Mi Gente Motors

I called about a truck they had listed on their website. I was informed that they still had it and reaffirmed year, make, model, and price. I told them I’d be there in an hour. Marco told me that he would have it cleaned and ready for me. When I got there nobody seemed to speak English. After walking around the lot looking for it for a while I had to go back into the office. Finally Marco emerged to tell me that the truck sold. I asked if I could at least look at it since I came all that way. They then told me that it was on another lot! What happened to them saying it was there and being cleaned for me? At this point they tried to show me other trucks they had on the lot. I then pulled up a second truck they had on their website and asked for them to show me that one. Marco then told me oh that one just sold too. Classic bait and switch. Don’t waste your time like I did.

Fuck this place. Paid $ 17k for an Audi. Broke down and engine blew in 2 weeks. They refused to switch out car. And I’m 5k in the hole w a new engine and always needing sensors fixed. Fucking garbage. Fuck Luis, fuck Miguel, fuck Them all, even the salesman. Liars, theives, and thirsty asses. And now I’m stuck w the car payment.

Bought a 97 Jeep Wrangler from their sister store on lake street (which doesn’t even have a Unilocal page) them a year ago. They jerked me around for 3 months on getting the title & license plates. After 3 weeks of phone tag games. I literally had go this location to tell them I needed my plates because the temp ones I received at purchase are expiring. Not only that, in the spring I come to find out that they had filled the frame with spray foam and undercoated it so I wouldn’t see the extent of the frame rot the jeep had. I wouldn’t send my worst enemy to this place. I’d do zero stars if I could.

Yes, my review is long but it may actually save you some time & aggravation. They play too many games & one person doesn’t have a clue what the other is doing. First, they’re located in a predominantly English speaking neighborhood (and surrounding area) so not sure why the woman they have answering their phone can only speak Spanish? Threw me for a loop when she answered, all I could quickly think to respond with was «excuse me?», she then said something else in Spanish so I said I was calling about a car you advertised & I guess she then put me on hold? 10 minutes later & nothing but silence I hung up & called back, guy answered as if he were at his home, not mentioning that it was MI Gentes. I started to wonder if I had the right number so I asked if this was a car dealership, he said yes, told him what car I was interested in, could barely understand him, put him on speaker phone hoping my wife could help but she couldn’t understand him either. Took awhile but we finally got to the point where he knew which car I was asking about.
I had been in to see this car before, liked it but the price was too high & they weren’t willing to negotiate more than $ 300 which was still way too high. A month later — they still have the car — it’s advertised all over the place including their own site. This time the guy gave me an out the door, all expenses, CA$H price while talking to him over the phone which I thought was a bit strange, especially since I hadn’t asked or tried negotiating the price but it seemed like a decent deal. All I had to do now was drive in, test drive it one more time & we’re good, then the communication problem started again. He was saying something but due to his heavy accent I couldn’t understand him. Finally realized that he was trying to text me a message giving me their address, I explained that I was on a land line not a cell phone & then out of nowhere he gave the phone to someone else?
This person I could understand, he gave me the address, they have a few locations & I asked to be sure which location it was at because the first time I went there it wasn’t at the location the guy told me it was at so I had to go somewhere else to see the car. He then said he would check to make sure they still have the car & call me back in a FEW minutes! WHAT? After ALL of this? You’re going to check and see if you HAVE the car? The car I was just quoted an out the door price on and spent 30 minutes painfully talking about? ANYWAY, I waited over an hour but no callback! So I went out, had some other things to do & couldn’t wait any longer. How long does it take to check if you have a car? They ruined my day anyway as it takes me over an hour to get there and it was now 11:00 and I have to get back in time to pick my kid up from school which is why I called them when they 1^st open which is advertised at 9:00. Of course no one started answering phones there until about 9:20 & then you could hear all kinds of people talking in the background & not one of them could have answered before this?
Okay, so I get back home (after running some errands) around 12:30, there’s a message on my answering machine. (This isn’t verbatim but close enough) message left is saying this is so & so from MI Gente, you had called earlier about the Lexus gs430, call me back at ###. Didn’t apologize for 3 minutes becoming 1 ½ hours or say whether they had the car which is what he was suppose to be checking into for the last 1 ½ hours, no explanation — nothing! Are you kidding me, almost two hours later and all I get is a reboot. It was as if everything said that HALF HOUR I spent on the phone with them NEVER happened! It has to be the most unorganized, chaotic place I’ve ever seen. THIS is why I try and buy from private sellers and NOT dealers! Too much B. S and game playing! Do yourself a favor, don’t waste your time, go elsewhere!!! They should get zero stars but not sure that’s an option. Also didn’t respond to ANY of the several emails I sent asking about the car when I first saw it. They advertise these cars everywhere on the internet and each site has a link for asking a question but don’t waste your time! You’ll NEVER get a response!
Follow up: I know, I’m a glutton for punishment! Called days later just to see if they still had the car, they did! So I explained the whole thing to this guy, he apologized and said let me make it right, give me another chance. Said I could have the car for the price the guy quoted me & he’d have it cleaned ready for me– great, figured I’d be retracting this review BUT half way there, I get a call, it’s him, the car sold last night, is there anything else I can sell you? WHAT!!! THAT’S IT, hung up, turned around and went home, review stands as it is and actually got worse! Also, they will NEVER respond to email inquiries. Sent them from several sites they advertised the car at but not ONCE did they respond so don’t bother. Month & a half later the car is still advertised everywhere?

Horrible service
Changes price on vehicles
Finance lady ignorant as all hell
GM doesn’t call back
Don’t buy all cars n trucks are rejects. Hidden rust
They jerry rig cars
BUYER BEWARE !!!