Howard Auto Group, Inc.

Don’t buy a car here. Seriously.
I bought my first car 4 years ago – I received a notice in the mail one week ago telling me I owe county taxes, including a late penalty fee. When I called to speak to the financier, he was rude and defensive. I was told by his staff that the financier was obligated to inform me of county taxes at the time of purchase, and then when speaking with him directly he asked «well why didn’t you pay the taxes then to avoid the late fee?»
So in his mind… I should have known something I couldn’t have known, as a first time car buyer. And now I’m stuck paying an absurd fee.
This place is a shit hole.

amazing dealership! I had a great expereince working with Mark & Tim. We got a great deal on the car we purchased and they gave me top dollar for my trade in. They really do care about there customers and service. Highly recommend.

Tracy is awesome! Actually, everyone at Howard’s is very friendly, helpful and they provide great service. The waiting area is clean, plenty of seating and snacks available… not that you’ll be waiting long because they work pretty quickly. I love that they communicate with you throughout your service visit and check in with you afterwards to make sure you are satisfied.

I went with my brother in law to buy suv. We met with one of the sales manager Brian, he really helped us through out the whole process. Very friendly, knowledgeable and helpful. Buying a car was easy because of him.
Thanks Brain!!!

Purchased a 2015 encore trusted there staff to give proper information, correct or fix issues. With radio operations and Subscriptions needed to operate
They blame on star and GM taking no ownership in Training there sales associates on subscriptions is a dealer responsibility. They lost a customer for not addressing issues when asked

Fast efficient oil change. Service from Jeff is a pleasure. Can’t say enough good things about him.

HOWARD GMC is the place to go for ALL my serviced needs. Tracy Jones was honest and communicative and explained everything I needed to know and more. .I will be back… THANK YOU SO MUCH!!!

Jake in parts is sooooooooo nice! Needed something so I called the parts department. He was my first impression of this dealer and I needed service so instead of driving to where I purchased my car I came here instead. I was waiting outside the overhead doors at 7:50am for my appointment. Let me tell you, after working at dealerships and in bodyshops for 18 years, probably ANY retail establishment, it is SO ANNOYING to have people hovering at the door before we open. Ugh. I pulled in and Rich was cheery and professional. I really like it here! My favorite is Jake. He totally helped me out and I really appreciate him! This is going to be MY dealer for all of my warranty work/​maintenance. Very happy!!! As I finished typing this a technician walked in and was smiling. Nice!

If you’re looking For a car and every dealer turns you down go see Kevin cayton in used cars. No matter what he will get it done. Granted sometimes it may not be your first choice for a car but he has a lot of cars and can always search the city for something for you. He has 6 assistants that are super attentive. The only down side is they Kevin is so busy that he doesn’t have much time for you which is why he has so many assistants. You can be there for hours and hours because he has so many appointments. I’ve purchased 2 cats from him. He’s very experienced and if he says he can get you done, he will.

Customer service over the phone was not very good, the lady talked as if she was getting ready to leave, nevertheless the service at the dealership was good.

Very sad about my purchase and the service i have recieved at Howard. I bought a 2011 buick regal on 1÷31÷2015 and have had nothing but problems with the car. I turn on the a/​c and it smells like a wet dog and dirty socks. Brought the car in for this and many other issues many times and still nothing has been done to fix this. The service department told me they changed the cabin filter and that should fix the issue but it has not. I had to go out and spend my own money for aresol to spray in my vents for a temporary fix. It seems whenever i bring the car in for service i get my vehicle back in worse condition than it was. After my purchase i called within 24 hours to return the car because of all the problems I found and was told by the manager that i cant bring it back or exchange anything. So basically they sold me a stinky car with bad brakes and many other issues that ill have to deal with for years to come. Ive had the car in 5 different times in the past 3 months and everytime i get the car back its in worse shape than it was. I just stopped in again today to get clips put on the rear bumper that was supposed to be fixed at the last service appointment and again i get home and find that they didnt even use the right clips and the ones they used are already falling out. I guess Howard believes that grinding brakes when stopping is normal and all the other issues im having are normal as well. It seems that they will do whatever it takes just to get you out of their hair. I was told the car was never in an accident before purchasing this vehicle and the rear bumper has horrible bodywork that only a moron could overlook. They lost my floormats on one of my visits and had to wait 2 months for new ones. I can go on and on about the horrible service and problems ive had here but I dont belive i could list everything. The bottom line is if you want a nice car or care about the service your current vehicle gets (DONT GO TO HOWARD). In my case im going to have to trade the car in after only three months of having it and I wont make the same mistake twice buying from Howard Buick GMC. I thought illinois had a 72 hour return law for dealers like this but i was told by the general manager they do not. Save yourself the time, money, and headaches and by a car somewhere else. Update as of 04÷28÷15. Jack B left me a voicemail basically threatining me to take down my review or my car issues wouldnt be resolved. I gave him a call back in hopes of him maybe being able to resolve some of these issues but he basically just talked over me every time i tried to explain some common sense to him and swore at me at the end of our conversation lol. Its clear he didnt want to resolve anything but getting this review down and keep me from telling the truth. I guess im supposed to believe that the bumper clips that are falling out are supposed to be the right ones when the factory clips buick used everywhere else are completley different. I guess im also supposed to believe that i drove the front of my car up a parking block when i only back into spaces when i park. I believe if jack wasnt so hyper and he used some common sense before he spoke he could have realized that the damage may have been caused by the company where Howard sends the vehicles to be waxed or detailed. Instead he tried to tell me i parked my car up the parking block and that he could see it in the picture i posted, clearly not the case as you can see in the picture. I didnt think i was asking for a lot when i brought my car in to be fixed i just expected quality work and for them to take care of my car like it was one of their own. Ive never purchased a car and had the brakes start grinding after driving less than 1000 miles. My grandfather bought me this car to help me out so i could have a reliable vehicle for my family, but that has definitly not been the case. My grandfather is 90 years old and started buying all his cars from Howard when Woody Buick moved because its closer to his house. With three kids and a full time job i dont have time to write fake reviews and post lies like Jack tried to state but if i could save someone else their time, money, and headaches by posting this review it was well worth it. After 5 visits to the dealership in three months and still all these problems i thought i gave howard plenty of chances to make me a happy customer (most people would have gone somewhere else after the first visit). It is nice to see all of the truth being posted on Unilocal though through all of these horrible reviews and im glad im not alone with my feelings hopefully other people will read these and stay far away. I will be writing a letter to GM as well and letting them know about the experiences ive had. The last picture is of the rear bumper clips they used its not a great picture of the clips but clearly the rear of the car by the curb not the front like jack tried to say lol

Biggest group of unethical scumbags in the entire suburbs went there with my uncle and they told him he had an oil leak and literally demanded that we make an appointment to have the problem fixed with them. Ended up taking the car to another place and they said the car was just fine and had no leaks called up this shady dealership and the manager told me I was a «b***h» for wasting his time will never have anything to do with this pathetic excuse for a business again seriously this place should be sued and shut down!

They’ve agreed to fix my previous accessory port issue and return the $ 200 charged earlier.
I guess, I ought to be more upset with the car itself along with the particular automaker — Saturn. This dealership performed it’s work well and stood behind, both, it’s work and it’s word.
The Courtesy Shuttle program is really appreciated and a nice feature.

Our experience at your dealership was by far the Most Awesome car buying experience we have ever had. There was NO pressure, no anxiety, it was so laid back like we were hanging out with friends. The exact vehicle we were looking for happened to be there with all of the extras we were hoping for. Then Al spent at least 30 minutes with us explaining ALL the buttons and their functions… helped us set up the OnStar too. Everyone was incredible, LOVED Jeff in Finance. I don’t think we would consider going to any other dealer after this experience. We are telling EVERYONE who will listen about our experience!

LOWSY SERVICE!!! Take horrible advantage of young, female college students!!! Wretched mechanics!

My experience with this dealership was the most unprofessional I have ever seen. Because I had to file bankruptcy after a nasty divorce I was forced to buy a vehicle with one of the specialized finance deals to help people rebuild their credit. I got a pre approval for a loan before I even stepped into Howard. I thought it was going to be an easy process. I was told that I was going to be contacted by Kevin. I was never contacted by anyone and had to take it upon myself to call them and make an apt. When I arrived at the dealership I was expecting to meet Kevin. I was greeted by his 2 young assistants. They took my info and my keys to appraise my trade in. While that was going on we asked where Kevin was as I wanted to speak with him and negotiate some pricing. They told me he was busy in a conference but was available by text messaging. They appraised my 2010 Dodge Charger for 5k. I felt insulted and wanted to speak to someone, to my surprise there wasn’t anyone to speak to. The young girl was giving me the info she was being told by a mystery person in a back office. She told me I needed cash down to make a deal. I had a bunch of questions that she was not able to answer and I was very frustrated. Once they knew I had no cash to put down I was pushed out the door. It would have been nice to actually speak to someone with answers rather then some assistant that knew nothing. After I left I decided to visit Larry Roesch. The level of treatment was like night and day. They had me approved for a tier A loan withing 20 minutes, Howard could only manage a tier B loan. They gave me 7700 for my trade and I drove off in a 2014 SUV. When I spoke about my exp at Howard to Larry Roesh they weren’t surprised at all. I guess I’m not the only one that decided to give them their business and be treated with some respect. I recommend driving past Howard and stopping at Larry Roesch if you want the best deals and be treated like a real person. At this point I’m not even sure if this Kevin person exists. Now I see why there were a bunch of salesmen standing around like voltures at Howard. All the sales reps at Larry Roesch were working deals.

Went in for an event and considered trading in my suv. The event was giving out gifts, I «won» a $ 50 target gift card. When I went to target it had $ 5. smh.
The person who attended me was nice, but looked bored.

Well, I purchased my 2^nd new car from Howard Pontiac and once again it was a painless process. I got exactly what I wanted and was in and out in few hours. I wasn’t pressured, wasn’t sold something I couldn’t afford and most importantly they listened to me and didn’t oversell. I am happy with the service that I received there.

When we first purchased the car, we were told that they would be sending us the 2^nd set of keys in the mail within a month. It has now been 7 months and a couple of weeks since and there has been no sign of the keys. I called Kevin Cayton’s office yesterday for an update and was told (once again) that they would «look for them» and call me back. That remains to be seen…

They are great with working with and finding finance companies.
However they are terrible with delivering vehicles when promised.
That used car department is full of lies!