Tri Lu’s Nail Salon & Spa

I had a really good experience here. It was one of the best gel manicures I’ve had. My pedicure and manicure are still on after 2 weeks.

Pretty cool staff. They were nice and they spoke good English. Not really used to that in nail salons. They usually are speaking to their co workers in a language I don’t understand. My nail lady did a good job, she took her time and gave me attention very sweet.

Unapologetic Dan at the front could not accommodate us even though there were more than 4 open chairs. He quickly cut us off and said there were no openings today. For such a busy, impacted location you’d think they’d have all the chairs full to get as many customers in as possible. We found another nail place that made us happy we didn’t settle for Tri Lu just because of location. Go somewhere else.

I can’t review this place for the quality nail service, but I can tell you this place has the worst customer service. We walked in on a Sunday morning a little after it opened for 2 manicures/​pedicures and the guy sitting at the front desk was not helpful and very rude. He did not even look up at us to greet us and when we said hello he looked at us as if we were bothersome and still did not say anything until we asked for assistance.
We did not have appointments, but it was not busy at all & there were only a couple customers & staff just sitting around so we asked if we could get mani/​pedi for 2 people. He just looked at us for a moment and said no. We asked if we could come back later and he paused looked up at us again & said no. It’s understandable if they are busy/​all booked up for the day but regardless you would think offering other appointments and welcoming new potential clients is important to any business.
Having read some of their reviews it seems like this guy doesn’t have the best customer service skills & we didn’t miss out by not getting our nails done here…
Would not even consider going back with an appointment.

Sara is THE BEST at eyebrow threading! I only let her do my eyebrows at this point. She never takes off more than you want and really listens to how you want them done. She used to work at eyebrow bar next door but she was never there enough but now she can work 5 days a week at the nail shop (t-​sa). She’s amazing! And the shop had a discount card that you can fill up and eventually get a free service or $ off-​I forget which one.

This is a great place! I tried them for the first time today and I was really pleased. I really like how they ask your name for the appointment but then use your name when talking to you. Kimmi did my pedicure today and she was great! I will be coming back!

I’ve been going to TriLu’s for 10 years and can’t imagine going anywhere else. I was reviewing some of the 1 star comments others have posted and want to address the whole «Dan» issue. If you’re looking for someone to kiss your ass, this is not the place. Dan is a business man who runs a tight ship and is mindful of timing so that customers with appointments don’t have to wait and he won’t book appointments late in the evening out of respect for his technician’s time and family life. If cleanliness, professionalism, consistency, and superior products is important to you, I challenge you to look past Dan’s «curtness» because there is a lot of talent in his salon and they hold themselves to a very high standard.

The owner of this place is the most rudest person I have ever dealt with. I called to schedule an appointment, he asked me what time would I like to come in I told him that 6:30pm worked best for me then he asked me what services and I told him a full set with a pedicure. He then said that the time and services I wanted would not work. I told him that I’m sure I can make it an hour earlier than I had told him but that I would need to double check with my boss to get off early. He then said well ok but 5:30 is that latest you can make it, then asked me anything else? So I told him my sister in law was also coming in for a mani and pedi. He then said you know you are asking for a lot of services and you don’t even know if you are going to make it. I was baffled! I could not believe he just said that, does he not want the business?! (I get that he was just trying to secure that I was not going to miss the appointment but maybe from now on he should ask first what services ppl want and then ask what time do they want to come in because he can say sorry can you come sooner because the services you want won’t work at that time.) I told him that he was being rude and to book me and my sister in law for 5:30 because we will be there. He then said ok well if you don’t make it are you going to pay me $ 80? I told him the only reason I called to book an appointment with your place is because a friend had gave me a gift certificate from there for $ 40, but with that attitude and how rude he was being I do not want to go there.
My sister ends up calling him back because she wanted to know if the gift certificate was going to waste since she knew that I would not want to go there, he told her that the certificate is non refundable and then hung up on her! She called him back and asked him did you really just hang up on me and he said you know what bring me the certificate I will give you the money back and hung up again. If you are still reading this the only good thing he did was give us the $ 40 for the gift certificate but he has lost a future costumer or more I know none of my friends and family will ever give this rude man business!

This salon is a great place tucked away under the AMC. The staff is nice, the place is cute, and the prices are ok. HOWEVER the front desk man is a complete ASSHOLE. He has altitude, he is RUDE, and he is AGGRESSIVE. all for no apparent reason. He really doesnt have a nice cell in his face to even fake it! If it weren’t for the nice smiling lady who was standing next to him I would not have stayed for my appointment. If you can breeze through the RUDE and accusative conversation with the front desk douchbag like me then the place is right for you!

Tanya is amazing and will free hand a design for you based off of an idea or thought. The salon is extremely clean and well priced for the professional and pristine service offered. The staff is friendly, sweet and up to speed on the latest and greatest trends. Def a family style type of salon that you can go to forever. Highly recommended

Made an appointment for myself at 5:45 today. When it was around 5:20, Dan called me and said they were running a little behind and asked if I could come in at 6:00 instead. It was no problem for me and I appreciate him calling and telling me ahead of time. I came in with my fiancé and Dan even asked him if he was interested in a service too since he was waiting for me anyway, which was nice. He also thanked and apologized to me profusely for the little wait since they were so busy today. Avy was my nail tech and she did a wonderful job with my gel manicure. She was very attentive and friendly. Oh and her hand massage at the end was absolutely lovely.

Sara did a great job on my eyebrows. I am happy with the shape and will return.

Not sure who manages this Unilocal page, but the man working the front of the salon said they are not associated with this Unilocal.I went in today for a fill and was told that unless another customer decided not to come back @330 then I could get my fill. (After waiting for 10 mins or so) the customer did come back and I asked the man attending the front why the Unilocal page says no appointment needed. He said he didn’t know because that’s not their policy and I needed to come back another day. After explaining I was here from out of town, he did not try to accommodate me at all and brushed me off rudely. Would be great if someone could update this to read that they only accept appointments, such an inconvenience.

People need to give this place a chance. Every time I come here I get helped right now. I get the ideas I want talked through and planned out. I came in today for yet another time and was helped right away. A friend had told me to go to another place. The women did such a horrible job! I was so happy to come back to the place I trust and have them fix my nail design immediately! I’m so excited to show my nails to everyone.
Long story short, we all expect customer service. But it’s a two way street. You can’t expect it without giving some respect back. I respect these people, I ask them how they are and I truly want to know that the lives are happy.

I love the way my nails are done when Kim is available to do my nails. She is very careful and truly listens to what you want. She makes small talk with you without overstepping her boundaries, which makes me feel comfortable, and not awkward at all. As she’s working, she’ll ask if you are satisfied with what’s being done so far, and if anything needs fixing. She genuinely cares what you think, because, of course, it’s your own fingers! Each time I’ve come in for a gel manicure, they’ve lasted at least 3 weeks, which is highly impressive considering how much I abuse my nails.
It is true with all the other reviews, though, that the owner/​front desk is very rude and curt. I heard him taking appointments on the phone and there is no way, I would be in there if I had to hear that as my first line of contact. Beside, all he does while his employees work is watch music videos and browse YouTube. Really? Keep the workers, find new management. If not, change your ‘tude.

I love this place. They’re do great. Thanks a lot for my smile after. Tanya and Kimmi are awesome.

Ever since I moved to Emeryville a couple years ago, this has been my go-​to place for manicures and pedicures.
Overall, the place is clean, the prices are decent, and I love that it’s located right in the Bay Street mall. The technicians are attentive, detail-​oriented, and willing to advise on current trends when I’m indecisive about what color to choose — which tends to happen pretty frequently with me, because they have a LOT of color options.
Word of advice: if possible, schedule an appointment. It’s not necessary; in my experience, they’ve been able to accommodate me if I walk-​in with very few exceptions (i.e., when I enter the salon 30 minutes before closing the Thursday night before a long weekend). However, if you want guaranteed service, it doesn’t hurt to make an appointment or at least call ahead a few minutes before you come in.
I took away one star because management (and, at times, the service in general) can be a bit off-​putting. While the technicians are good at their craft, it tends to be hit-​or-​miss whether or not you work with someone who has a warm and bubbly personality. For me, though, that isn’t necessarily a deal breaker: maybe it’s the introvert in me.
In sum, decent place! I haven’t yet walked out of Tri-​Lu Salon unhappy with my manicure and pedicure, and I’ll continue to visit while I’m in Emeryville. :)

Owner was nice despite the reviews on Unilocal.Went in as a walk-​in, they saw me right away. Yen was awesome, very detailed when it came to doing my pedicure and gel manicure. Everything looked clean. The only thing I could say was that she was a little hard on my foot message. Prices were reasonable $ 56 for a pedicure and gel manicure.

I stopped here to get my nails done day of wedding. Even though I read the reviews. Stupid me. It was right next to my hotel and I didn’t have time.
So the guy in the front is typical Asian dude. What do you want, what time, give me your money. Not friendly at all unless he knows you. He sat me in the chair to the right. Old lady. Don’t go to her. Shakey hands! I complained that the French tips that she was gluing were to short. She said something in Vietnamese to the guy, he explained that she wasn’t done (not my first set of nails I’ve had in my life dick!) And that I have to wait. She proceeded to put the powder on. Yeah she skipped cleaning my nails and pushing back my cuticles. She did one hand and said look! See, it’s my job! I know! (See her job pictures). By then I ran out of
walk out to find another nail joint. Fuck it. Deal.
Cost me $ 37 for French tips. He most I’ve ever had to pay… no tip. She needs to retire and keep watching her kdrama shows (what she was doing when I got there). Ps. I love kdramas.

First timer!
I came in the salon around 6:30 (they close at 7) without an appointment and they still welcomed me in. I was very satisfied with the salon’s ambience and of course their service. Kimmi did an amazing job with the gel polish and I love how they have such a wide variety of nail polishes! I’ll definitely come back again!