say that I’ve just experienced the best of both worlds from Litha Nissan so I’ll be breaking this down in two parts… The Service and The Sales
The Service:
It was my very first time taking my vehicle to be serviced by Lithia Nissan of Eugene due to the one in Coos Bay being closed. Once I arrived I had little direction as to where to go but it was easy enough to locate the Service Department. I met with Ken who happily helped me out with my Xterra. I explained the problems and what needed (or what I think needed to be done) but for some problems, he can already explain on the spot for example my «screaming brakes», which I found at the time, is just how the material was made (my Xterra was an 05) and in turn saved me money and unnecessary services. They are well beyond the expectations I get in customer service and I’ll be coming back to this dealer for maintenance…
BUT… little did I know that I was going to leave with a new truck…
The Sales:
I was curious to see if they had a certain vehicle in stock and sure enough, I was helped by a salesman named Isaac. I was happily escorted right to the vehicle that I wanted and more surprisingly I didn’t have any of the «sit tight here while I look into our stock» and suddenly the saleman dissappears. Instead I was brought out and was directly lead to the Nissan Frontier, the specific model I wanted and color too. None of this «hide and seek,» or «maybe it might be on this side of the lot,» he knew exactly where the vehicle I wanted was and better yet, I didn’t hear him at all spouting random facts about the truck and best of all, I didn’t feel pressure from him, he simply waited as I checked the Frontier out to see if there was anything I needed to ask. He brought the truck out and we began the test drive, and it was during that time I asked most of the questions in regards to the performance, options, and electronics. He answered each very professionally and was knowledgable on most, if not, all of the questions. The negotiations soon after went fairly smooth but it was at that point the waiting came in which is normal I guess for any car buying experience. I’m happy to say that it was during the price negotiations that I didn’t even have to negotiate a lot, the dealership didn’t high ball me with an extremely high price that I couldn’t afford and they worked with me in getting offers that Nissan had at the time (1.9% APR for 72months). Everything just worked out so well in the end with the trade-​in offer being above Kelly Blue Book value as well as the price of the truck, I couldn’t resist the deal so I shook on it and voala! I had myself a new truck.
The Big Picture:
Overall, Lithia Nissan of Eugene is aiming towards a better environment towards customer service and it showed during my visit to the dealership. Previous dealerships (Petaluma Ford, Independent Used Cars) that I have encountered and bought from all took advantage of the fact that I was new to the scene and could pressure me into getting a new vehicle but at Lithia Nissan it was quite the opposite. Not only did they give me complimentary service for the Xterra since I was buying a new vehicle from them (and the fact I was trading it in anyways), I was also treated very well and the salesmen helped with any issues that came up and in the end, I came out happily with a new truck that for the first time, I didn’t feel like I regret the purchase because I was pressured into buying. I would surely recommend Lithia Nissan of Eugene to anyone who is interested in a new or used Nissan vehicle or even just for the service for a vehicle already owned.

Great customer service when it comes to getting your car fixed. Not sure about buying from them but I always get what I need done at a price much better than most other places offer. Surprising for a dealer. My car will always come back to this Nissan dealer to get its maintenance.

We were looking for a (pre-​owned) Volvo XC-​70 and saw one on
from Lithia Nissan of Eugene. We made an appointment and met with James Hunt, a very professional salesperson. Upon the initial test ride, the car pulled pronouncedly to the right. James ran it through their shop and said it was fixed — that the problem was low tire pressure in the front right tire. Went back, took it for a ride, not fixed. Back into the shop, now the rear tow was out, and they said they fixed that. Clearly, the first time through they rushed it in the hope of a quick sale.
Next day, primarily because of the lack of faith in their service department, we took the car to a local garage with 30 years of experience working on nothing but Volvos. A couple hours and $ 90 later, the car was diagnosed with a variety of relatively minor ailments. Mostly fluids that needed to be changed (the transmission fluid was BLACK instead of red, etc.), but also there were other minor problems for a total of about $ 600 in parts and about $ 800 in labor. I took the itemized diagnostic estimate back to the selling dealer, and much to my surprise, after James (presumably) went to his sales manager, I learned that they were completely inflexible in price. They did not even offer to do any of the work themselves. Their attitude was basically, take it or leave it. So Iwe left! They were asking several thousand dollars above what the condition of the car warranted (ever see a used car in Excellent condition? Me neither.).
I can only presume that they were not going to fix anything at all, keep the same inflated price, and eventually find some fool to pay the ridiculously inflated price.
My advice — be wary of buying a pre-​owned car from this dealer. By the way, before we went in, I looked on the Better Business Bureau site. Lithia is NOT a member, and in the past several years has six complaints, ALL UNANSWERED. My conclusion is that here is a dealership that truly does not care if you do business with them or not.

Great dealership to do business with! I saw a car on autotrader and gave these guys a call. I started talking to James Hunt about a certified used car. We worked out a deal over the phone and then I flew out to Eugene from Orange County, CA a couple of days later to pick up the car. James was at the airport to pick me up right on time. We drove back to the dealership and had all the paperwork done in about 2 hours thanks to a couple of follow up phone calls I got from James.
The car was in great condition. They gave me a car fax and another car report on the car. The final price was within $ 20 of the estimate James gave me and they even threw in some cool Nissan gear! James had the car washed and detailed, oil changed and half a tank of gas when I arrived.
Again, I can’t say enough about James. He even called me on my drive home to make sure I was doing okay. I visited a lot of dealerships here in California looking for the perfect car, but the service I got from James the salesman, Ryan the sales manager and the other staff at Lithia Nissan was way beyond what I expected. Personable, honest and professional… Expect a good deal and great service here.

I bought car from this dealer. Soon after driving the Nissan Maxima of the lot, I found that the car had a strange noise from the dashboard. I repeatedly called the dealer without single return call. It’s amazing how these place function that how soon they forget a customer after he purchase a car. If you’re thinking of getting a car go some where else.