Verlare Cleaners

Very professional, kind staff. Prompt and top quality service. This cleaners stands head and shoulders above the rest.
The storefront is clean, and there is always someone ready to assist you, even with getting any items out of your car for you if you need help. A+ service and product!

I’ve never been a fan of dry-​cleaners, especially after a number of issues with some cleaners in Western Springs and Hinsdale.
But Verlare really stands out when compared to its local competition. I’ve always been thrilled with their service, especially from the manager Rob, and their attention to detail when I’ve pointed out specific stains on the clothes I’m giving them. I recently brought over in a few Fall blouses with food stains that I was skeptical could be rescued. Lo and behold– I’ll get another season out of them. They look great.
Thanks, Verlare!

I had just moved into my condo when the basement was flooded. All of my winter clothes were smelly and soaked after 8 days of laying in water. I brought them into Verlare and the manager, Rob, was so nice and helped me unload my two large bins. When I picked up the completed project all of the pieces were perfect with no damage! The bill was so inexpensive for the amount of clothes I brought in. All of the receipts were neatly bundled for each piece of clothing with a total which was great to turn into the condo board. Thank you Verlare Cleaners!

Just called literally 2 minutes ago to see if they offered drop off services and was hung up on. I actually heard the phone hit the receiver. That’s just ridiculous that you don’t even want to take one minute out of your day to answer a customers question. Because of the location I would have taken my business there regardless of if they had the drop off service or not. Absolutely mind blowing.

I contacted MANY dry cleaners before entrusting my Lazaro wedding gown to Verlare for cleaning. To me, that is the Porsche of wedding dresses and I was so nervous about sending it off for a few weeks to be cleaned. Verlare did a FANTASTIC job.
Everything from their customer service to the cleanliness of the shop to their pricing is spot on! My dress was cleaned and packaged in a beautiful box for just under $ 200. A lot of competitors were going to charge $ 250 for the same service. When I called to see how things were going with my dress (I know… nervous…just let the professionals do their job!!) and when it would be ready, the manager, Rob, personally called me back.
Even though this is a relatively big cleaners, it’s nice that it is a family owned business and not a chain.

Do not bring your clothes here… if you have a problem management will argue with you and will explain that you must have had items dry-​cleaned at a different cleaners. I was a 6 year customer that did hundreds of dollars a month. No Longer!
I employe you to tale your business elsewhere!!! Maybe you can find a cleaners that will NOT question your integrity regarding an item being called into question.

I’m a 300.00 a month customer here and given their service as of late, I won’t be going back. Some days, they are great… Others not so much. They need friendlier staff. I will find somewhere else.

The dry cleaning and laundry will get done and on time. Whether or not your customer service experience is good, well, your mileage may vary. Some days I drop off here and the girls are super friendly and fast. Other days, one of them may treat you like your wife after finding out you’ve been cheating on her. There prices are high, but not when compared with a lot of other places and not for the promptness with which they complete orders. Tailor shop next door does a good job and quick if you need hems or fixes

Due to a funeral, we had extremely short notice on cleaning a suit and a dress but not being from the area of Elmhurst we lucked out big time finding Verlares. We were greeted by a professional and accommodating staff. They worked with us on expedited service and our clothes looked brand new! We will defiantly be returning when in the area, thanks again!

Returning to Chicago for a trip, we actually made sure we stayed near Elmhurst so that we could visit some old «haunts» we frequented when we lived there until 2011. Having Verlare nearby was just an added bonus…
It happened that I needed a shirt dry cleaned for a family event. Rather than use the hotel’s services, I trusted the expertise & promptness of Verlare once again… and they didn’t disappoint. Same day pick-​up (because I brought it in early enough), and they even checked their UNCLAIMED section for a shirt I thought I may have left behind when we moved. The clerk even got back to me in a timely fashion on that task, too!
This place is just one of the things my bride & I miss about that town. They set the bar pretty high when we moved out to AZ. Are they pricey? I don’t know, they’r enot as cheap as the $ 1.99 chains… but I have never, ever had to worry about the quality of their services.

Expensive but nice — so far, everything has come back looking good, and with excellent attention to detail. Pickup twice a week is an added plus.

I recently had my bridesmaid dress altered and pressed at Velare. The people that helped me were friendly and professional. My dress was scheduled for pickup on Thursday, but I called on Tuesday and they were able to complete it early for Wednesday pickup. I tried it on at the store and it perfectly! What a great feeling to have a low stress activity during a busy time.

I wish I had 5 stars to give Verlare Cleaners because they are certainly the most convenient location for me, however I will no longer be giving them my business.
The customer service is the worst I’ve ever encountered.
I took my raincoat to be cleaned and it came back with the leather buckles on the sleeves completely ruined. I spoke to the manager who asked me to bring the coat back in. Once I brought the coat in, I was never called back with any updates. After 5 days, I called to see what was going on. The manager agreed that the buckles were ruined but was unapologetic. He said the tailor had sewn on some replacement buckles that were close, but not perfect. Because it was the middle of April and raining almost daily, I agreed to what had been done.
When my husband went to pick up the raincoat, he asked if we could be credited back the cost to clean the raincoat for our convenience. He was flat out told, no.
At this point, I was quite frustrated. Due to their mistake of ruining my coat, I was still charged for the cleaning, was not apologized to, and had to make 3 additional stops at the dry cleaners that I didn’t really have time for.
I wrote the manager an email with my feedback. Never heard back.
I mailed the email to the owners with another letter (assuming they maybe didn’t receive the email). Never heard back.
Great customer service, guys! (sarcasm)
And, I should add — this is a very expensive dry cleaner.

If I could give zero stars I absolutely would. I want to share a horrible experience I had with Verlare Cleaners. I dropped my custom curtains from my sliding glass door off to be cleaned. When I picked them up they had hundreds of small holes all throughout the top portion of the curtains. The were in perfect condition prior to being dropped off there. After calling them 10 minutes after I picked them up, once I noticed the holes, I was given the runaround by the manager and after 2 days finally heard from the owner regarding this — and I was the one who had to call him. The owner proceeded to tell me that it must have been my fault or possibly the fault of my dogs. Seriously, like my dogs could reach 6 feet high to put holes throughout the fabric. Their customer service is horrible, and the owners lack of care for his customers and their belongings is completely unacceptable. I will never be bringing any of my belongings there again and want to warn all of you from doing so as well!

Since finding Verlare Cleaners in 1998, they have never given me a reason to go elsewhere. Excellent and predictable service every time. I am very particular about details and I appreciate their customer service attitude and execution. Not the cheapest cleaners in town, but for the pennies I may save by going elsewhere, I get fresh smelling, clean, properly pressed laundry and dry cleaning. Thank you, Verlare, for always coming through for me.

I have used a number of cleaners for 20yrs and keep coming back to Verlare. Their attention to detail is excellent and I don’t have a problem with the collar ID that another reviewer complained about (it doesn’t show through, even on my white shirts). Also, I have used their tailor a few times and I found their work to be precise and fast. I didn’t give them 5 stars because they are a little more expensive but I have found it worth it.

I’ve heard great things about them from others. But when I took my shirts there they wrote on the inside of the collar with a permanent marker. Worse still, it’s just some internal code based on last name & address, so not even my initials, etc. After several subsequent trips to other cleaners, the markings still haven’t come out. I’m never going back here.

Do not tell me I am the very first person to Unilocal this great dry cleaner?! OMG!
I am very picky about my dry cleaners… and after moving out to Lombard the dry cleaners have been very hit or miss. And most of them have to send out their cleaning. to other cleaners, if that makes any sense.
I have driven past Verlare Cleaners many many times and was always like… I wonder how quick, green, and pricey these people must be. and do they do it onsight, the cleaning that is.
So the other day I walked in with a dress that had to be cleaned and a great silk shirt of mine, that not only had to be cleaned but had to be repaired too, due to a slight tear in the hem.
The place is huge. with many walk up counters to place your wares upon. I can see how they could get really busy. yet never have a line. Which is a huge plus.
I dropped my stuff off on a Tuesday and they said it would be ready for pick up anytime on Friday after noon. Right on!
I dropped by on Saturday before I had to go to work and low and behold, the place was really busy and they had 5… yes 5 people working behind the counters. there was no line… no wait… and they were very nice, especially with me not bringing my ticket… oops! (My bad)
Then they told me how much is was for the cleaning and the tailoring, and some press work. $ 14.00. I’ll take it!
Good job Verlare!!!