Pandora

I bought a Christmas charm for my fiancé that she thought was really cute, but she wanted a different one anyway. We looked through the brochure and decided on one that was $ 5 less. We went together to the store to do the exchange. Once we got there, we were told we can only exchange it for something of the same or greater value. Seeing how ridiculous that policy was, we told them outright that we will just return it and then buy the one we really wanted right after (or even just go online to buy it). The sales associate became confused at the idea and got a manager. The manager suggested that we should just buy a polishing cloth so that it can cover the $ 5 difference or else I would have to wait for the refund to go back onto my credit card. I told her that was fine, but she goes on to saying, «it is only 5 dollars, why not buy the polishing cloth?» Very rude and high-​pressured selling.
We love the bracelets and charms, but will definitely take our business elsewhere.

Mehh, Pandora’s not really my cup of tea. I stopped by to exchange a bracelet and charms for something more my style. The salesperson, Betsy (I think), was very helpful!
I decided on what I liked and went to the register. When it came time for the exchange at the register, another salesperson took over the transaction (maybe a manager?). She was trying to convince me to look into the charm bracelets even thought that was exactly what I was exchanging and did not like. She mentioned a couple time to look at the displays and showed me her bracelets too. Kinda weird considered I told her they weren’t my style, I had already decided on my items, aaaannnnd those we’re what I was exchanging.
Doubt I’ll buy anything from Pandora in the future.

the employees here are very racist. the latina/​hispanic managers will give extra attention to the hispanic customers and not treat non-​whites the same. (I’ve witnessed it first hand, they will give free or extra things to hispanic customers and wrap their stuff all pretty with a ribbon. the non-​hispanic customers get their stuff wrapped halfassed and they get nothing special.) they especially like to really butter up the people spending a lot of money on thousand dollar gold bracelets yet will treat you like total sh*t if you’re buying one or two charms. very very rude managers who treat their staff terrible. all in all I really abhor this location.

This story deserves ZERO stars! My boyfriend bought me this beautiful bracelet (silver and gold therefore it cost more) with charms, links and spacers… with that being said let’s just say it was a pretty costly bracelet. I appreciate the beautiful gesture and I have worn it quite often. One day while I was cleaning my bracelet, I noticed there was a black mark on the bracelet. It would not come off no matter how hard I cleaned it. I decided to take it to the store because it was bought December 2014 and there is a 1 year warranty on the pandora bracelets. The sales girl Nafessa told me nothing can be done. ARE YOU FREAKEN KIDDING ME? Money is spent in your store and you cannot do anything to help me. My goodness… I have written a letter to corporate; let’s see if they respond. Highly doubtful… this company doesn’t seem like they are big on customer service. Also, this pandora store likes when you spend all your hard earn money but won’t do a damn thing for you if you don’t. Thanks Pandora for your crappy customer service. Save your money people and buy Swarovski (right across from the store) or Alex and Ani instead!

Extremely unorganized. They have no system for serving their customers. The store is way too small and understaffed and it results in a chaotic mess. They will also take your bracelet, rearrange all of your charms and spend 30 minutes trying to sell you way more than you need. However, if an employee actually gets the chance to help you, they do help a lot.