TD Bank

Worst experience ever at the TD Bank queens blvd branch, the banker name Cecil or Cecile, the way she talks is so rude and unprofessional. How could she blame on the customer when the coin machine is not working well. Okay so I went there today to exchange coins, and the machine is not working well. so I asked the teller to help me, and when she was trying to fix the machine and this banker name Cecil came and open up the machine and saw there’s some paper (coin wrapper) and she turned around and didn’t ask me if I put those paper in there, she just insisted that I’m the one who put the paper in there. And I’m 100% sure it is not me because those coins were not coming from the wrapper, and I even separate all the coins from penny to quarter (I didn’t know I don’t even need to) And she said twice she doesn’t wana argue with me when it is not even mine. wtf so pissed off.

I HATE that there is only ONE ATM!!! when there’s 10 people waiting in the longest line in that tiny shoe box of a room!!! They also have only one penny arcade in the corner that only works once in a blue moon. The only reason I use this branch is because I drive by it all the time, otherwise the bests TD Bank locations are in Flushing, Chinatown, Astoria and Jackson Heights!

Everything that every other TD bank has, only much slower. If there is a line expect to be there for a half hour or so. The tellers are hit or miss, some nice some rude and clueless. Being its closest TD to me I have no choice but all others try somewhere else.

WOW — I completely agree with «Richey T’s» review below. I dealt with the same horrible, small, older Asian lady with short hair this weekend, and she has turned me off TD bank entirely.
I went in on Saturday afternoon with my boyfriend so he could get a cash advance. The teller that originally helped us was young and polite, but he was also new and couldn’t figure out how to finish our transaction. He asked another teller, then the older cranky lady who I can only assume was a manager. Neither woman was able to help him, not that they really gave much effort, they more or less waved him away. Which is a little ridiculous, even if he wasn’t new, shouldn’t they help him figure it out since he was dealing with us? To wave him away is basically waving us away.
Anyway, I knew the kid wasn’t getting any help so we just told him to forget about doing that transaction.
Then we proceeded with our second issue. My mobile banking app has not been working, I’ve called TD’s customer service to no avail, so I figured I’d while I was there in person.
Again, the new guy wasn’t 100% sure, so the short hair manager type came over and again she was completely unhelpful and quite frankly pretty rude.
For the purpose of explaining to her my exact issue, I typed in a random amount of $ 1,500 into the mobile app so she could see how it wasn’t working — which I guess was too confusing for her to handle because from then on she was so fixated on the amount that she saw I had a wire transfer from someone else at that same amount so she proceeded to tell me over and over, loudly, that the transaction already went through. Like what are you even talking about lady? The transaction from two months ago is clearly NOT the transaction I’m currently talking about.
I was so sick of listening to her and figured she was never going to help me that I just gave up and left.
All and all if TD is really trying to go with that «America’s most convenient bank» crap, they might want to replace some of their most useless and rude tellers so they don’t piss off every last customer.
Bank of America. here I come.

Td bank is usually pretty reliable, but everyone here seems to hate their job. Very rude and just talks to each other behind the counter while there are many people waiting on line.

I like TD. The benefits are nice. Customer service is extremely friendly. My review is for the ATM.
Why? Why is there only one ATM in this bank? In a tiny room too… I really dislike the fact that I have people waiting for me and around me while I’m taking money out… I don’t want to feel paranoid.

This is one of the slowest TD Banks that I’ve gone into. My tip about the drive-​thru still has me amazed. I don’t know what the guy in front of me was doing with the bank but he literally fell asleep waiting for the girl to come back. I had to beep at him to wake him up. I’m happy that there is a new one opening up very close to where I live, so I don’t have to go here anymore.
This is my last resort TD Bank. I only go here when I’m in dire need of getting or depositing money.

It’s a bank — they hang onto my money when I’m not using it and are willing to let me borrow some when I don’t have enough. Late hours and penny arcade features are nice.