Lola

First time ever in Lola and will now be last. I bought more than 3 items making me eligible for 50% off all items. One of items was marked $ 29 (I thought $ 24 due to poor handwriting). Item rang up as $ 15.50-half of $ 29 is $ 14.50. I brought discrepancy to associate Maria’s attention. She was adamant that it rang up at correct price due to scan being correct and not the tag I was looking at. I left frustrated because I wasn’t going to waste any more time with her arguing over a $ 1. However, I did take the time to explain that it was poor customer service. She did not agree. In fact she told me that Lola the company would lose money by honoring the price they wrote on the tag. This is completely laughable because we all know the huge mark up on clothes. Furthermore, all the jackets were tagged at $ 59 originally so technically half would be $ 28.50 and then another 50% off would be $ 14.25.
Not happy. Not going back to Lola.

Horrible place, some little boy was trying to peek in my wife’s dressing room, and when I told the manager about it she said it’s ok because he’s a kid and refused to do anything about it. Adding that she has kids and they run and open people’s dressing rooms, and that it’s ok. I (and my wife) will be the one to decide who can see my wife changing, not some manager who clearly has as poor child management skills as store management skills.
I strongly recommend against going here, there changing rooms are very easy to peek in and it’s something they know about but clearly have no plans to do anything about. So, unless you want to get peeked in on, don’t go here. Unless you have kids… then you can do whatever you want, because that’s REAL fair…
As far as their merchandise, they have about 40 items and carry the same stuff for years, so if you’ve ever been before, no point going back.

cute layout (with a spiral staircase near the entrance!) but the clothes aren’t really my style. kind of like forever 21 but pricier.
lola is it’s own brand. i’ve never heard of the brand before, which is fine b/​c i am not the most fashion forward person in the world, although i am picky about what i wear. i like to wear athletic apparel so the clothes at lola are a bit too much for me. i do like jackets and sweaters though, but the none of the materials felt very comfortable. i like biker/​motorcycle jackets, but the materials all felt too flimsy.

Amazing deals here! I just went during a sale where the entire store was marked down and on top of the marked down price you receive an additional 50% off! I was so excited I tried on about half the store. I ended up with a pair of burnt orange skinny jeans that fit me perfectly, black suede pants, maroon leather skirt, a patterned long fitted pcoat, bright green shorts, and high waisted shorts… all for $ 57.50! Beside the great deals I found here the service was excellent! The ladies never left me carrying tons of clothes as I shopped. They opened up a room when I was finished with my shopping and checked back on me every couple minutes asking if I needed any sizes and switching out the clothes I didn’t want. Very attentive. I was very happy with the service and the deals! Thanks ladies!

Sorry. I guess this store is a good attempt but it’s like a broke down F21. Let’s call it F22. The Vegas location was so much better but that one closed and now the Bay Street location one looks like it’s on the verge… picked over merchandise in complete disarray. SMH. I wish they would put us out of our misery and close already.

I managed to show up during the much talked about, everything under $ 20/​everything 50% off with an additional 50% off sale. I actually came here with high hopes after hearing a couple of my friends make some successful finds here, and with the sales and promotions today I thought I’d hit a gold mine. Unfortunately my hopes were short-​lived.
The only word I can use to describe a lot of the clothing here is, frankly, ugly. It really doesn’t help that the selection here is so tiny, and there’s just really not a whole lot to look at. It took me a matter of minutes to feel my heart sink as I looked around, up, and down, feeling disappointed that there just isn’t a whole lot here. Looking around is a bit annoying because at least half of the store’s offerings are hanging way above your head, impossible to look through. If there was anything cute on all those racks, I couldn’t tell you because I’m not 6’3″ nor do I walk around with a ladder.
What I was really interested in were jackets, of which they had very few. I did score a couple of finds, like a decent peacoat, a black purse, and some very cute lime, pinstriped, ankle zip skinnies, but otherwise I walked out wondering what everyone else is raving about. The upside is that I only spent $ 29.50 on everything, because to be honest I wouldn’t spend more than that on any single item I purchased (not even that much…), and I actually am looking forward to making these jeans a part of my wardrobe.
Service here is hit or miss, the girls on the floor were friendly but the cashier was slow and unfriendly, not to mention a bit snotty. I made a trip to Bay Street specifically for Lola, but wouldn’t recommend anyone do the same, even WITH the sale that was happening. If you’re on Bay Street and happen to pop in, maybe you’ll find something. But don’t get your hopes as high as I did. An extra star for the cute décor and façade, and the jeans I scored.
On a side note, I just read a review by a woman complaining that the associates wouldn’t sell her the blouse off of a mannequin that was the only XS left in the store, because according to the marketing standards the XS had to be on the mannequin. Boo hoo. As a retail employee I can sympathize with the associates having to abide by corporate standards; it’s not «false advertising» to have the XS on the mannequin and not have that size in stock or any plans to restock — it means they carry that size as a company, but make no promises it’ll be in stock. Go check another store. American Eagle once took the only XS off the mannequin and sold it to me, while Hollister wouldn’t do the same because of their visual standards. Every company is different.

Absolutely amazing! They had a great sale and Vanessa was GREAT! She was so helpful and nice! Marian was also super help and help my friend with a best! The ladies were awesome, definitely coming back!

I shopped here very frequently during my summer pregnancy for flowy tops and maxi dresses. Didn’t think the prices were too much considered they’re owned by BCBG. If cost is a concern, go during a sale… they have a ton. Good ones too… like additional 20% off of 50%. You pay close to nothing.
So I’m they type who hates trying crap on. I buy it and take it back if I don’t like it. Half off the stuff I bought I ended up giving away due to never wearing at all. I do have a few pieces left. The return policy isn’t all that forgiving.
It seems though that quality has gone down hill. I was trying to buy a coat only to find buttons were missing on each one. I thought I found the one flawless coat… took it home and wore it out only to find that 2 buttons fell off. Boo.
The girls in the store always seem friendly but they are really never the same… must be a high turnover rate. I got on the customer list and was actually surprised that they called to tell me about a sale. That doesn’t happen too often these days.

This place is cute and small. But of course the clothes here are way over priced — which is too be expected. The customer service here sucks. You hardly yet greeted when you walk in and say nothing when you walk out. People who shop here only see the beautiful clothing and could care less for the customer service.

I decided to check out this place after walking by the store many, many times during my visits to Bay Street.
Pros:
–The clothes were cute and there was a huge section for only 12 dollars!
Cons:
— the quality of the clothes wasnt all that great :/​I expected better quality since some of the prices on the tag were pretty pricey.
— customer service was terrible. I walked around the store with no one greeting me. I wanted to try on a dress and the girl who showed me to the fitting room was pretty rude. She was not smiling and seemed like she hated her job. She rudely asked for my name so she can write it on a clipboard to keep track of who’s is which room. At that point, I didn’t even want to try on the dress. But I did. The dress looked good on the rack but it didnt fit nicely. I put the dress down and just walked out of the store.
Cute clothes but terrible customer service.

I wish they had a store in SF. I love this place

Came in looking for cute summer clothes and the girls there helped me find exactly what i was looking for. They are super nice and the clothes is at a very good price. I definitely recommend going in here for some cute clothes! :)

Love this store! Trendy and affordable so it can’t get any better than that.

I guess it’s been too long since I’ve shopped at Bay St., because I discovered Lola yesterday afternoon! I didn’t even know the store name, but walking down the street I was immediately drawn inside by the fun, eye-​catching dresses and tops hanging floor-​to-​ceiling in the shop. Lola definitely has a distinct overall style, but if it happens to be yours, then you’ve reached paradise. My shopping goal was to get some heels to match my graduation dress, but I ended up with three formal-​ish shift dresses. Everything I got was 50% off, which made each dress only ~$ 20, so I couldn’t help myself!
The employees are really amicable, chill with respect to the dressing rooms (I hate it when I feel like my every move is being monitored), and gave me insightful advice about taking care of the clothes. I feel like I could get my entire wardrobe from Lola – hopefully, I will have enough willpower to keep myself away, though the best part is that it’s not too bad on the wallet. Only when I was checking out did I notice their jewelry, which consists of a lot of colorful chunky necklaces and bracelets that would go really well with their solid items. I’m definitely coming back to browse accessories, and probably get more clothes while I’m at it.

My wife says: «this place is a wannabe Forever 21 with higher prices.» I’ll take her word for it.

This is a cute little store on Bay Street. Lots of cute tops, dresses and accessories. I found myself picking up a few accessories for myself. I wanted to try on dresses, but then I might like it too much and buy it. Haha. Next time for sure!
Employees are very nice and friendly. They bag your buys very nicely! They even go as far as folding your scarf in that twisty cute fold. This store is great.

The clothes here are pretty awesome! I would always walk pass this place whenever I’m in Emeryville, until last Sunday. We were walking by and a green shirt caught her eye. I’m so glad that we tried this place out. I love that they have a boutique vibe without the boutique price. You can definitely snag some cute, trendy and inexpensive clothing that not every single other female will be wearing.
One thing I wasn’t appreciative of was the customer service. One of the girls wasn’t very helpful and had a bad attitude, but the other two were fairly nice.
I will definitely return with hopes that I come across more cute clothes and better customer service.

I love the name of this store and the stuff is really cute, but it doesn’t quite fit me. Its super flowy and nothing seems to fit my quite right. I wish I could wear flowy clothes, but they have to fit my body well, otherwise I just look frumpy.
The staff is really sweet and I like their stuff, so I’m a «fan» but I haven’t bought anything from them. Yet.

This is one of my new little favorite stores on Bay Street. This store is so classy and upbeat. I love it. It’s filled with fun and flirty dresses and other clothing.
This is definitely an up to par Forever 21 with better clothing and material. Everything is affordable and fashionable. The store looks like a well decorated closet, it makes me wish that my closet looked like that.
Since it’s winter I haven’t bought any dresses because it’s way too cold. I can’t wait for the summer to come around because once it does I’ll be buying most of my dresses at Lola. For now I’ll just be buying cute tops. I bought two cute tops the other day and I can’t wait to wear them. Their styles are very trendy and the clothes looks like it’ll cost much more but the prices are great. I love it!
I could probably spend an hour shopping in this store. Although it’s a small store there’s a bunch of clothes. I like that the store is very clean and organized. Even though it’s a small store they eliminate cluttering. Unlike Forever 21 and H&M where they just pack clothes everywhere and everything is a mess.
It’s hard to walk out of this store without buying anything. I would actually drive to Bay Street just to shop at this store because it’s so lovely. This store is ideal for young women.

I noticed the signs for the upcoming store several months ago and I had no idea what type of store this would be. Luckily, I ended up going out a little later this past black Friday and noticed they had just opened. When I walked inside, the décor was very cute and the clothes reminded me a little of Forever21 but rather than just being cheaply priced, they seemed to be well made.
The employee’s all seemed to be brand new and very helpful and friendly. One of the girls mentioned that the Store was a BCBG store named after the designers daughter, Lola, and was supposed to resemble her closet. The Fittings rooms were absolutely cute and seemed almost French inspired, the clothing very reasonable priced and it was not as overwhelming as shopping at Forever21 or H&M. This type of store was definitively needed for those of us who are fashionable but can’t afford to pay designer prices.
My only suggestion would be that they played some sort of music. Not just for the customers sake but it really does keep the employees spirits up and helps them stay on their feet longer (from personal experience as someone who previously worked in retail.)
Definitively a good place to check out and I shall be returning from time to time.