Jaguar Elmhurst

We had a great experience here. Very professional sales people who are willing to go the extra mile to provide top notch service.

I was very disappointed with the treaptment I received from the staff of this dealership. The staff is so unprofessional and careless. Do not make business with them.

It’s not very often that you buy your first car…
So when looking for my vehicle I stumbled upon Jaguar Elmhurst.
Reading some of the more recent reviews, I decided to take a trip out.
Before I did, my salesman Ron Peltz reached out to me wondering if I had any questions regarding the car. Every question I asked, he had the right piece of information or resource to get me the answer quickly.
Upon arrival, we were treated like we were buying a luxury car… and we were buying a used Ford.
Kevin the manager was easy to negotiate with; and from all the other dealerships I went to, he was the most clear and pressure free. Kirill in accounting capped it off with a very easy purchasing process.
If I ever get the chance to afford a Jaguar (maybe an F-​Type Race Blue?) I will DEFINATELY make my way back to Jaguar Elmhurst
Thank you Gentlemen!

One of the best car buying experiences I have ever had. They have a beautiful dealership and great sales staff. My salesman Zain Merchant was a pleasure to work with. He was honest and didn’t hassle me around at all. His sales manager was also great. The whole deal was negotiated and signed for within an hour. I plan on purchasing my next car from them as well.

Absolutely Abysmal service! They had my car for 10 days for diagnosis. When we picked it up, there was a large paint chip out of the door and they had used the wrong tool to remove the hubcaps and there are large marks on all 4 rims now. I do not reco taking your jag here.

Fantastic experience. All too often employees in luxury car dealerships come with an attitude – like they’re doing you a favor by assisting you. Such is not the case at Elmhurst Jaguar. Stopped at the parts desk and they hand washed my non-​Jaguar car while I waited, and fed my son snacks! Low key salespersons as well. Highly recommended for purchase and service.

When buying my used Infiniti, i’ve had a good experience. However, about a year later, i was sick and tired of paying for monthly repairs, we are talking anywhere from $ 100 per visit to $ 300 per repair because the extended warranty wouldn’t cover it. One day i had a chance to check the carfax again, for free, so i did. I have found out that i was given a carfax for a 4 door g35, not the 2door which i bought. I didn’t notice that nor check the VIN’s, who would? The 2 doors carfax showed 17 service records, which 10 were mine, 2 previous owners, not like the 1 owner i thought it had. After about a month of going to the dealer trying to solve this issue (i wouldn’t buy the car if i knew of the bad history the car had), we finally reached an agreement. oh btw, the manager wouldn’t call me back for days, i had to pay him a visit multiple times, and once i arrived there, he would be just socializing with his fellow employees. bogus right? I was also told that my car came with 3 sets of keys, and that they would call me when they would find the other 2, never got a call, and when i told them i need at least another pair, the manager got all mad and said that they will pay half of the keys cost. I said, ok. I then checked with Infiniti; $ 80 for programming, $ 300 for a key. Thats not even a key fob, just a simple key. No way am i even paying for half of that. Never going to buy a car from there again.

Great showroom and lobby/​waiting; unforgettably disastrous service. Great for purchasing a car; poor vehicle services. Parts are always late or wrong and unreasonably high service/​labor fees.

Be careful in dealing with this dealership.
My experience with BMW sales was terrible. First reason, a misquote with no intention to stand by a proposal given in writing. Next, I come to find that asking whether snow tires for the rear wheel drive model was a dumb question. The salesman, lying through his teeth, says the weight balance is perfect and that’s no longer necessary. What a liar. The car wasn’t able to move on flat ground if there was snow.
Service people seem honest and nice, but then I find out that BMW has run out of snow tires until next year. They have no sources or recommendations. Figure it out yourself. Nice service!
So, be very very careful at Elmhurst BMW and Jaguar.

This place was awesome when dealing with me when I wanted to buy my car. I even had a family plan through Ford and they were willing to help me with that and my trade in. They took the time to explain the two different types of vehicles I was looking at and offered suggestions as to which would be better for me due to warranties, life of vehicle, etc. And I got to drive my NEW car of the show room floor! That’s a thrill in within it’s self!
However, I wasn’t too familiar with the expressways when I bought the car (I had just moved to the state of Illinois) and had to finally take m new car in for service. I got so lost and scared. I didn’t have a map or anyway to get back to «civilization». I didn’t even know how to properly explain to someone where I was when I got lost. I even asked a police officer for help but since President Bush (whom I know hate for this) was flying in to O’Hare he couldn’t be bothered. So I called the man at the dealership and told him my story inbetween sobbing and crying. He figured out exactly where I was at and gave me directions to where I needed to go. He even stayed on the phone with me until I pulled into the dealership 1.5 hours later than expected! He was such a sweet gentleman and so kind considering I was having a nervous breakdown.
The whole things seems so silly especially now that I can get around much, much easier but at the time I just knew I was going to die and this man went above and beyond to help a client out. For that alone when I decide to trade up I will go back to Elmhurst Jaguar.
And it’s been 2 years since I bought my car and I always receive Christmas cards, updates, and birthday cards from these nice folks! They truly know what it means to keep a customer happy!