Sleep Train Mattress Centers

Bought my first bed from here got a great deal on a king cal, if you thinking about buying a bed go here they got the hook up. And get customer service too. Freddy was hella cool gave me a great deal and was very nice, Good people. Oh and they do free delivery and set up. If you go talk to Freddy will take care of you

Sleep Train thanks for the bait and switch. I will never purchase another product from you again. Your Emeryville store has lied to me 3 times regarding the bed and bed platform I purchased from them. The Sales person April should be fired for selling me on a platform base, then at delivery had the wrong base on the invoice. I was told they don’t make my base anymore and assured me the base I was delivered would be fine even though it had none of the features I bought including a bar to keep the bed from sliding off the base. After having to push the bed back into place every night I called and spoke to April and mentioned this to her and she assured me it was normal. Lie number 2! The men who came to flip my bed told me this base would never work with my bed and that they did not stop making the base I originally bought. That was lie number 3. They are calling the district manager to get me a new base that will work with my bed I I assure you they better do this quickly as I can type up negative reviews of their company all day. As a disabled person a good bed is imperative to my recovery and if this bed issue is causing delay in my recovery I will call my lawyer! Do not purchase a bed from these bottom feeders

wow, run!!! 120 return is B. S … tried to return our mattress after 30 days they told us there was a stain and would not take it back… a stain!!! we had them bring it over set it up and right after we put a mattress protector on thats it. the stain was a black ground in hard to really see stain, i missed it when they dropped it off,
so now we r stuck with a mattress we dont 100% like because i missed a spot
i’m so upset over this we r talking about a $ 5000 top of the line mattress, and we were going to exchange for a different mattress and head board.
go to macy’s

The store manager, Cynthia, was Awesome! I came in on a Saturday frantically looking for a mattress that could be delivered on that day. She was very helpful and I purchased both a mattress and box spring and was in and out of the store within 20 minutes. The delivery guys showed up early which was fantastic and set up the mattresses very quickly. I highly recommend this Emeryville location.

Came looking for a reasonable deal on a king-​size mattress. Found it here, easy to park, nice informed service from Cynthia. Glad they help support foster kids!

I really appreciated how the salesman Marcus Washington helped me with picking out my new mattress. I never bought a tempur-​pedic matttess before but it felt so good laying on it, and Marcus told me of his own experience with that particular brand, so I was confident in my choice. Hopefully I have plenty years of good sleep. Thanks again to the salesman for taking the time out to help me choose something good to sleep on

Our experience at Mattress Discounters was positive in every way! I was dreading the whole shopping ordeal, but going to MD was actually, well, fun. Our salesperson Zack was extremely knowledgeable, easy-​going, and just all-​around professional. He gave my husband and me all the info we needed to balance cost with features, and then stepped back to give us privacy to talk things over. Absolutely no pressure. We thought we’d be visiting several stores, but we felt ready and bought right then. Plus the mattress delivery was just as professional – on time, quick, neat setup, polite folks.

The bad: unfortunately, you don’t know if the well-​trained in-​house deliverers are coming to your home, or nice but poorly trained contract guys (who are also probably underpaid and making too many calls a day.)
The good: everything else. In-​store salespeople nice, knew products, listened to what we wanted and guided us to the best product.
ASK FOR THE COMPETENT DELIVERY GUYS.
–then your experience will be 5 stars!

Marcus was friendly and professional. Showed me only the kind of mattresses I preferred. Purchased a comfy mattress at a great price. Great experience in the showroom!

With free delivery and a free frame, it had the illusion of a great deal but the prices were pretty typical. Should have skipped out on the box spring and saved myself $ 200 to buy an ikea bed frame.

Buying a mattress from this location was as easy and effortless as it comes. I walked in a week ago and was helped by Zachary, who was very friendly and helped set me up with the perfect mattress set for me. I had my mattress delivered to my apartment in Alameda this morning, delivery and set up for free and it was all set up within 10 minutes. The prices are great, and staff was very friendly! Very happy

I hate shopping for Mattresses, I mean I put it off as long as possible. But it finally became apparent that when part of the box spring was on the frame and the other was on the floor. It was time. I went into several different stores and laid on, rolled around on and napped on several different mattresses. I was not happy with the feel or the price. A friend suggested I go to Mattress Discounters. I walked in and first I noticed a difference because after Khalil greeted me and I said I was ok, just looking he left me alone. Wait, ok I might need some help which he provided with expertise he didn’t make me feel like he was on commission. I don’t know if he is or not, but I didn’t get that impression. He didn’t try to up sale me or anything. I ended up buying here and got the finance I needed. If you need a mattress go see Khalil Nazihu here he did a great job and if I need another mattress I will definitely go back.

It confuses me that Khalil has so many positive reviews on here, because he gave me the weirdest vibes ever.
First, I went in in the late morning, and no one was in the store except a man who’d been loitering outside the store who walked in at the same time as me. This guy must have been told to watch the store, because he mumbled something about the employee coming back soon, and he kept telling me I could take a look around and lie down on the mattresses. I finally told him I was just going to wait until someone came back. My new friend and I sat in silence on beds on opposite sides of the store for twenty minutes. Just as I had convinced myself this guy had murdered the employees and I was next, I got a phone call so I swiftly left the store with plans to return later that day.
When I returned, Khalil was there and was very unapologetic and acted as though abandoning a store and leaving it wide open with some random guy off the street supervising the store was a totally normal thing people do.
I had previously chatted online with someone from Sleep Train about deals with free bed frames included. That employee made me a «wish list» for 10% off a mattress set and a free frame. I then saw a Veteran’s Day special on Unilocal for a Serta mattress set for 397. I brought these both up to Khalil and he immediately agreed to give me both deals, but not because he cared about getting me the best deal, but because he wanted me to get out of the store and stop interrupting his clearly very busy day. I found myself saying «I’ll take it» without even asking about any other deals because it was so obvious he wanted me to leave. The whole thing took probably five minutes, but it seemed like the most exhausting five minutes of Khalil’s life, because as we sat signing the paperwork and such, he kept sighing deeply during his rehearsed speech where he told me several times, «don’t get any stains on it.»
He told me it would be delivered the next day, but right after I left I remembered seeing something online about free same-​day delivery if you order by 2pm (it was 1:45). I had been on an air mattress for nearly two months and needed a real bed ASAP. Well, apparently, that is a Sleep Train-​specific feature. As Khalil put it, «THAT’S WHY WE’RE THE DISCOUNTER. IF WE HAD SAME DAY DELIVERY, OUR PRICES WOULD BE HIGHER LIKE THEIRS. THIS WAY WE CAN PASS THE SAVINGS ONTO YOU.» Ok, I get it, Khalil.
Three stars because I did get a good deal on a pretty comfortable bed, it was delivered in the morning like I requested (or like Khalil begrudgingly requested), and the delivery guys were great.
What’s the deal, Khalil?

Let me just say that Khadisha is the best sales person I have ever encountered. Professional, patient, helpful, caring and absolutely never pushy. This place has a wide variety of beds, good quality at a decent price and they are always having sales but what is most important is that they have highly qualified employees like Khadisha. My husband and I went in here looking to replace our old ikea mattress. We both suffer from back problems but are on a budget and Khadisha took her time to answer all of our questions, showed us various beds, explained everything and worked with us to find the best option available for our price range. She was so helpful and didn’t push anything on us. We had a great experience. Definitely come here if you are looking for a good bed at a good price with excellent customer service while doing it and ask for Khadisha!

The store manager at Emeryville and the regional manager called and left me a message a few weeks ago. i called the store manager back and she told me the regional manager Joe is handling it. i called Joe back and left him a message and have not heard back from him.

There’s a reason that this store has so many positive reviews — because it’s awesome.
My wife and I decided to upgrade our lives and purchase a new mattress. I’m a fireman by trade, so my sleep patterns are terrible to begin with, and our old mattress was only making matters worse. Our best friends recently purchased a new Tempur-​Pedic mattress and convinced us to get one for ourselves. Mattress Discounters was offering $ 300 worth of free add-​ons (we got two pillows as well as an extra mattress cover) with the purchase of a Tempur-​Pedic mattress and 24 months of interest-​free financing with a 120-​day return guarantee.
Kahlil was our sales representative. He was knowledgable, courteous, and not the least bit pushy. He had us in and out of the store in less than 30 minutes with delivery scheduled for the following afternoon.
THE DELIVERY GUYS WERE INCREDIBLE. Seriously, they were like delivery ninjas. They arrived early, were very courteous (unnecessarily wore shoe covers inside our house and were insanely careful around all of our stuff), and were done in under ten minutes. They were absolute professionals.
We couldn’t be happier with our new mattress or the service we received from Mattress Discounters.

The sweetheart & I have been debating on a new mattress. The story of his mattress is. never mind. We came in on a Saturday evening right before closing. The sweetheart was pre-​approved for credit, so we knew our budget as mattresses can get pretty expensive. Being it was about 30 minutes before closing, we discussed the budget and Ernest set us up for pricing and the mattress we were looking for.
Two other couples came in as well, but Ernest was on top of his game.
Not only did we find a lovely mattress set, but stayed within our budget! Delivery was set for 2 days later and those gentleman (Jesus & Carlos) were the utmost professionals. I wished I could have hugged them when they took the old mattresses away. I would definitely send people to back to Ernest. Way to go Ernest; thank you so much for being the professional that you are.

Wow I used to dread mattress shopping! Ernest made shopping with my new roomie so so easy. I recommend highly!

Good place to get a mattress and lots to choose from. I didn’t know much about buying mattresses and wanted a firm one on a budget. Didn’t realize mattresses were so expensive but they had one my back liked when I tried it out. It wasn’t too cheap or too expensive so I went with it. The no interest financing helps out too and he gave me 10% off. They only carry that particular model of sealy bed at that location too.
One other good thing was that they price matched my low profile box spring so that was pretty cool and saved me a 100 bucks! The sales person Ross, was very kind too.

After 3 years of convincing from my friends and roommate, I finally decided to get a Tempurpedic bed.
The sales people here are very helpful and very very not pushy. They just showed me and my friends that tagged along the all different kinds of Tempurpedic, and also all the features. It was a good experience overall.
Of course, they threw in a lot of free goodies along with the bed I purchased. Given it was $ 3000, I was very happy with the free goodies.
I would definitely recommend this place if you are looking to get a mattress. :)