Aerosoles

I went to Aerosoles in Emeryville today and not only did they have every shoe I wanted in my size (a 10!!) but the salesperson — a lovely person — made me feel as though my requests were her top priority. i left there with four pairs of shoes. With the 15% discount that Aerosole is giving these next few weeks, the price of awesome, beautiful and unbelievably comfortable shoes was a total steal. I will return again and again to this store!

Had a *great* experience recently at Aerosoles in Emeryville. I went in with a specific boot «look» in mind, and the store clerk Antoinette spent nearly 40 minutes with me trying on different types and sizes, and suggesting styles that were similar.
I was gonna walk out because the boots I was looking at were made of leather, and I’m trying to avoid that… but Antoinette ended up offering me a percentage off … so who can resist a deal?!
In the end, I came out with two pairs of boots for under $ 200, and I know they won’t hurt my feet EVER because of how they’re made. (I almost only shop Aerosoles now!)
My only disappointment was the lack of boots styles for a woman who doesn’t need the extended calf style. I know they’re trying to cater to a larger audience, but there aren’t any sleek styles left for a smaller woman.

I went in here looking for comfortable flats for work. A woman was waiting for shoes to try on, and she finally gave up and left. I found out why it took so long – the clerk spent ten minutes in the back to bring me a pair of flats in the color I hadn’t requested, three pars of sandals, and ankle boots. I tried on the flats, didn’t like them, and left. Another note – I have never been in a shoe store with so little organization. I saw the same shoes on every wall, rather than flats being in one section, sandals in another, etc. I won’t bother going here again.

Super friendly. Bummed that they have closed a lot of their other stores.

My 71 year old mother asked me to take her to purchase some shoes. For some strange reason I just didn’t feel comfortable in this store. The sales lady were very pushy, and when I asked several questions, she didn’t have the answer. (She had to go ask). The only thing she were interested in, were making a sale. I also felt we were being watched as though we were trying to pull a fast one. The other two sales people would go back and forth to the stock room, along with our sales person.
At any rate they were having problems with the computers, and when they tried to ring up my mother’s purchase the transaction didn’t go through, and the sales person had to call to get authorization. And the same thing happened for my transaction, and she went in the back with my credit card, while on the phone getting authorization. At any rate I bought two pairs of shoes and so did my mother.
Word to the wise sales lady, not all African American women use stolen credit cards and try to pull a fast one, or try to shop lift. I am sorry that’s just how you made me feel. :(
No I will not go back to this store. I should have went on line. I guess it’s not to late to return my shoes, I have 30 days.

I went with my best friend today to return a pair of boots that she got for me for Christmas. I didn’t have the original box but she had the receipt. The ladies at Aerosoles were so nice to us. They credited my friend’s account without any questions. We were very pleased with the service we received :)

Everytime I go to Oakland I stop by this store! Love this shopping center

Aerosoles is gradually lacking in quality, and to make things worse terrible customer service, I do most of my shopping online and they would not take returns in the store
Their return policy is very stringent and customer unfriendly. I have been waiting on my refund now for weeks and have been through different cust reps telling me they put it in but I have not seen the refund in my account, one of them actually commented that the last rep must have forgotten to process it!
I have stopped buying this brand even when I see them in stores with good customer service. I cant handle the stress of dealing with the quality of the product and then that of the service
Shame on you Aerosoles, this is how companies lose customers and beign to go down the drain

I always have a disappointing experience here. Even when it’s not busy it’s hard to get service, I don’t even go in at the end of the day but they always seem so engrossed in balancing their register.
Selection wise it’s a little granny-​esque here. Some cute finds though when the sales come on.

This review is mostly for Aerosoles in general, since I’ve never had a bad experience for this particular Aerosoles store. In fact, I give this particular store 4 stars! The sales people are always very sweet and helpful to me, and try to accommodate the simple yet seemingly-​impossible request for normal customer service the sales center refuses to oblige.
I’m sick of Aerosoles and I’m done shopping with them. I agree with Toya J that they used to be comfy but now they are slacking in quality and hurt my feet!
They give you such a hard time to return shoes, and their price adjustment policy is shit. Really. 7-​days in store and 14-​days online? When I spend hundreds of dollars on your brand each year and the boots I just bought are now half the price, I expect a little service in the form of a price adjustment. But the service center tells me instead I have to drive all the way to the store (about 340 mins from me) for the price adjustment they won’t give me over the phone since it’s past 30 days. The store could return and re-​sell me the shoes, essentially effecting a price adjustment but leaving me to pay gas and spend time unnecessarily! I know this isn’t REI, or COSTCO, or Nordstrom’s but really. I’m just done.
And here’s a tip for everyone: if you get a merchandise credit in the form of a card, maybe from the store after returning your shoes 30+ days after purchase, You can’t use the card for an online purchase. But you CAN MAIL in the card to central Aerosoles with your next order and they will credit your CC. Again, more work for you (their favorite thing) but you get your credit back at least!

The gal that was in the store was cool and it seemed they had a flurry of customers because there were opened boxes of shoes all over the place. Minus a star for not carrying size 5 shoes at all.

First, let me say that I’m sick of Aerosoles shoes; period!!! It sucks that I when I choose to shop online that they send my shoe from the San Francisco or Emeryville (or any other store that has the shoe); why do I pay for shipping when I can just drive to the store. I thought that I would be getting my shoe brand new from a warehouse! Which brings me to my next point why this particular store sucks even more!
I go to this store looking for a pair of shoes, because as everyone has said and I agree, the shoes aren’t true to size anymore and you must try them on! Finally, I find a pair of sandles from the display and it just happens to be my size, so I try it on and it fits. I then ask the dim-​witted sales girl if I could purchase a pair of these shoes in the size that I need; she goes to get the match of the display shoe in the back room and puts the display shoe in the box and is ready to sell me the shoes!!!
I asked her for a «fresh pair» as I didn’t want to purchase the display that everyone has tried on and stretched out– she states that this is the only pair left. I told her that I will go online to purchase the shoes.
Then I remembered, that when I purchase online that more than likely, I would be getting the same exact pair of shoes that the DWSG (dim-​witted sales girl) tried to sell me, as Aerosoles sometimes ships from the store that has the size in stock!
I’m through with Aerosoles (for a while at least) and will be returning all of my shoes back to Aerosoles because they are killing my feet! They used to be so comfy, but lately they suck and I will be switching to Cole Haan! And yes, I have my receipts, and if it’s passed 30 days, I can have store credit and will give them one final chance to redeem themselves and MAYBE I will change my review!!!

I had a great experience shopping at this store on Bay Street. There were three employees on the clock at the time and all of them offered exceptional service. I must’ve been in the store for over 30 minutes as one of the service staff tried to find the right size for one of the boots on sale right before closing time. The brand is good and comfortable but in this day and age it’s all about the quality of service and how they made you feel. Good job to the employees in this store and keep it up!

While I love the brand Aerosoles, I would rather drive all the way to Marin than deal with the dingbatty staff at the Emeryville location (hence, the 3 star rating).
Rarely do I feel so underwhelmed by staff that it would make me log onto a computer and leave a halfhearted review – not about the product but the staff.
So you say, shop online — well, these days the Aerosole company is adjusting their sizing, so when you normally wear a size 9, the shoe you try on requires that you buy an 9 ½ to get the proper fit. In another shoe by the same company size 9 does fit.
Regardless of loving the product, I think I will just drive to Marin and buy my shoes from that store where the sweet young man who works there doesn’t demonstrate the dingbatty-​ness that flies around the
E-​ville store.
So sorry-​especially with gas at $ 5/gallon-I’d still rather drive!

I looked at aerosoles online, because they tend to be a relatively comfy fit for me. Seeing some styles I liked, I went to this store. I never buy shoes online, because I need to try them on to see if they feel good. Well, although this store is only aerosoles, they didn’t have any of the three styles I found on the website. Bummer. Shouldn’t they have all of this season’s styles in a store that is completely devoted to this brand? It wasn’t like the store was packed full of shoes or anything… very limited selection for a shoe store.

Walking around with visitors at Emery Bay I spotted knee high black boots with a sign saying «Now in size 12». I was thrilled — Ive been trying forever to find a pair in my size. But, I was also wary because everytime I have ordered a pair they have turned out to be wide enough in the calf area to fit an elephant, or two. I decided to take a chance and the 11s fit! I might take them in a bit, but if not they work. And they were on sale for $ 60. Thats a steal. I was stoked.
Then I spotted another cute pair of shoes, a bit pricier but adorable. I tried those in 11 too and had total success. On top of it all the salesgal was a peach — very patient and helpful and even honest that another pair of knee highs probably were not made right for being taken in.
So, why the two stars? Because one of my lovely new shoes has the insole misstiched. I am wearing them today because I didnt notice at first. I called about it and the gal at the store today is HORRIBLE. Put the phone down (not on hold so I heard all her lovely conversations) forever. I finally called back and she gave me a hard time for not waiting long enough. Turns out there are no more in my size. No offer to order or ask another store. Just nope dont have them. So then I said so I have to just return them. Not if you are wearing them. Great. I can understand not returning shoes taht you just dont like when they are worn but they are defective. Crummy customer service.
I was all set to five star them, but nothing is worse than being stuck with defective shoes and lousy attitude from the staff.